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Course Duration

32 Hrs.

Live Project

2 Project

Certification Pass

Guranteed

Training Format

Live Online /Self-Paced/Classroom

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Cloud Computing

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Professionals Trained
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4 +

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  • Salesforce stands as a globally recognized leader in CRM and cloud solutions, empowering businesses to efficiently manage their marketing and sales endeavors. With over 1,50,000 companies worldwide choosing Salesforce, its influence is undeniable.
  • Our Salesforce Certification program delves into the workings of diverse Salesforce cloud solutions. Furthermore, Salesforce Training ensures you grasp the security model of this robust cloud-based CRM solution while familiarizing you with essential cloud concepts and terminology.
  • In our comprehensive Salesforce Course, you will learn:
    • Fundamentals of Salesforce

      Key Salesforce terminology

      Best practices for Salesforce utilization

      Salesforce Sales Cloud

      The myriad benefits of using Salesforce

      Customization techniques for Salesforce

      Essential Salesforce administration and development skills, and more.

Salesforce Course in Bangalore

About-Us-Course

  • Our Training on Salesforce is tailored for professionals seeking expertise in harnessing the potential of Salesforce, a robust cloud-based CRM solution. To enroll, you'll need:
    • Basic computer knowledge

      Fundamental understanding of Salesforce

      A passion for learning

      Familiarity with cloud concepts and terminology

  • This Salesforce Course caters to:
    • Students seeking to enhance their understanding of Salesforce

      Salesforce Developers and Administrators

      Engineering students

      Aspiring Marketing Cloud Admins

  • Join our Salesforce Classes in Bangalore for a future enriched with Salesforce proficiency.

  • Our Salesforce Course is designed to empower you with the latest features, benefits, and practical implementations of this dynamic platform.
  • Skills you will master:
    • Master Salesforce Fundamentals: Develop a solid foundation in Salesforce, ensuring you're well-prepared for your career.

      Explore the Benefits: Discover the myriad advantages of harnessing the Salesforce platform.

      Embrace Best Practices: Learn the industry's best practices for maximizing Salesforce's potential.

      Configuration Proficiency: Gain the knowledge and expertise to configure the CRM platform to your organization's unique needs.

      Unlock the Power of Marketing Cloud: Learn how to effectively work with Marketing Cloud, a valuable tool for businesses.

      Develop Vital Skills: Acquire critical Salesforce administration and development skills that are highly sought after in the job market.

  • Our Salesforce Course goes beyond education; it prepares you for success. Upon completion, you'll not only understand your role as a Salesforce Developer/Administrator but also become a skilled professional in this field. Join us and embark on your journey to Salesforce excellence."

  • The demand for proficient Salesforce Developers is soaring in the global job market. This is primarily because a significant number of organizations now rely on Salesforce for streamlining their marketing and sales operations. Therefore, enrolling in a Salesforce Course can significantly benefit your career.
  • In today's landscape, businesses readily offer substantial compensation to Salesforce developers. According to platforms like Monster and Naukri, Salesforce developers can command a handsome salary for their expertise.
  • As per Glassdoor, the annual income of a Salesforce developer can range from 3,00,000 to 14,00,000, depending on their experience and proficiency with the platform. In essence, pursuing a Salesforce Certification is your pathway to becoming a knowledgeable Salesforce Developer, opening up lucrative career opportunities.

  • The Salesforce Course holds the key to unlocking numerous exciting and promising career paths. Upon earning the Salesforce Certification, students can explore roles such as:
    • Salesforce Developer

      Salesforce Administrator

      Transition into specialized roles like Salesforce Marketers, Salesforce App Builders, Paradot Experts, and more.

      Salesforce Architects

      Salesforce Trainers

  • Salesforce stands out as a distinguished and widely acclaimed leader in the realm of CRM and cloud solutions. This renowned CRM solution is celebrated for its user-friendly interface and an array of distinctive features. Furthermore, the platform empowers its users to streamline and optimize their management of prospects, customers, and sales/marketing endeavors with remarkable ease and efficiency. In essence, leveraging Salesforce offers companies a multitude of benefits.
    • Salesforce is easy to navigate and comprehend, making it accessible to a wide range of users.

