Can I acquire its training while working?

Yes, you can surely enrol in its training via online medium

Do I need to know its prerequisites beforehand?

Well, it's not that necessary, but you can surely search about it

Who will teach me this course?

Here, industry experts will impart you training with detailed information

Will I receive recording of my training session?

Yes, by login to our LMS portal, you will get all the recording materials

Home /Salesforce/ Salesforce Service Cloud Consultant Training

Become proficient in Salesforce Service Cloud platform. Join now to learn under a Salesforce Service Cloud specialist.

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Course Duration

40 Hrs.

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2 Project

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Guaranteed

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Live Online /Self-Paced/Classroom

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Speciality

300+

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Have you ever thought of turning into a certified Salesforce Service Cloud Consultant, but didn't really have time to eventually acquire its legit training Well, now you can acquire its training while working as well. You just have to enrol in its professional course via an online medium with Croma Campus. By getting started into its professional course, you will get a fair chance to learn its procedure of designing and deploying solutions that will help you boost customer business processes and requirements via making the best use of Salesforce applications. Approaching us will only uplift your career in numerous ways.

Here at Croma Campus, you will receive the utmost adequate information concerning your subject.

Moreover, here, we will also try our best to enhance your communication skills.

Our trainers will thoroughly help you to imbibe some latest skills concerning this course also.

Here you will grab a totally different learning experience under our highly qualified experts. They will bestow you with detailed information by providing numerous instanced as well.

Our Salesforce Service Cloud course comprises of some the newest features and has been specifically designed as per your interest and latest statistics.

Our team of trainers will educate you about the Service Cloud Solution Design, Case Management, Implementation Strategies, and Service Console concerning numerous representations as well.

Moreover, here you will also get the opportunity to imbibe information concerning Integration and Data Management, Centre Analytics, Interaction Channels, and etc.

Our new method of interactive learning will assist you hugely in understanding this subject from different perspectives.

You will be imparted training via offline, and online methods both, and will also get access to LMS (Learning Management System), where you can keep a track of your training, assignment, and class recordings.

Here, you will also get the facility of extra classes as well.

After enrolling in our course, and imbibing its detailed information, you will genuinely recognize the true worth of this direction. And you will have several jobs offers in hand as well.

Moreover, by graduating from our institution, you will be offered a quite good decent salary structure post completion of the course.

To be precise, you will earn around 9,45,845, which is quite good.

Our trainers will in fact help you in grasping some mandatory skills as well.

You will be explained every subject concerning several representations, and tutorials as well.

You will also be handed a package of study material that will thoroughly guide you to understand its details right from the scratch.

Well, this course is not like any ordinary course, it's genuinely in demand, and companies especially look for skilled candidates. So, opting for this direction will be beneficial for your career in numerous ways.

Post completion of the course, we will help you prepare for interviews for huge establishments.

In fact, by imbibing its detailed information, you will surely get a chance to get placed in a well-established company.

Acquiring its accreditation in hand will also encourage you to grab one of the highest salary packages in this field.

Furthermore, as a fresher also, you will receive a good pay scale structure.

There are various reasons to take up this course. One of the significant reasons is its huge demand and growth.

By enrolling in its certification, you will imbibe information concerning enabling your customer service teams to run as efficiently as possible.

Furthermore, you will also be able to work collectively with your team.

Moreover, you will have a proper understanding of current needs and growth as your customer base expands respectively.

By understanding your customer needs intently, you will gradually work towards it which will eventually help you to do better for your company, and clients as well.

Moreover, you will always standout differently from your peers and shine ahead.

Working as a Salesforce Service Cloud Consultant will indulge you in executing several tasks. So, you should imbibe its gist of skills beforehand. Let's now have a glance at what you might need to perform in the corporate section.

Your foremost duty will be to design and implement effective solutions

Furthermore, you will also need to anticipate and prepare for risks as well

While working on a project, you will have to always meet and manage customer expectations.

