What is Salesforce B2B Commerce (CloudCraze)?

It's a Salesforce-native platform for building B2B e-commerce solutions.

Who should take this training?

Developers, admins, consultants, and business analysts in e-commerce.

What are the key skills taught?

Storefront setup, product catalog, pricing, checkout, and integration with CRM.

Do I need Salesforce experience?

Basic knowledge of Salesforce is recommended but not mandatory.

Home /Salesforce/ Salesforce B2B Commerce (CloudCraze) Training Program

Become an expert in the B2B commerce platform of Salesforce. Join today to open doors to an exciting career.

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Course Duration

45 Hrs.

Live Project

2 Project

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Salesforce B2B Commerce (CloudCraze) Training Program

Overview of Salesforce B2B Commerce on Lightning

Understanding the Benefits of Salesforce B2B Commerce on Lightning

Setting Up Your Salesforce B2B Commerce on Lightning Environment

Configuring Your Salesforce B2B Commerce on Lightning Storefront

Creating and Managing Products in Salesforce B2B Commerce on Lightning

Managing Orders and Payments in Salesforce B2B Commerce on Lightning

Understanding the Salesforce B2B Commerce on Lightning Security Model

Integrating Salesforce B2B Commerce on Lightning with Other Systems

Troubleshooting and Optimizing Salesforce B2B Commerce on Lightning

Best Practices for Salesforce B2B Commerce on Lightning

Understand the fundamentals of Salesforce B2B Commerce on Lightning, including its architecture, features, and capabilities.

Create and configure a B2B Commerce site on Lightning.

Utilize the Lightning App Builder to customize the user experience.

Leverage the Salesforce Commerce Cloud platform to manage orders, customers, and products.

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Overview of Salesforce B2B Commerce Architecture

Exploring the Salesforce B2B Commerce Data Model

Understanding the Salesforce B2B Commerce Business Processes

Configuring the Salesforce B2B Commerce User Interface

Integrating Salesforce B2B Commerce with External Systems

Leveraging Salesforce B2B Commerce APIs

Managing Security and Access Control in Salesforce B2B Commerce

Optimizing Performance in Salesforce B2B Commerce

Troubleshooting Common Issues in Salesforce B2B Commerce

Best Practices for Developing on Salesforce B2B Commerce

Understand the different components of the Salesforce B2B Commerce architecture and how they interact with each other.

Identify the different types of data that are stored in the Salesforce B2B Commerce architecture.

Utilize the Salesforce B2B Commerce architecture to create and manage customer accounts, orders, and other related data.

Develop custom solutions to extend the capabilities of the Salesforce B2B Commerce architecture.

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Overview of Salesforce B2B Commerce

Understanding the Salesforce B2B Commerce Architecture

Setting up the Salesforce B2B Commerce Environment

Configuring the Salesforce B2B Commerce Platform

Integrating Salesforce B2B Commerce with External Systems

Creating and Managing Products in Salesforce B2B Commerce

Creating and Managing Price Lists in Salesforce B2B Commerce

Creating and Managing Orders in Salesforce B2B Commerce

Creating and Managing Quotes in Salesforce B2B Commerce

Creating and Managing Contracts in Salesforce B2B Commerce

Creating and Managing Accounts in Salesforce B2B Commerce

Creating and Managing Contacts in Salesforce B2B Commerce

Creating and Managing Payment Methods in Salesforce B2B Commerce

Creating and Managing Shipping Methods in Salesforce B2B Commerce

Creating and Managing Promotions in Salesforce B2B Commerce

Creating and Managing Reports in Salesforce B2B Commerce

Creating and Managing Dashboards in Salesforce B2B Commerce

Creating and Managing Custom Objects in Salesforce B2B Commerce

Creating and Managing Custom Fields in Salesforce B2B Commerce

Creating and Managing Custom Workflows in Salesforce B2B Commerce

Understand the architecture and components of Salesforce B2B Commerce on Lightning.

Configure the Salesforce B2B Commerce on Lightning environment.

Set up and manage user accounts, roles, and permissions.

Create and manage product catalogs, pricing, and promotions.

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Understanding the Product Model

Creating and Managing Products

Creating and Managing Categories

Configuring Product Search

Managing Product Visibility

Managing Product Relationships

Managing Product Variants

Managing Product Bundles

Managing Product Options

Managing Product Images

Managing Product Reviews

Managing Product Pricing

Managing Product Availability

Managing Product Promotions

Managing Product Attributes

Managing Product Feeds

Managing Product Tax

Managing Product Shipping

Managing Product Returns

Managing Product Inventory

Understand the different types of products and categories available in Salesforce B2B Commerce on lightning.

Create and manage products and categories in Salesforce B2B Commerce on lightning.

Utilize the product and category management tools to optimize product visibility and searchability.

Leverage product and category data to create targeted marketing campaigns.

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Understanding the Order Management Process

Configuring Payment Methods

Setting Up Payment Gateways

Managing Payment Transactions

Processing Refunds and Returns

Automating Payment Processing

Troubleshooting Payment Issues

Analyzing Payment Performance

Optimizing Payment Processing

Integrating with Third-Party Payment Providers

Understand the different order and payment statuses in Salesforce B2B Commerce on lightning.

Utilize the Order Management Console to manage orders and payments.

Create and manage payment methods and payment profiles.

Configure payment gateways and payment processors.

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Understanding Customer Accounts

Creating and Managing Customer Accounts

Managing Customer Profiles

Setting Up Payment Methods

Managing Customer Orders

Managing Customer Returns

Managing Customer Loyalty Programs

Analyzing Customer Data

Leveraging Customer Insights

Automating Customer Communications

Understand the different types of customer accounts and how to create them in Salesforce B2B Commerce on lightning.