      It is built on the world's largest cloud infrastructure, ensuring robust and scalable performance.

      Salesforce boasts a vibrant and supportive community, fostering collaboration and knowledge-sharing.

      The platform is highly adaptable and can be tailored to suit diverse business needs, making it a preferred choice for companies of all sizes.

  • The two most popular job roles in the Salesforce domain are Salesforce Developers and Salesforce Admins. Let us discuss the job roles for each of them in brief.

  • Salesforce represents a robust cloud-based platform. Consequently, Salesforce Developers must possess a sound understanding of Software as a Service (SaaS) and Platform as a Service (PaaS) delivery models. Additionally, proficiency in customizing the platform and adeptly utilizing its various tools and features is crucial. If you aspire to become a knowledgeable Salesforce Developer, enrolling in a Salesforce Course is a proactive step.
  • Here are some of the key responsibilities associated with a Salesforce Developer role:
    • Develop Salesforce applications

      Customize the platform's existing services to meet client-specific requirements

      Identify and address system deficiencies

      Collaborate with stakeholders to comprehend their needs and expectations

      Ensure data quality and integrity

      Debug and rectify issues within existing applications

      Manage data migration processes

      Construct AppExchange products

      Perform fit-gap analysis to align Salesforce with business requirements

  • Salesforce Administrators are adept at navigating a variety of Salesforce products, utilizing their functions and features accessible to end-users. Organizations enlist their services to supervise Salesforce systems and provide training on different Salesforce products when needed. Here are some of the key responsibilities to consider:
    • Enhance the efficiency of Salesforce systems and products.

      Configure, upgrade, and set up Salesforce systems.

      Manage user accounts, workflows, and groups.

      Import essential data, such as leads, contacts, and other relevant information, into Salesforce systems.

      Oversee and maintain Sales Cloud.

      Create tailored reports and dashboards within Salesforce systems.

      Execute regular database maintenance tasks.

  • Salesforce Overview:
    • Salesforce is a globally renowned CRM solution used by numerous businesses.

      Its popularity continues to surge annually due to the manifold benefits it offers to organizations.

      Many leading companies mandate Salesforce System Certification as a launchpad for esteemed careers.

  • Top Companies Actively Hiring Salesforce Admins:
    • Cognizant Technology Solutions

      Tata Consultancy Services

      Accenture

      Tech Mahindra

      Wipro

      Amazon

      Infosys

      Google

      IBM ...and more.

  • Upon completing the Salesforce Classes in Bangalore, you'll receive a training certificate from our company. Furthermore, successfully achieving the certification bestows you with a globally recognized credential. This certificate not only validates your skills but also amplifies your desirability to leading industries.
  • Additionally, you'll be well-prepared to excel in the Salesforce certification exam with ease. What's more, our dedicated placement team stands ready to extend full support in securing valuable job placements.
  • Advantages of Obtaining Salesforce Admin Certification:
    • A globally recognized certificate.

      Competitive compensation packages.

      Heightened worth in the job market.

      Validation of your proficiency in Salesforce CRM operations.

Why should you learn Salesforce?

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Salesforce Certification Training Programs

Salesforce Certification TrainingPrograms

Salesforce
Salesforce Administrator Certification Training
40k LearnersWeekend/WeekdayLive Class
  • 2 Live Project
  • Self-Paced/ Classroom
  • Certification Pass Guaranteed

  • Cloud Computing Overview
    • Introduction to Cloud Computing

      Introduction to IAAS, PAAS, SAAS

      Deployment Models

      Introduction to CRM

      How can CRM help

      Evolution of CRM

      Advantages of CRM

      A view of available of CRM Products

  • Introduction to Salesforce CRM
    • What is Salesforce.com

      Salesforce CRM Overview

      Why Salesforce

      Understanding Salesforce Architecture

      Services Provided by Salesforce

      Salesforce Vs Other Cloud

      Market Demand for Salesforce CRM.

      Job Market and growth in CMR industry.

      Salesforce Editions, Licenses and Pricing

      Salesforce Sandboxes (Dev, QA, Full, Prod.)

