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Fundamentals of Salesforce
Key Salesforce terminology
Best practices for Salesforce utilization
Salesforce Sales Cloud
The myriad benefits of using Salesforce
Customization techniques for Salesforce
Essential Salesforce administration and development skills, and more.
Basic computer knowledge
Fundamental understanding of Salesforce
A passion for learning
Familiarity with cloud concepts and terminology
Students seeking to enhance their understanding of Salesforce
Salesforce Developers and Administrators
Engineering students
Aspiring Marketing Cloud Admins
Master Salesforce Fundamentals: Develop a solid foundation in Salesforce, ensuring you're well-prepared for your career.
Explore the Benefits: Discover the myriad advantages of harnessing the Salesforce platform.
Embrace Best Practices: Learn the industry's best practices for maximizing Salesforce's potential.
Configuration Proficiency: Gain the knowledge and expertise to configure the CRM platform to your organization's unique needs.
Unlock the Power of Marketing Cloud: Learn how to effectively work with Marketing Cloud, a valuable tool for businesses.
Develop Vital Skills: Acquire critical Salesforce administration and development skills that are highly sought after in the job market.
Salesforce Developer
Salesforce Administrator
Transition into specialized roles like Salesforce Marketers, Salesforce App Builders, Paradot Experts, and more.
Salesforce Architects
Salesforce Trainers
Salesforce is easy to navigate and comprehend, making it accessible to a wide range of users.
It is built on the world's largest cloud infrastructure, ensuring robust and scalable performance.
Salesforce boasts a vibrant and supportive community, fostering collaboration and knowledge-sharing.
The platform is highly adaptable and can be tailored to suit diverse business needs, making it a preferred choice for companies of all sizes.
Develop Salesforce applications
Customize the platform's existing services to meet client-specific requirements
Identify and address system deficiencies
Collaborate with stakeholders to comprehend their needs and expectations
Ensure data quality and integrity
Debug and rectify issues within existing applications
Manage data migration processes
Construct AppExchange products
Perform fit-gap analysis to align Salesforce with business requirements
Enhance the efficiency of Salesforce systems and products.
Configure, upgrade, and set up Salesforce systems.
Manage user accounts, workflows, and groups.
Import essential data, such as leads, contacts, and other relevant information, into Salesforce systems.
Oversee and maintain Sales Cloud.
Create tailored reports and dashboards within Salesforce systems.
Execute regular database maintenance tasks.
Salesforce is a globally renowned CRM solution used by numerous businesses.
Its popularity continues to surge annually due to the manifold benefits it offers to organizations.
Many leading companies mandate Salesforce System Certification as a launchpad for esteemed careers.
Cognizant Technology Solutions
Tata Consultancy Services
Accenture
Tech Mahindra
Wipro
Amazon
Infosys
IBM ...and more.
A globally recognized certificate.
Competitive compensation packages.
Heightened worth in the job market.
Validation of your proficiency in Salesforce CRM operations.
we train you to get hired.
we train you to get hired.
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Introduction to Cloud Computing
Introduction to IAAS, PAAS, SAAS
Deployment Models
Introduction to CRM
How can CRM help
Evolution of CRM
Advantages of CRM
A view of available of CRM Products
What is Salesforce.com
Salesforce CRM Overview
Why Salesforce
Understanding Salesforce Architecture
Services Provided by Salesforce
Salesforce Vs Other Cloud
Market Demand for Salesforce CRM.
Job Market and growth in CMR industry.
Salesforce Editions, Licenses and Pricing
Salesforce Sandboxes (Dev, QA, Full, Prod.)
Creating First SFDC Dev Account
Salesforce.com CRM Editions
Salesforce.com Navigation Overview
Creating Salesforce Developer Account
Sales Cloud, Service Cloud, Custom Cloud
Rapid application Development, Cost Reduction & Quality Products
Certified Administration (201)
Certified Advanced Administration (211)
Salesforce certified platform developer 1 (PD1: 401)
Salesforce certified platform developer 2 (PD2: 501)
Salesforce Quick Navigation Walk Through
Popular Std. Objects and their purpose
Set up Menu Intro (Various OOB and Dev Options
Popular in different other objects
Organization profile, Currency etc.
Salesforce User Interface Overview
Types of objects available in salesforce
Standard Objects
Custom Objects
Use of Standard Objects and Custom Objects in Salesforce
Difference between standard and custom object
Limitations of Standard Objects
Introduction to tab
Assigning tab to object
Types of Tab - Custom Object Tabs, Visualforce, Web tab, Lightning Page tabs
Various data type fields creation
Standard Data types
Read only Data types
Relational Data types
Roll-Up Summary Fields and its features.
Limitations of Roll-up Summary Fields
Required, External Id, Default Value and Unique fields
Introduction to Relationships
Need of Relationships in salesforce
Brief on Types of relationship
Master-Details, Lookup, Self-relationship, External lookup relationship, Indirect lookup relationship, Many-to-many relationships (Junction object), Hierarchical relationship
Deep in to Junction object
Use of Junction object.
Difference between master-detail and lookup relationship How to convert lookup to master details and vice Versa.
Email Alert
Task Create
Field Update
Outbound Message
Sending Single emails
Sending Mass emails.
HTML (Using Letter Head)
Custom HTML (without using letter head)
Visual force Email Templates
Defining Page layouts
Field order changes
Adding custom buttons and links
Defining required and read only fields
Adding related list
Adding Sections in Detail page
To create and maintain record types for your organization.
Display different page layouts and picklist values based on record types.