Moreover, you will also have to indulge in the troubleshooting process and prioritize your customer queries as well.

By implementing our effective strategies, you will be able to acquire monetary profits for your company as well.

Well, above mentioned process might seem a bit difficult, but our trainers will thoroughly guide you to know it explained information right from the scratch.

In the present scenario, Salesforce Service Cloud Consultant are hugely in demand, and in this case, opting for this direction will help you to shine in this direction in the long run.

Accenture, TCS, Salesforce are some of the top companies hiring Salesforce Cloud Consultants.

Moreover, there's always a demand for skilled candidates concerning this direction, so in a way, approaching this direction will give you a sense of job security as well.

Post acquiring its detailed information, your market value will eventually increase, and you will end up getting into a good workspace.

In fact, as a freelancer as well, you will have lots of scopes.

Our trainers will guide thoroughly concerning every bit of this subject, so that you can implement it to have effective solutions, so getting in touch with us will be fruitful for your career.

Establish yourself as a globally certified salesforce specialist after completing this training course.

Our accreditation is widely accepted in the industry, and by grabbing it, your image will reflect differently in front of the interviewer.

Here, you will also acquire information concerning its related certification.

Our trainers will also guide you to enrol in its upper-level certification program as well.

If you have an urge of learning anything new apart from this course, then, here you will get more than 140+ courses. And you can choose the one as per your interest.

Acquiring multiple certifications will only help you to sustain in this field in the long run.

Why should you choose Salesforce Cloud Consultant?

In India, a Salesforce Cloud Consultant earns about ₹6,00,000 to ₹9,45,845.

In the United States, you will find them earning $200,000.

In other countries they earn around $3,000 per week.

This specific accreditation genuinely has a wide scope.

Salesforce Cloud certification will uplift your resume also.

Not just learning –

we train you to get hired.

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CURRICULUM & PROJECTS

Salesforce Service Cloud Consultant Training

Getting Started Introduction

Signing Up for A Free Salesforce Account

Logging into Salesforce and Switching Between Lightning and Classic

Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide

Assigning The Service Cloud and Knowledge User Feature Licenses

Introduction and Getting Started Quiz

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Industry Knowledge Introduction

Installing Service and Support Dashboards to Measure Contact Center Metrics

Contact Center Kpis

Contact Center Business Challenges and How Salesforce Helps

Use Cases and Benefits for Different Interaction Channels

Challenges and Considerations for Business Continuity in The Contact Center

Types of Contact Centers and Displaying the Service Console

KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge

Contact Center Components and How They Solve Business Challenges

Practice Activity Industry Knowledge Trailhead Units

Industry Knowledge Quiz

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Implementation Strategies Introduction

Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields

Contact Center Deployment Strategies

Practice Activity Implementation Strategies Trailhead Units

Implementation Strategies Quiz

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Service Cloud Solution Design Introduction

Analyzing Customer Requirements for Service Cloud Solution Design

Extending the Service Cloud with Custom Application Development and Third-Party

Key Components for Performance Optimization and Creating a Validation Rule

User Experience Requirements Solved by the Salesforce Lightning Service Console

Salesforce Lightning Service Console Custom List Views and Creating a New User

Service Console Interaction Logs (Salesforce Classic Only)

Service Console Custom Components

Service Console Keyboard Shortcuts

Service Console Macros

Service Console Integration Toolkit and Lightning Console JavaScript API

Adjusting the Service Console Settings

Practice Activity Service Cloud Solution Design Trailhead Units

Service Cloud Solution Design Quiz

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Knowledge Management Introduction

Enabling Salesforce Knowledge and the Knowledge Article Lifecycle

Managing Knowledge Adoption and Maintenance

Creating Knowledge Data Categories Groups and Data Categories

Creating Knowledge Article Record Types and Assigning Page Layouts

Turning on the Knowledge Sidebar in the Service Console

Knowledge Publishing Workflow

Knowledge Data Migration Strategies

Knowledge vs. Solutions

Practice Activity Knowledge Management Trailhead Units

Knowledge Management Quiz

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Interaction Channels Introduction