      Creating First SFDC Dev Account

      Salesforce.com CRM Editions

      Salesforce.com Navigation Overview

      Creating Salesforce Developer Account

  • Salesforce Applications
    • Sales Cloud, Service Cloud, Custom Cloud

      Rapid application Development, Cost Reduction & Quality Products

  • Salesforce Certifications
    • Certified Administration (201)

      Certified Advanced Administration (211)

      Salesforce certified platform developer 1 (PD1: 401)

      Salesforce certified platform developer 2 (PD2: 501)

  • Organization Setup
    • Salesforce Quick Navigation Walk Through

      Popular Std. Objects and their purpose

      Set up Menu Intro (Various OOB and Dev Options

      Popular in different other objects

      Organization profile, Currency etc.

      Salesforce User Interface Overview

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  • Objects in Salesforce
    • Types of objects available in salesforce

      Standard Objects

      Custom Objects

      Use of Standard Objects and Custom Objects in Salesforce

      Difference between standard and custom object

      Limitations of Standard Objects

  • Tabs in Salesforce
    • Introduction to tab

      Assigning tab to object

      Types of Tab - Custom Object Tabs, Visualforce, Web tab, Lightning Page tabs

  • Intro on various Data Types/Fields
    • Various data type fields creation

      Standard Data types

      Read only Data types

      Relational Data types

      Roll-Up Summary Fields and its features.

      Limitations of Roll-up Summary Fields

      Required, External Id, Default Value and Unique fields

  • Object Relationships
    • Introduction to Relationships

      Need of Relationships in salesforce

      Brief on Types of relationship

      Master-Details, Lookup, Self-relationship, External lookup relationship, Indirect lookup relationship, Many-to-many relationships (Junction object), Hierarchical relationship

      Deep in to Junction object

      Use of Junction object.

      Difference between master-detail and lookup relationship How to convert lookup to master details and vice Versa.

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  • Defining Workflows
  • Workflow Rules
  • Types of evaluation criteria in Workflow rules
  • Introduction to Approval Process
  • Understanding Approval steps, Approval actions, Rejection actions
  • Introduction to process builder and its action
  • What is the difference between workflow and process builder
  • Workflow Actions
    • Email Alert

      Task Create

      Field Update

      Outbound Message

  • Difference between Evaluation Criteria and Rule Criteria
  • Workflow Vs Trigger
  • Email Templates Overview
  • Email Templates for Email Notifications
  • Sending Email Templates
    • Sending Single emails

      Sending Mass emails.

  • Types of Templates
    • HTML (Using Letter Head)

      Custom HTML (without using letter head)

      Visual force Email Templates

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  • Understanding of formula fields
  • Purpose of formula field
  • Types of formula field in salesforce
  • Text/Logic/Math/Date functions & Other popular functions
  • Introduction to cross object formula
  • What is the need for object formula
  • Introduction to validation rule, Need, and Various popular functions
  • What is the difference between the formula field and Rollup summary in Salesforce
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  • Page Layouts
    • Defining Page layouts

      Field order changes

      Adding custom buttons and links

      Defining required and read only fields

      Adding related list

      Adding Sections in Detail page

  • Record Types
    • To create and maintain record types for your organization.

      Display different page layouts and picklist values based on record types.

      Uses of Record Types

  • Field Dependencies
    • Controlling field/Dependent field

      Making dependent pick list fields

      Limitations

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Salesforce
Salesforce Developer Certification Training
40k LearnersWeekend/WeekdayLive Class
  • 2 Live Project
  • Self-Paced/ Classroom
  • Certification Pass Guaranteed

  • Salesforce.com Overview
  • What is Salesforce CRM
    • Salesforce CRM features and benefits

