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ServiceNow Training Program
ServiceNow Training Program
ServiceNow Admin Training Program
- Introduction To ServiceNow Platform And Its Core Capabilities
- Understanding Real-World Use Cases And Business Applications
- Exploring Why ServiceNow Is In High Demand Across Industries
- Overview Of Major Competitors And Positioning In The Market
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- Introduction To ITIL Principles And Best Practices
- Importance Of ITIL In IT Service Delivery And Operations
- Mapping ITIL Processes With ServiceNow Modules
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- Overview Of Cloud Computing And Service Models
- Understanding ServiceNows SaaS-Based Architecture
- Key Differences Between SaaS And PaaS With Examples
- Benefits Of Cloud Adoption For Organization
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- Understanding Different Types Of ServiceNow Instances (Dev, Test, Prod)
- Overview Of ServiceNow Release Versions And Naming Conventions
- Step-By-Step Process To Create And Access A Developer Instance
- Best Practices For Instance Management
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- Incident Management: Handling And Resolving Service Disruptions Efficiently
Understanding incidents and their impact on business operations
Detailed walkthrough of incident lifecycle stages
Working with incident forms, fields, and prioritization
Configuring and using data lookup rules for automation
- Problem Management: Root Cause Analysis And Long-Term Fixes
Differentiating between incidents and problems
Understanding problem lifecycle and workflows
Techniques for root cause analysis (RCA)
Managing known errors and knowledge integration
- Change Management: Planning, Approving, And Implementing Changes Safely
Understanding change management objectives and scope
Detailed change lifecycle from request to closure
Types of changes: standard, normal, and emergency
Creating and managing standard change templates
- Service Request Management: Streamlining User Requests And Services
Understanding service requests vs incidents
Benefits of structured request management
Handling user requests efficiently within organizations
- Service Catalog Management: Designing User-Friendly Request Portals
Creating and managing catalog items for services
Understanding record producers and their use cases
Designing order guides for bundled requests
Introduction to workflows and Flow Designer automation
Understanding request-related tables (REQ, RITM, SCTASK)
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ServiceNow Developer Training Program
30k
LearnersWeekend/WeekdayLive
Class
- 2 Live Project
- Self-Paced/ Classroom
- Certification Pass Guaranteed
- Understanding the ServiceNow platform, its architecture, and cloud-based model
- Navigating the user interface including lists, forms, and application navigator
- Working with applications and scoped environments
- Understanding tables, records, and their relationships
- Creating custom tables and extending existing tables
- Managing dictionary entries and field-level configurations
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- Understanding the structure of ServiceNow applications
- Creating application menus for organized navigation
- Creating modules for accessing forms, lists, and reports
- Linking modules with application menus
- Managing access using roles and permissions for menus and modules
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- Understanding scripting in ServiceNow using JavaScript
- Identifying different types of scripting within the platform
- Differentiating client-side and server-side execution
- Understanding script execution context and lifecycle
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- Understanding client-side scripting for form customization
- Implementing onLoad, onChange, onSubmit, and onCellEdit scripts
- Using g_form API for dynamic form manipulation
- Using g_user API to retrieve user session details
- Configuring UI Policies for declarative form control
- Managing UI Policy actions such as mandatory, visible, and read-only fields
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- Understanding server-side scripting and execution
- Performing database operations using GlideRecord
- Aggregating data using GlideAggregate
- Handling date and time using GlideDateTime
- Using GlideSystem for logging and system utilities
- Executing background scripts for administrative tasks
- Configuring Data Policies for enforcing data integrity
- Managing Data Policy actions at the database level
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ServiceNow Implementation Specialist Training Program
30k
LearnersWeekend/WeekdayLive
Class
- 2 Live Project
- Self-Paced/ Classroom
- Certification Pass Guaranteed
- Demand for ServiceNow experts is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with realworld examples and a handson approach.
- In this program you will learn :
Engagement Methodology and Project Planning.
Core System Setup.
Security.
Tuning and Performance.
Configuration.
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- Engagement Methodology and Project Planning :
Project Management
Project Scope
Release Strategy
Requirements Definition and Management
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- Core System Setup :
Instance Properties and Core Settings
Common Integrations (LDAP, Single Sign-on, Multi-factor Authentication)
Web Services and REST Integrations
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- Security :
Application Security Model
Contextual Security
Encryption
VPN
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- Tuning and Performance :
Cloud Infrastructure Model
High Availability and Disaster Recovery
Diagnostic Tools
Performance Best Practices
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Mock Interviews
Prepare & Practice for real-life job interviews by joining the Mock Interviews drive at Croma Campus and learn to perform with confidence with our expert team.Not sure of Interview environments? Don’t worry, our team will familiarize you and help you in giving your best shot even under heavy pressures.Our Mock Interviews are conducted by trailblazing industry-experts having years of experience and they will surely help you to improve your chances of getting hired in real.
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