Uses of Record Types
Controlling field/Dependent field
Making dependent pick list fields
Limitations
Salesforce CRM features and benefits
Salesforce CRM Services and Applications
Salesforce.com Architecture MVC
Comparing MVC to Apps
Course Overview
Why should you go for development in Salesforce
Salesforce editions and licensing
Sandbox Overview
Different Type of Sandboxes
Developer Sandbox
Configuration only Sandbox
Full Copy Sandbox
Sandbox Vs Production Environments
Introduction to Apex
Purpose of apex
Enable Developer mode
Overview about Developer Console
Language Constructs
Understanding the variables
Constants declaration in Apex
Assign values using expressions
Understanding Data types-string, Integer, Decimal, Boolean
Loops in apex-do {statement} while (Boolean condition)
While statement
for statement
Conditional statement in apex-If, If else
Debug & System Log – Purpose and Use
C Collection in apex
When to use collection
Benefits of using collection
Types of collection.
List methods in salesforce apex
Set methods in salesforce apex
Map methods in salesforce apex
Difference between List and set
@api
@track
@wire
Discovery
Conceptual Design
Marketing Cloud Connect
Account Configuration
Reporting
Data Design
Automation
Email Build
Contact Builder
Journey Builder
Provided with a set of business requirements, determine what additional information is needed to design the recommended solution.
Provided with a list of branding and creative strategies, probe for additional information that is needed to recommend an appropriate solution.
Provided a customer environment and goals, determine the viability of external systems that need to be included in the solution (I.e. POS, CRM, ecommerce, data warehouse, data source inputs).
Demonstrate how to gather requirements in order to put together the data and segmentation strategy for the customer (I.e. frequency, complexity, volume of sending).
Given a scenario that includes customer information about subscriber acquisition, management, and attrition, utilizes this information to select solution components.
Given a solution, recommend the appropriate customer skill sets required to utilize the Marketing Cloud application
Analyze customer data to determine the appropriate data model (I.e. List model, Data Extensions).
In a given scenario, determine appropriate solution for given requirements considering technical expertise of personas (I.e. Automation Studio vs. Journey Builder).
In a given narrative data flow, select the correct data flow diagram that depicts that data flow.
In a given customer scenario, identify which User Stories are appropriate to use for accessing Marketing Cloud.
In a given customer scenario, determine factors to consider when scaling the solution.
Articulate how data construct will drive one-to-one messaging and content.
Explain the purpose of IP Warming and make a recommendation based on customer needs.
Understand the prerequisites to consider prior to starting a Marketing Cloud Connect configuration (I.e. Salesforce edition, list of integration users, scope user, administrator credentials).
Understand how to send an email to a contact, lead, campaign, and report via the Sales / Service Cloud and Marketing Cloud (I.e. sending, triggered, automated).
Understand how Sales / Service Cloud data in the Marketing Cloud can be segmented.
Given a customer scenario, recommend the appropriate Marketing Cloud role based on User Stories.
Determine which type of customer scenario warrants the creation of a business unit (I.e. publication types, demographic, workflow processes, and organizational structure).
In a given scenario, troubleshoot issues regarding Reply Mail Management.
Analyze the impact of applying Sender Authentication Package (SAP) to a business unit (I.e. link wrapping, Landing Pages, image URLs).
Introduction to Salesforce
Common Sales & Marketing Terms
Marketing Automation Goals and Planning
Quick Visual of Pardot interface and navigation
Review the Pardot Glossary
Implementing Website Tracking code
Adding DNS TXT Entries
Creating our CNAME and Verification
Create or Add Users
Import Prospects
Manage Pardot Accounts
Dashboard Overview
Pardot connectors
Page Action
Custom Fields
User Management
Recycle Bin
What are Lists
Types of lists
Building list
Dynamic Lists
Building Automation Rules
Building Segmentation Rules
Page Actions
Lead Qualification
Scoring Rules
Grading
Apps
Dashboard
Lens
Dataflow
Basic Analytics Platform Setup
Advanced Analytics Platform Setup
Complete Setting up the Analytics Platform
Understanding Dataflows
Monitor Dataflows
Schedule Dataflows
Run A Dataflow
Run Manually
Run Automatically
Set Data flow notifications
Columns and Rows in Datasets
Column Types in Datasets
Denormalized Data
Dataset Security
Understanding Data recipes
Scheduling Recipes
Exporting data from Einstein
Handle Numeric Values
Handle Date Values
Handle Text Values
Handle Missing Values
Dataset Capacity and Limits
Connect and Sync Your Data to Einstein Analytics
Design Datasets from Synced Data and Other Datasets with Recipes and Dataflows
Run Data Sync, Recipes, and Dataflows to Create and Refresh Datasets
Cloud Computing Overview
Introduction to Salesforce CRM
Salesforce Applications
Salesforce Certifications
Organization Setup
Salesforce.com Overview
What is Salesforce CRM
Salesforce Sandboxes
Create your first Salesforce Dev Account
Salesforce Certifications
Career as a Salesforce Developer
we train you to get hired.
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You will get certificate after
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You will get certificate after
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Step 1: Complete this training program. Step 2: Visit the Salesforce official website and register for the Salesforce Certification exam. Step 3: Pass the exam to earn your Salesforce certification.
The Salesforce Certification Training typically spans a duration of approximately 40 to 45 days.
Yes, our team consists of certified professionals with extensive experience in the field.
The training mode is flexible; you can choose between online Salesforce classes or offline batches.
Yes, you can register for a demo class to assess the expertise and teaching standards upheld at Croma Campus.
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