      Salesforce CRM Services and Applications

      Salesforce.com Architecture MVC

      Comparing MVC to Apps

      Course Overview

      Why should you go for development in Salesforce

      Salesforce editions and licensing

  • Salesforce Sandboxes
    • Sandbox Overview

      Different Type of Sandboxes

      Developer Sandbox

      Configuration only Sandbox

      Full Copy Sandbox

      Sandbox Vs Production Environments

  • Create your first Salesforce Dev Account
  • Salesforce Certifications
  • Career as a Salesforce Developer
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  • OOPs Basics
  • Class & Object
  • Inheritance
  • Polymorphism (Method Overloading)
  • Benefits in Object Oriented Programming Language
  • Identifiers
  • Variables and its type
  • Access Modifiers
  • Classes, Construction, & Methods
  • Data Types, Variables
  • Types of variables
  • Getter & Setter Methods, With Sharing & Without Sharing
  • Creation of Objects
  • Reference Variables
  • Final Variables & Static Variables
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  • Apex Overview
    • Introduction to Apex

      Purpose of apex

      Enable Developer mode

      Overview about Developer Console

  • Classes in APEX
    • Language Constructs

      Understanding the variables

      Constants declaration in Apex

      Assign values using expressions

      Understanding Data types-string, Integer, Decimal, Boolean

      Loops in apex-do {statement} while (Boolean condition)

      While statement

      for statement

      Conditional statement in apex-If, If else

      Debug & System Log – Purpose and Use

  • Collection in APEX
    • C Collection in apex

      When to use collection

      Benefits of using collection

      Types of collection.

      List methods in salesforce apex

      Set methods in salesforce apex

      Map methods in salesforce apex

      Difference between List and set

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  • Overview on SOQL,
  • Overview of SOSL
  • Fetching Records on VF Using SOQL
  • Inserting Records from VF to Salesforce
  • Debug Logs
  • Governing Limits in Apex
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  • DML statements vs database class methods
  • Database DML Operations
  • Insert Statement
  • Update Statements
  • Upsert Statement
  • Delete Statements
  • Undelete Statements
  • Merge Statements
  • Rollback operations
  • Save Point in DML
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Salesforce
Salesforce Lightning Web Components Training
40k LearnersWeekend/WeekdayLive Class
  • 2 Live Project
  • Self-Paced/ Classroom
  • Certification Pass Guaranteed

  • In the first lecture, we will try to understand the Architecture of Lightning Web components and Lightning Aura components. And Why Salesforce has gone for new Programming model (LWC) on Lightning platform and how it is different from existing aura framework.
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  • System setup involves Installing Salesforce CLI, SFDX, and visual studio, Creation of Developer Org, Scratch Org etc.,
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  • How to Create and deploy a simple HelloWorld Lightning Web component
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  • Archetype of LWC, Project / Component Structure
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  • Introduction to decorators, Adaptors, Reactive and non-reactive properties
    • @api

      @track

      @wire

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Salesforce
Salesforce B2B Commerce (CloudCraze)
40k LearnersWeekend/WeekdayLive Class
  • 2 Live Project
  • Self-Paced/ Classroom
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  • What is Commerce Cloud - B2B Commerce
  • Managed package installation & Setup Processes
  • Admin
    • CC Admin,

      Anonymous Checkout,

      User Checkout,

      CSR Checkout,

      Account,

      Contacts,

      Users,

      Related Lists

  • Accounts & Pricing
    • Account Groups and Price Lists

  • Products
    • Standard Products,

      Categories,

      Product Specs,

      Filters, and

      Product Relationships

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  • Introduction
    • Types of Products

      Aggregated,

      Bundle,

      Kit, and

      Dynamic Kit

  • Marketing and User Interface Configuration
    • Promotions,

      Menus,

      Featured/Spotlight Products,

      Page Sections,

      Page Labels, and

      Localization

  • Pricing Strategies
    • Tiered Pricing

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  • Attribute Driven Commerce
  • Subscriptions, and
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      B2B Commerce Architecture and

      Technology Stack,

      User Interface Demo

  • Admin
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  • User Interface
    • Layout Overrides,