Utilize the customer account hierarchy to manage customer relationships.

Create and manage customer accounts, contacts, and user profiles.

Leverage customer account data to create targeted marketing campaigns.

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Overview of Promotions

Creating Promotions

Managing Promotions

Promotion Rules

Promotion Sets

Promotion Scheduling

Promotion Reporting

Promotion Optimization

Promotion Troubleshooting

Best Practices for Promotions

Understand the different types of promotions available in Salesforce B2B Commerce on lightning.

Create and manage promotions in Salesforce B2B Commerce on lightning.

Utilize the Promotion Builder to create and manage promotions.

Leverage the Promotion Manager to monitor and analyze the performance of promotions.

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Overview of Third-Party Integrations with Salesforce B2B Commerce

Setting Up Third-Party Integrations with Salesforce B2B Commerce

Configuring Third-Party Integrations with Salesforce B2B Commerce

Troubleshooting Third-Party Integrations with Salesforce B2B Commerce

Best Practices for Integrating with Third-Party Systems

Leveraging APIs for Third-Party Integrations

Automating Third-Party Integrations with Salesforce B2B Commerce

Security Considerations for Third-Party Integrations

Managing Third-Party Integrations with Salesforce B2B Commerce

Optimizing Third-Party Integrations with Salesforce B2B Commerce

Understand the different types of third-party integrations available with Salesforce B2B Commerce on lightning.

Implement the necessary steps to integrate Salesforce B2B Commerce with third-party systems.

Utilize the Salesforce B2B Commerce APIs to integrate with third-party systems.

Troubleshoot and debug any integration issues that may arise.

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Understanding Content and Asset Management

Creating and Managing Content

Managing Assets in Salesforce B2B Commerce

Working with Content Variations

Using Content Sets

Working with Content Rules

Managing Content Approvals

Working with Content Types

Managing Content and Assets in Salesforce B2B Commerce

Troubleshooting Content and Asset Issues

Understand how to create and manage content assets in Salesforce B2B Commerce on lightning.

Be able to create and manage content assets such as images, videos, and documents.

Learn how to use the Content Builder to create and manage content assets.

Be able to use the Content Asset Library to store and manage content assets.

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Understanding the Security Model of Salesforce B2B Commerce on Lightning

Best Practices for Securing Your Salesforce B2B Commerce on Lightning Environment

Optimizing Performance with Salesforce B2B Commerce on Lightning

Leveraging Salesforce B2B Commerce on Lightning for Improved Security

Troubleshooting Performance Issues with Salesforce B2B Commerce on Lightning

Enhancing Security with Salesforce B2B Commerce on Lightning

Utilizing Salesforce B2B Commerce on Lightning for Improved Performance

Implementing Security Controls for Salesforce B2B Commerce on Lightning

Optimizing Performance with Salesforce B2B Commerce on Lightning Tools

Enhancing Security with Salesforce B2B Commerce on Lightning Tools

Understand the importance of performance and security in Salesforce B2B Commerce on lightning.

Implement best practices to optimize performance and security of Salesforce B2B Commerce on lightning.

Utilize the Salesforce Security Model to secure data and transactions.

Monitor and troubleshoot performance and security issues in Salesforce B2B Commerce on lightning.

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Identifying and Resolving Common Issues in Salesforce B2B Commerce

Debugging and Troubleshooting Salesforce B2B Commerce

Analyzing and Resolving Performance Issues in Salesforce B2B Commerce

Debugging and Troubleshooting Lightning Components

Debugging and Troubleshooting Apex Code

Debugging and Troubleshooting Visualforce Pages

Debugging and Troubleshooting Workflows

Debugging and Troubleshooting Process Builder

Debugging and Troubleshooting Data Loader

Debugging and Troubleshooting Integration Issues

Identify and resolve errors in Salesforce B2B Commerce on lightning.

Utilize the Salesforce B2B Commerce on lightning debugging tools to troubleshoot issues.

Analyze and debug code to identify and fix issues.

Develop strategies to prevent future errors in Salesforce B2B Commerce on lightning.

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Introduction to Salesforce B2B Commerce on Lightning

Understanding the Lightning Experience for B2B Commerce

Configuring the B2B Commerce on Lightning Platform

Creating and Managing Products in B2B Commerce on Lightning

Managing Orders and Quotes in B2B Commerce on Lightning

Managing Accounts and Contacts in B2B Commerce on Lightning

Managing Pricing and Discounts in B2B Commerce on Lightning

Managing Payments and Shipping in B2B Commerce on Lightning

Integrating with Third-Party Systems in B2B Commerce on Lightning

Leveraging Advanced Features in B2B Commerce on Lightning

Optimizing Performance in B2B Commerce on Lightning

Troubleshooting and Debugging in B2B Commerce on Lightning

Best Practices for B2B Commerce on Lightning

Security and Compliance in B2B Commerce on Lightning

Extending and Customizing B2B Commerce on Lightning

Understand the fundamentals of Salesforce B2B Commerce on Lightning and its features.

Develop and configure custom B2B Commerce applications on the Lightning platform.

Utilize the Lightning App Builder to create custom user experiences.

Leverage the Salesforce Commerce Cloud APIs to integrate with external systems.

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Course Design By

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Course Offered By

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Course Duration

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07-Jul-2025*
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MON - FRI

Mor | Aft | Eve - Slot

09-Jul-2025*
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Salesforce B2B Commerce (CloudCraze) Training Program

Category	Associate
Exam Name:	Salesforce B2B Commerce (CloudCraze)
Exam Code:	SF-B2B-01
Exam Duration:	90 mins
Exam Format:	Use case-based + multiple-response questions
Passing Score:	65%

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