Course Duration
Training Certificate is Govern By 12 Global Associations.
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Master the ITIL framework. Join and learn how to use the framework under an ITIL expert.
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18 Hrs.
Duration
Online/Offline
Format
LMS
Life Time Access
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CURRICULUM & PROJECTS
ITILv4 Foundation Training Program
- Course Introduction
- Service Management: Key Concepts
- The Guiding Principles
- The Four Dimensions of Service Management
- Service Value System
- Continual Improvement
- Overview of ITIL Practices
- Placement Guide
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- Let’s Get to Know Each Other
- Course Overview
- Course Learning Objectives
- Course Structure
- Course Agenda
- Introduction to IT Service Management in the Modern World
- Introduction to ITIL 4
- Case Study: Axle Car Hire
- Case Study: The CIOs Vision for Axle
- Exam Details
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- Value and Value Co-Creation
- Value: Service, Products, and Resources
- Service Relationships
- Value: Outcomes, Costs, and Risks
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- The Seven Guiding Principles
- Applying the Guiding Principles
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- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors and Pestle Model
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- Overview of Service Value System
- Overview of the Service Value Chain
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- Introduction to Continual Improvement
- The Continual Improvement Model
- Relationship between Continual Improvement and Guiding Principles
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- Purpose of ITIL Practices
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- The Continual Improvement Practice
- The Change Control Practice
- The Incident Management Practice
- The Problem Management Practice
- The Service Request Management Practice
- The Service Desk Practice
- The Service Level Management Practice
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- Tips to clear an Interview
- Common Interview questions and answers
- ITIL4 Interview Questions and Answers
- Resume Building Guide
- Career roadmap and certifications
- Attempt for ITIL4 Global Certification Exam, if any
- Start applying for Jobs
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Course Offered By
Croma Campus
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Course Duration
18 Hrs.
Flexible Batches For You
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11-Oct-2025*
- Weekend
- SAT - SUN
- Mor | Aft | Eve - Slot
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13-Oct-2025*
- Weekday
- MON - FRI
- Mor | Aft | Eve - Slot
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08-Oct-2025*
- Weekday
- MON - FRI
- Mor | Aft | Eve - Slot
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11-Oct-2025*
- Weekend
- SAT - SUN
- Mor | Aft | Eve - Slot
![flexible-white-icon]()
13-Oct-2025*
- Weekday
- MON - FRI
- Mor | Aft | Eve - Slot
![flexible-white-icon]()
08-Oct-2025*
- Weekday
- MON - FRI
- Mor | Aft | Eve - Slot
Course Price :
For Indian
35,000
31,500
10 % OFF, Save
3500
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Expires in: 00D:00H:00M:00S Get exclusive
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upon completion
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Training Certificate is Govern By 12 Global Associations.
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Training Certificate is Powered by “Wipro DICE ID”
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Empowering Learning Through Real Experiences and Innovation
Mock Interviews
Prepare & Practice for real-life job interviews by joining the Mock Interviews drive at Croma Campus and learn to perform with confidence with our expert team.Not sure of Interview environments? Don’t worry, our team will familiarize you and help you in giving your best shot even under heavy pressures.Our Mock Interviews are conducted by trailblazing industry-experts having years of experience and they will surely help you to improve your chances of getting hired in real.
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Phone (For Voice Call):
+91-971 152 6942WhatsApp (For Call & Chat):
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FAQ's
This course will take you 6-7 weeks to fully get into its functionalities.
Overall, there are 5 different levels of designations, and they are- ITIL Foundation, ITIL Specialist, ITIL Strategist, ITIL Leader, and ITIL Master
Yes, this certification holds a lot of importance in both corporate, and IT fields. If your interest lies in this, then you should surely look up to its professional training.
There are 40 multiple-choice questions, and whereas its time is concerned, then you will get 60 minutes to complete it.
You need to score at least 65% in the examination.
We provide both offline, and online training, you can opt for either as per your concern.
Career Assistance
- - Build an Impressive Resume
- - Get Tips from Trainer to Clear Interviews
- - Attend Mock-Up Interviews with Experts
- - Get Interviews & Get Hired
FOR QUERIES, FEEDBACK OR ASSISTANCE
Contact Croma Campus Learner Support
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+91-971 152 6942FOR WHATSAPP SUPPORT
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