      Subscriber Templates,

      Page Includes,

      Subscriber Pages,

      Handlebar Overrides,

      CloudCraze UI Properties,

      Extending My Account,

      Extending the CloudCraze Checkout Flow,

      Global JavaScript Functions,

      CloudCraze Event Handling,

      Handlebars Functions,

      Localization Functions, and

      Utility Functions and Objects

  • Back-end
    • Full API review and

      Extension instruction

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Salesforce
Salesforce Marketing Cloud Consultant Training
40k LearnersWeekend/WeekdayLive Class
  • 2 Live Project
  • Self-Paced/ Classroom
  • Certification Pass Guaranteed

  • In this program you will learn:
    • Discovery

      Conceptual Design

      Marketing Cloud Connect

      Account Configuration

      Reporting

      Data Design

      Automation

      Email Build

      Contact Builder

      Journey Builder

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  • Discovery
    • Provided with a set of business requirements, determine what additional information is needed to design the recommended solution.

      Provided with a list of branding and creative strategies, probe for additional information that is needed to recommend an appropriate solution.

      Provided a customer environment and goals, determine the viability of external systems that need to be included in the solution (I.e. POS, CRM, ecommerce, data warehouse, data source inputs).

      Demonstrate how to gather requirements in order to put together the data and segmentation strategy for the customer (I.e. frequency, complexity, volume of sending).

      Given a scenario that includes customer information about subscriber acquisition, management, and attrition, utilizes this information to select solution components.

      Given a solution, recommend the appropriate customer skill sets required to utilize the Marketing Cloud application

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  • Conceptual Design
    • Analyze customer data to determine the appropriate data model (I.e. List model, Data Extensions).

      In a given scenario, determine appropriate solution for given requirements considering technical expertise of personas (I.e. Automation Studio vs. Journey Builder).

      In a given narrative data flow, select the correct data flow diagram that depicts that data flow.

      In a given customer scenario, identify which User Stories are appropriate to use for accessing Marketing Cloud.

      In a given customer scenario, determine factors to consider when scaling the solution.

      Articulate how data construct will drive one-to-one messaging and content.

      Explain the purpose of IP Warming and make a recommendation based on customer needs.

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  • Marketing Cloud Connect
    • Understand the prerequisites to consider prior to starting a Marketing Cloud Connect configuration (I.e. Salesforce edition, list of integration users, scope user, administrator credentials).

      Understand how to send an email to a contact, lead, campaign, and report via the Sales / Service Cloud and Marketing Cloud (I.e. sending, triggered, automated).

      Understand how Sales / Service Cloud data in the Marketing Cloud can be segmented.

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  • Account Configuration
    • Given a customer scenario, recommend the appropriate Marketing Cloud role based on User Stories.

      Determine which type of customer scenario warrants the creation of a business unit (I.e. publication types, demographic, workflow processes, and organizational structure).

      In a given scenario, troubleshoot issues regarding Reply Mail Management.

      Analyze the impact of applying Sender Authentication Package (SAP) to a business unit (I.e. link wrapping, Landing Pages, image URLs).

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Salesforce
Salesforce Sales Cloud Consultant Training
40k LearnersWeekend/WeekdayLive Class
  • 2 Live Project
  • Self-Paced/ Classroom
  • Certification Pass Guaranteed

  • Signing Up for a Free Salesforce Account - Keep it For Life
  • Logging in to Salesforce and Switching Between Lightning and Classic
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  • Industry Knowledge Introduction
  • Sales Metrics and Factors that Influence Them
  • KPIs and Business Challenges
  • Common Sales Processes and Key Considerations
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  • Implementation Strategies Introduction
  • Scenarios and Successful Consulting Engagement Phases
  • Planning Phase of Consulting Engagements
  • Requirements Gathering Phase of Consulting Engagements
  • Designing Phase of Consulting Engagements
  • Building Phase of Consulting Engagements
  • Testing Phase of Consulting Engagements
  • Documentation Phase of Consulting Engagements
  • Sales Deployment Considerations
  • Measuring the Success of a Sales Cloud Implementation Project
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  • Designing an End-to-End Sales Process
  • It All Begins with a Lead in the Sales Process
  • Lead Processes and Lead Qualification Stages
  • Lead Field Mapping
  • The Lead Conversion Process - an Opportunity is Born (and Contact and Account)
  • Analysing Customer Requirements to Determine Appropriate Solution Design
  • Implementing Quotes
  • Validation Rules and the Sales Process
  • Automation Tools and the Sales Process
  • Configure, Price, Quote
  • Account Teams
  • Opportunity Teams
  • Enterprise Territory Management Capabilities and Use Cases
  • Implementing Orders in Salesforce
  • Sales Process Capabilities of Salesforce Mobile
  • Sales Process Use Cases of Salesforce Mobile
  • Sales Process Design Considerations of Salesforce Mobile
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  • Marketing and Leads Introduction
  • Marketing Capabilities in the Sales Process
  • Lead Scoring and Lead Qualification
  • Managing Lead Data Quality
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Salesforce
Salesforce Pardot Certification Training
40k LearnersWeekend/WeekdayLive Class
  • 2 Live Project
  • Self-Paced/ Classroom
  • Certification Pass Guaranteed

