PMP Exam Training Program

Domain I

Manage conflict

• Interpret the source and stage of the conflict

• Analyze the context for the conflict

• Evaluate/recommend/reconcile the appropriate conflict resolution solution

Lead a team

• Set a clear vision and mission

• Support diversity and inclusion (e.g., behavior types, thought process)

• Value servant leadership (e.g., relate the tenets of servant leadership to the team)

• Determine an appropriate leadership style (e.g., directive, collaborative)

• Inspire, motivate, and influence team members/stakeholders (e.g., team contract, social contract, reward system)

• Analyze team members and stakeholders’ influence

• Distinguish various options to lead various team members and stakeholders

Support team performance

• Appraise team member performance against key performance indicators

• Support and recognize team member growth and development

• Determine appropriate feedback approach

• Verify performance improvements

Empower team members and stakeholders

• Organize around team strengths

• Support team task accountability

• Evaluate demonstration of task accountability

• Determine and bestow level(s) of decision-making authority

Ensure team members/stakeholders are adequately trained

• Determine required competencies and elements of training

• Determine training options based on training needs

• Allocate resources for training

• Measure training outcomes

Build a team

• Appraise stakeholder skills

• Deduce project resource requirements

• Continuously assess and refresh team skills to meet project needs

• Maintain team and knowledge transfer

Address and remove impediments, obstacles, and blockers for the team

• Determine critical impediments, obstacles, and blockers for the team

• Prioritize critical impediments, obstacles, and blockers for the team

• Use network to implement solutions to remove impediments, obstacles, and blockers for the team

• Re-assess continually to ensure impediments, obstacles, and blockers for the team are being addressed

Negotiate project agreements

• Analyze the bounds of the negotiations for agreement

• Assess priorities and determine ultimate objective(s)

• Verify objective(s) of the project agreement is met

• Participate in agreement negotiations

• Determine a negotiation strategy

Collaborate with stakeholders

• Evaluate engagement needs for stakeholders

• Optimize alignment between stakeholder needs, expectations, and project

• objectives

• Build trust and influence stakeholders to accomplish project objectives

Build shared understanding

• Break down situation to identify the root cause of a misunderstanding

• Survey all necessary parties to reach consensus

• Support outcome of parties' agreement

• Investigate potential misunderstandings

Engage and support virtual teams

• Examine virtual team member needs (e.g., environment, geography,

• culture,global, etc.)

• Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement

• Implement options for virtual team member engagement

• Continually evaluate effectiveness of virtual team member engagement

Define team ground rules

• Communicate organizational principles with team and external stakeholders

• Establish an environment that fosters adherence to the ground rules

• Manage and rectify ground rule violations

Mentor relevant stakeholders

• Allocate the time to mentoring

• Recognize and act on mentoring opportunities

Promote team performance through the application of emotional intelligence

• Assess behavior through the use of personality indicators

• Analyze personality indicators and adjust to the emotional needs of key project stakeholders

Domain II

• Execute project with the urgency required to deliver business value

• Assess opportunities to deliver value incrementally

• Examine the business value throughout the project

• Support the team to subdivide project tasks as necessary to find the mini mum viable product

Manage communications

• Analyze communication needs of all stakeholders

• Determine communication methods, channels, frequency, and level of

• detail for all stakeholders

• Communicate project information and updates effectively

• Confirm communication is understood and feedback is received

Assess and manage risks

• Determine risk management options

• Iteratively assess and prioritize risks

Engage stakeholders

• Analyze stakeholders (e.g., power interest grid, influence, impact)

• Categorize stakeholders

• Engage stakeholders by category

• Develop, execute, and validate a strategy for stakeholder engagement

Plan and manage budget and resources

• Estimate budgetary needs based on the scope of the project and lessons learned from past projects

• Anticipate future budget challenges

• Monitor budget variations and work with governance process to adjust as necessary

• Plan and manage resource

Plan and manage schedule

• Estimate project tasks (milestones, dependencies, story points)

• Utilize benchmarks and historical data

• Prepare schedule based on methodology

• Measure ongoing progress based on methodology

• Modify schedule, as needed, based on methodology

• Coordinate with other projects and other operations

Plan and manage quality of products/deliverables

• Determine quality standard required for project deliverables

• Recommend options for improvement based on quality gaps

• Continually survey project deliverable quality

Plan and manage scope

• Determine and prioritize requirements

• Break down scope (e.g., WBS, backlog)

• Monitor and validate scope

Integrate project planning activities

• Consolidate the project/phase plans

• Assess consolidated project plans for dependencies, gaps, and continued business value

• Analyze the data collected

• Collect and analyze data to make informed project decisions

• Determine critical information requirements

Manage project changes

• Anticipate and embrace the need for change (e.g., follow change management practices)

• Determine strategy to handle change

• Execute change management strategy according to the methodology

• Execute change management strategy according to the methodology

• Determine a change response to move the project forward

Plan and manage procurement

• Define resource requirements and needs

• Communicate resource requirements

• Manage suppliers/contracts

• Plan and manage procurement strategy

• Develop a delivery solution

Manage project artifacts

• Determine the requirements (what, when, where, who, etc.) for managing the project artifacts

• Validate that the project information is kept up to date (i.e., version control) and accessible to all stakeholders

• Continually assess the effectiveness of the management of the project artifacts

Determine appropriate project methodology/methods and practices

• Assess project needs, complexity, and magnitude

• Recommend project execution strategy (e.g., contracting, finance)

• Recommend a project methodology/approach (i.e., predictive, agile,hybrid)

• Use iterative, incremental practices throughout the project life cycle (e.g.,lessons learned, stakeholder engagement, risk)

Establish project governance structure

• Determine appropriate governance for a project (e.g., replicate organizational governance)

• Define escalation paths and thresholds

Manage project issues

• Recognize when a risk becomes an issue

• Attack the issue with the optimal action to achieve project success

• Collaborate with relevant stakeholders on the approach to resolve the issuesy

Ensure knowledge transfer for project continuity

• Discuss project responsibilities within team

• Outline expectations for working environment

• Confirm approach for knowledge transfers

Plan and manage project/phase closure or transitions

• Determine criteria to successfully close the project or phase

• Validate readiness for transition (e.g., to operations team or next phase)

• Conclude activities to close out project or phase (e.g., final lessons learned,retrospective, procurement, financials, resources)

Domain III

Plan and manage project compliance

• Confirm project compliance requirements (e.g., security, health and safety,regulatory compliance)

• Classify compliance categories

• Determine potential threats to compliance

• Use methods to support compliance

• Analyze the consequences of noncompliance

• Determine necessary approach and action to address compliance needs(e.g.,risk, legal)

• Measure the extent to which the project is in compliance

Evaluate and deliver project benefits and value

• Investigate that benefits are identified

• Document agreement on ownership for ongoing benefit realization

• Verify measurement system is in place to track benefits

• Evaluate delivery options to demonstrate value

• Appraise stakeholders of value gain progress

Evaluate and address external business environment changes for impact on scope

• Survey changes to external business environment (e.g., regulations, tech nology, geopolitical, market)

• Assess and prioritize impact on project scope/backlog based on changes in external business environment

• Recommend options for scope/backlog changes (e.g., schedule, cost changes)

• Continually review external business environment for impacts on project scope/backlog

Support organizational change

• Assess organizational culture

• Evaluate impact of organizational change to project and determine required actions

• Evaluate impact of the project to the organization and determine required actions