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Master the ITIL 4 framework. Join now to master the core concepts of the ITIL4 framework.
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ITILv4 Training Program
ITILv4 Training Program
ITILv4 Foundation Training Program
- The ITIL 4 is a valid accreditation as an entry to ITIL 4 and assures individuals to look at IT service management through an end-to-end operating model.
Course Introduction
Service Management: Key Concepts
The Guiding Principles
The Four Dimensions of Service Management
Service Value System
Continual Improvement
Overview of ITIL Practices
Placement Guide
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- Course Introduction
Let’s Get to Know Each Other
Course Overview
Course Learning Objectives
Course Structure
Course Agenda
Introduction to IT Service Management in the Modern World
Introduction to ITIL 4
Case Study: Axle Car Hire
Case Study: The CIOs Vision for Axle
Exam Details
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- Service Management: Key Concepts
Value and Value Co-Creation
Value: Service, Products, and Resources
Service Relationships
Value: Outcomes, Costs, and Risks
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- The Guiding Principles
The Seven Guiding Principles
Applying the Guiding Principles
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- The Four Dimensions of Service Management
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors and Pestle Model
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ITILv4 Managing Professional Training Program
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ITILv4 Strategic Leader Training Program
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ITILv4 Master Training Program
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