  • Introduction to Pardot
    • Introduction to Salesforce

      Common Sales & Marketing Terms

      Marketing Automation Goals and Planning

      Quick visual of Pardot interface and navigation

      Review the Pardot Glossary

  • Technical Setup
    • Implementing Website Tracking Code

      Adding DNS TXT Entries

      Creating our CNAME and verification

      Create or Add Users

      Import Prospects

      Manage Pardot Accounts

  • Administration
    • Dashboard Overview

      Pardot Connectors

      Page Actions

      Custom Fields

      User Management

      Recycle Bin

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  • How Pardot and Salesforce works together
  • Covering key items of things to know before connecting the two platforms
  • Object Syncing
  • Salesforce Connector
  • Mapping Fields
  • Field Syncing
  • Creating the connector in SF and viewing the connector options in Pardot
  • How to introduce your sales team to Pardot
  • What needs to be done before importing our legacy contacts
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  • Know Prospects
  • Know Visitors
  • Difference between prospects and visitors
  • Prospect Records
  • Prospects Creation
  • Add Prospects Manually
  • Assigning Prospects
  • Deleting and Undeleting Prospects
  • Merge Prospects
  • Export Prospects
  • Importing Prospects
  • Tracking Prospect Field Updates
  • Tracking Most Recent Prospect Activity
  • Prospect Actions
  • Prospect Accounts
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  • Introduction to Lists
    • What are Lists

      Types of Lists

      Building List

      Dynamic Lists

  • Automation
    • Building Automation Rules

      Building Segmentation Rules

      Page Actions

  • Scoring
    • Lead Qualification

      Scoring Rules

      Grading

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  • Recap - before sending our first email
  • Email templates vs List emails
  • Building, testing and sending emails
  • Verify Email Delivery
  • Email preference center
  • Working with the awesome Engagement Studio
  • Review sending off our first email!
  • Email Marketing and Permission-based Marketing
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Salesforce
Salesforce Einstein Analytics Certification Training
40k LearnersWeekend/WeekdayLive Class
  • 2 Live Project
  • Self-Paced/ Classroom
  • Certification Pass Guaranteed

  • Overview
  • Concepts and Basic terminologies
  • Benefits of Salesforce Einstein Analytics
  • Einstein Analytics Components
    • Apps

      Dashboard

      Lens

      Dataflow

  • Sign up for a special Einstein Analytics Developer Edition org
  • Setting up Platform
    • Basic Analytics Platform Setup

      Advanced Analytics Platform Setup

      Complete Setting up the Analytics Platform

  • Define User types
  • Define permission sets
  • Define Salesforce Licenses
  • Einstein Analytics Requirements
  • Einstein Analytics Limits
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  • Set Up Access & Security
  • Sharing Mechanism
  • Mass sharing
  • Row level access and security predicates
  • Grant Access and Permissions to Users
  • Apply Security & Sharing Inheritance
  • Analytics Security Implementation Guide
  • Enable Einstein Analytics Features
  • Control Access and Secure Data
  • Setup Analytics Apps
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  • Analytics Mobile Features
  • Download the Analytics Mobile App
  • Learn How to Use Analytics for iOS
  • Learn How to Use Analytics for Android
  • Set Up and Manage Analytics on Mobile
  • Limitations of Analytics on iPhone and iPad
  • Limitations of Analytics on Android Devices
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  • About Dataflows
    • Understanding Dataflows