Understanding and Implementing Multiple Support Processes Mobile Interaction Channel and Creating a Mobile Case Record Type

Telephony (aka phone) Interaction Channel

Email Interaction Channel and Creating an Email Case Record Type

Email to Case vs. On-Demand Email to Case and Configuring a Routing Address

Adding Emails Related List to Cases Page Layout

Configuring Email Templates for Effective Case Communications

Web Interaction Channel

Chat Interaction Channel Web Chat (Live Agent)

Enabling Live Agent and Creating Live Agent Users

Creating Live Agent Skills

Creating Live Agent Configurations

Creating Live Agent Deployments

Setting Up Live Agent in the Salesforce Console

Creating Chat Buttons

Enabling OmniChannel and Creating Service Presence Status

Adding the Supervisor Panel to the Salesforce Console

Social Media Interaction Channel

Chatter Groups as Internal Interaction Channels

Exam Guide Sample Question

Interaction Channels UI Design Considerations

Case Feed Configuration and Customization

Adding and Configuring the Email Action to the Case Feed

Interaction Channels Profile Design Considerations

Interaction Channels Objects to Expose Design Considerations

Interaction Channels Sharing Model Design Considerations

Interaction Channels Reporting Design Considerations

Kan Ban View and Case Feed Page Layout Assignments

Practice Activity Interaction Channels Trailhead Units

Interaction Channels Quiz

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Case Management Introduction

Designing a Case Management Solution

Case Creation Design Considerations

Case Queues Configuration

Case Assignment Design Considerations

Omni Channel for Routing of Cases

Creating Service Channels for Omni-Channel

Creating Routing Configurations for Omni-Channel

Creating a Presence Status for Omni-Channel

Creating Omni-Channel Permission Sets

Adding Omni-Channel to your Service Console Footer

Adding Sidebar Components to the Service Console

Adding Fields to Page Layouts and Related Lists for Improved Usability

Case Escalation Design Considerations

Log a Call Activity Management and Call Disposition Design

Case Resolution Design Considerations Case Closure

Enabling Entitlement Management for SLA Driven Case Management

Improve Agent Productivity by Bundling Multiple Case Actions in Macros

Field Service Lightning

Final Live Agent Configurations

Creating a Self-Service Community to Increase Case Deflection

Visual Workflow Use Cases, Capabilities and Limitations for Case Management

Practice Activity Case Management Trailhead Units

Case Management Quiz

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Contact Center Analytics Introduction

Contact Center Reporting Solutions

Reports and Dashboards Design Considerations

Practice Activity Contact Center Analytics Trailhead Units

Contact Center Analytics Quiz

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Integration and Data Management Introduction

Design Considerations for Large Data and Transaction Volumes

Contact Center Integration Patterns

Practice Activity Integration and Data Management Trailhead Units

Integration and Data Management Quiz

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Service Setup Menu

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+ More Lessons

Course Design By

Nasscom & Wipro

Course Offered By

Croma Campus

Real

Stories

success

inspiration

Abhishek

career upgrad

Upasana Singh

career upgrad

Shashank

career upgrad

Abhishek Rawat

career upgrad

Course Duration

40 Hrs.

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Weekday1 Hr/Day

Weekend2 Hr/Day

Training ModeClassroom/Online

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14-Jun-2025*
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09-Jun-2025*
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Mor | Aft | Eve - Slot

11-Jun-2025*
Weekday
MON - FRI
Mor | Aft | Eve - Slot

14-Jun-2025*
Weekend

SAT - SUN

Mor | Aft | Eve - Slot

09-Jun-2025*
Weekday

MON - FRI

Mor | Aft | Eve - Slot

11-Jun-2025*
Weekday

MON - FRI

Mor | Aft | Eve - Slot

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For Indian

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