      Monitor Dataflows

      Schedule Dataflows

      Run A Dataflow

      Run Manually

      Run Automatically

      Set Data flow notifications

  • About Datasets
    • Columns and Rows in Datasets

      Column Types in Datasets

      Denormalized Data

      Dataset Security

  • Data Recipe
    • Understanding Data recipes

      Scheduling Recipes

      Exporting data from Einstein

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  • Getting started with Data Integration
  • Ways to get data from data sources into datasets
  • Plan for your data integration project
  • Considerations Before Integrating Data into Datasets
    • Handle Numeric Values

      Handle Date Values

      Handle Text Values

      Handle Missing Values

      Dataset Capacity and Limits

  • Prepare and Load Data into Datasets with Recipes and Dataflows
    • Connect and Sync Your Data to Einstein Analytics

      Design Datasets from Synced Data and Other Datasets with Recipes and Dataflows

      Run Data Sync, Recipes, and Dataflows to Create and Refresh Datasets

  • Other Ways to Create Datasets
  • Manage Datasets
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Salesforce
Salesforce Certification Program
40k LearnersWeekend/WeekdayLive Class
  • 2 Live Project
  • Self-Paced/ Classroom
  • Certification Pass Guaranteed

  • Module 1 : Salesforce.com Overview
    • Cloud Computing Overview

      • Introduction to Cloud Computing
        • Introduction to IAAS, PAAS, SAAS
          • Deployment Models
            • Introduction to CRM
              • How can CRM help
                • Evolution of CRM
                  • Advantages of CRM
                    • A view of available of CRM Products

                      Introduction to Salesforce CRM

                      • What is Salesforce.com
                        • Salesforce CRM Overview
                          • Why Salesforce
                            • Understanding Salesforce Architecture
                              • Services Provided by Salesforce
                                • Salesforce Vs Other Cloud
                                  • Market Demand for Salesforce CRM.
                                    • Job Market and growth in CMR industry.
                                      • Salesforce Editions, Licenses and Pricing
                                        • Salesforce Sandboxes (Dev, QA, Full, Prod.)
                                          • Creating First SFDC Dev Account
                                            • Salesforce.com CRM Editions
                                              • Salesforce.com Navigation – Overview
                                                • Creating Salesforce Developer Account

                                                  Salesforce Applications

                                                  • Sales Cloud, Service Cloud, Custom Cloud
                                                    • Rapid application Development, Cost Reduction & Quality Products

                                                      Salesforce Certifications

                                                      • Certified Administration (201)
                                                        • Certified Advanced Administration (211)
                                                          • Salesforce certified platform developer 1 (PD1: 401)
                                                            • Salesforce certified platform developer 2 (PD2: 501)

                                                              Organization Setup

                                                              • Salesforce Quick Navigation Walk Through
                                                                • Popular Std. Objects and their purpose
                                                                  • Set up Menu Intro (Various OOB and Dev Options
                                                                    • Salesforce Administrator
                                                                      • Popular in different other objects
                                                                        • Organization profile, Currency etc.
                                                                          • Salesforce User Interface Overview
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                                                                        • Module 1 : Introduction
                                                                          • Salesforce.com Overview

                                                                            What is Salesforce CRM

                                                                            • Salesforce CRM features and benefits
                                                                              • Salesforce CRM Services and Applications
                                                                                • Salesforce.com Architecture MVC
                                                                                  • Comparing MVC to Apps
                                                                                    • Course Overview
                                                                                      • Why should you go for development in Salesforce
                                                                                        • Salesforce editions and licensing

                                                                                          Salesforce Sandboxes

                                                                                          • Sandbox Overview
                                                                                            • Different Type of Sandboxes
                                                                                              • Developer Sandbox
                                                                                                • Configuration only Sandbox
                                                                                                  • Full Copy Sandbox
                                                                                                    • Sandbox Vs Production Environments

                                                                                                      Create your first Salesforce Dev Account

                                                                                                      Salesforce Certifications

                                                                                                      Career as a Salesforce Developer

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                                                                                                  Salesforce
                                                                                                  Salesforce Service Cloud Consultant Training
                                                                                                  40k LearnersWeekend/WeekdayLive Class
                                                                                                  • 2 Live Project
                                                                                                  • Self-Paced/ Classroom
                                                                                                  • Certification Pass Guaranteed

                                                                                                  • Getting Started Introduction
                                                                                                  • Signing Up for A Free Salesforce Account
                                                                                                  • Logging into Salesforce and Switching Between Lightning and Classic
                                                                                                  • Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide
                                                                                                  • Assigning The Service Cloud and Knowledge User Feature Licenses
                                                                                                  • Introduction and Getting Started Quiz
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                                                                                                  • Industry Knowledge Introduction
                                                                                                  • Installing Service and Support Dashboards to Measure Contact Center Metrics
                                                                                                  • Contact Center Kpis
                                                                                                  • Contact Center Business Challenges and How Salesforce Helps
                                                                                                  • Use Cases and Benefits for Different Interaction Channels
                                                                                                  • Challenges and Considerations for Business Continuity in The Contact Center
                                                                                                  • Types of Contact Centers and Displaying the Service Console
                                                                                                  • KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge
                                                                                                  • Contact Center Components and How They Solve Business Challenges
                                                                                                  • Practice Activity Industry Knowledge Trailhead Units
                                                                                                  • Industry Knowledge Quiz
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                                                                                                  • Implementation Strategies Introduction
                                                                                                  • Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields
                                                                                                  • Contact Center Deployment Strategies
                                                                                                  • Practice Activity Implementation Strategies Trailhead Units
                                                                                                  • Implementation Strategies Quiz
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                                                                                                  • Service Cloud Solution Design Introduction
                                                                                                  • Analyzing Customer Requirements for Service Cloud Solution Design
                                                                                                  • Extending the Service Cloud with Custom Application Development and Third-Party
                                                                                                  • Key Components for Performance Optimization and Creating a Validation Rule
                                                                                                  • User Experience Requirements Solved by the Salesforce Lightning Service Console
                                                                                                  • Salesforce Lightning Service Console Custom List Views and Creating a New User
                                                                                                  • Service Console Interaction Logs (Salesforce Classic Only)
                                                                                                  • Service Console Custom Components
                                                                                                  • Service Console Keyboard Shortcuts
                                                                                                  • Service Console Macros
                                                                                                  • Service Console Integration Toolkit and Lightning Console JavaScript API
                                                                                                  • Adjusting the Service Console Settings
                                                                                                  • Practice Activity Service Cloud Solution Design Trailhead Units
                                                                                                  • Service Cloud Solution Design Quiz
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                                                                                                  • Knowledge Management Introduction
                                                                                                  • Enabling Salesforce Knowledge and the Knowledge Article Lifecycle
                                                                                                  • Managing Knowledge Adoption and Maintenance
                                                                                                  • Creating Knowledge Data Categories Groups and Data Categories
                                                                                                  • Creating Knowledge Article Record Types and Assigning Page Layouts
                                                                                                  • Turning on the Knowledge Sidebar in the Service Console
                                                                                                  • Knowledge Publishing Workflow
                                                                                                  • Knowledge Data Migration Strategies
                                                                                                  • Knowledge vs. Solutions
                                                                                                  • Practice Activity Knowledge Management Trailhead Units
                                                                                                  • Knowledge Management Quiz
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                                                                                                  FAQ's

                                                                                                  Step 1: Complete this training program. Step 2: Visit the Salesforce official website and register for the Salesforce Certification exam. Step 3: Pass the exam to earn your Salesforce certification.

                                                                                                  The Salesforce Certification Training typically spans a duration of approximately 40 to 45 days.

                                                                                                  Yes, our team consists of certified professionals with extensive experience in the field.

                                                                                                  The training mode is flexible; you can choose between online Salesforce classes or offline batches.

                                                                                                  Yes, you can register for a demo class to assess the expertise and teaching standards upheld at Croma Campus.

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                                                                                                  Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.

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