What does the ServiceNow ITSM Admin+Developer Training cover?

The training covers IT service management processes, administration, workflows, scripting, custom application development, and platform configuration.

Do I need prior experience to join this training

No prior experience is required; basic IT knowledge is helpful but the course starts from fundamentals.

What job roles can I apply for after completing this training

You can apply for roles like ServiceNow Administrator, ServiceNow Developer, ITSM Consultant, and ServiceNow Support Analyst.

Is there hands-on practice included in the training?

Yes, the training includes practical labs, real-time scenarios, and hands-on projects to build practical skills.

Home /ServiceNow/ ServiceNow ITSM (Admin+Developer) Training Program

ServiceNow ITSM (Admin+Developer) Training Program

4.75 out of 5 based on 4558 votes

4.2/5

4.8/5

4.6/5

4.3/5

4.5/5

Course Duration

40 Hrs.

Live Project

2 Project

Certification Pass

Guaranteed

Training Format

Live Online /Self-Paced/Classroom

Watch Live Classes

GUIDE ME

Speciality

200+

Professionals Trained

Batches every month

20+

Countries & Counting

100+

Corporate Served

CURRICULUM REAL STORIES PROJECTS COURSE FEE SELF-ASSESSMENT ACTIVITIES PLACEMENTS practice tests ENROLL NOW

CURRICULUM & PROJECTS

ServiceNow ITSM (Admin+Developer) Training Program

What is ServiceNow

Why and Who can use Service Now

Concept of Cloud Computing in Service Now

Introduction to ITIL foundation

Navigation and Users

Helpful Portals, Releases

Get full course syllabus in your inbox

ServiceNow Overview

Lists and Filters

Forms and Templates

Branding

Get full course syllabus in your inbox

Task Management

Notifications

Reporting

Get full course syllabus in your inbox

Data Schema

Application/Access Control

CMDB

Import Sets

Get full course syllabus in your inbox

Knowledge Management

Service Catalog

Flow Designer

Get full course syllabus in your inbox

Scripting

Migration and Integration

Development

Get full course syllabus in your inbox

Types of ServiceNow Reports

Native UI Reports

Performance Analytics Reports

HTML Reports

PPM Resource Reports

Homepages and Dashboards

Creating Reports

Earn Credentials and Start applying for Jobs

Get full course syllabus in your inbox

About Dashboards

Creating Dashboards

Dashboards Widgets

Dashboards Tabs

Dashboard Creation with Example

Get full course syllabus in your inbox

Creating Application, Module

Creating Table

Personalizing form and Table Layout

Creating Section

View

Dictionary Entries

Dictionary Overrides

Reference Qualifiers

Related Lists

Get full course syllabus in your inbox

Creating an Update Set

Merge Update Set

Retrieve Update set in another Instance

Get full course syllabus in your inbox

Overview

Getting started with flows

Architecture Overview

Flows

Action Designer

Transform Functions

Domain Separation and Flow Designer

User Access to Flow Designer

Spokes

Change a flow or action's default title

Get full course syllabus in your inbox

Use of service catalog, back end execution

Creating catalog item, record producer, order guide

Create RITM and catalog task

Attaching workflow to catalog items

User Criteria

UI Policy and Catalog Client Script

Get full course syllabus in your inbox

Data sources,

XML import

Transform maps,

Scheduled data import

Import sets

Transform scripts

Data load automation

Get full course syllabus in your inbox

Creating groups

Users and Departments

Concept of delegation

Customizing user profile

Roles & group membership

Fetch detail of logged in user

Get full course syllabus in your inbox

Defining a Template

Define notification

Email logs

Introduction to SMTP and POP mail servers

Trigger email on event

Get full course syllabus in your inbox

SLA Definitions

SLA Properties

Attach SLA to tasks

Create schedule and child schedule

Get full course syllabus in your inbox

Introduction to scheduled jobs

Scheduled Job log

Scheduled reports

Get full course syllabus in your inbox

Create Read, Write and Create ACL on table and field level

Debug ACLS

Write ACL Scripts

Concept of privileged system admin

CRUD operations

ACL execution flow

Get full course syllabus in your inbox

Service Portal Pages

Create and edit a page using the Service Portal Designer

Assign a homepage to a portal

Assign a default error page

Add SEO information to Service Portal pages

Page navigation by URL

Redirect a reference to a page ID

Activate the Knowledge Article View page on upgrade

Include font icons on a page

Standard ticket page

Get full course syllabus in your inbox

Introduction to web services

SOAP Messages

Rest Message

Inbound Web Services

JSON Parsing

Get full course syllabus in your inbox

Personalize users

Debugging Business Rule

Debugging ACL

Background Scripts

Get full course syllabus in your inbox

Introduction to Scripting Objectives

Introduction to ServiceNow Scripting

ServiceNow APIs

ServiceNow Script Editor

Introduction to ServiceNow Scripting Modules

Client-side Scripting

Server-side Scripting

Data Policies

Get full course syllabus in your inbox

Tips to clear an Interview

Common Interview questions and answers

ServiceNow Development Interview Questions and Answers

Resume Building Guide

Attempt for the related Global Certification Exam

Earn Credentials and Start applying for Jobs

Get full course syllabus in your inbox

+ More Lessons

Course Design By

Nasscom & Wipro

Course Offered By

Croma Campus

Real

Stories

success

inspiration

Abhishek

career upgrad

Upasana Singh

career upgrad

Shashank

career upgrad

Abhishek Rawat

career upgrad

Course Duration

40 Hrs.

Know More...

Weekday1 Hr/Day

Weekend2 Hr/Day

Training ModeClassroom/Online

Flexible Batches For You

12-Jul-2025*
Weekend
SAT - SUN
Mor | Aft | Eve - Slot

14-Jul-2025*
Weekday
MON - FRI
Mor | Aft | Eve - Slot

16-Jul-2025*
Weekday
MON - FRI
Mor | Aft | Eve - Slot

12-Jul-2025*
Weekend

SAT - SUN

Mor | Aft | Eve - Slot

14-Jul-2025*
Weekday

MON - FRI

Mor | Aft | Eve - Slot

16-Jul-2025*
Weekday

MON - FRI

Mor | Aft | Eve - Slot

Course Price :

For Indian

39,333 35,400 10 % OFF, Save 3933

Expires in: 00D:00H:00M:00S

Program fees are indicative only* Know more

SELF ASSESSMENT

Learn, Grow & Test your skill with Online Assessment Exam to
achieve your Certification Goals

Get exclusive
access to career resources
upon completion

Mock Session

You will get certificate after
completion of program

LMS Learning

You will get certificate after
completion of program

Career Support

You will get certificate after
completion of program

Showcase your Course Completion Certificate to Recruiters

Training Certificate is Govern By 12 Global Associations.
Training Certificate is Powered by “Wipro DICE ID”
Training Certificate is Powered by "Verifiable Skill Credentials"

in Collaboration with

Not Just Studying

Name: ServiceNow ITSM (Admin+Developer) Training Program
Item: ServiceNow ITSM (Admin+Developer) Training Program
Rating: 4.75

We’re Doing Much More!

Empowering Learning Through Real Experiences and Innovation

Career Transition

Career Gap

Placement Activities

Placement Drives

Latest Hiring

Whats App Reviews

Mock Interviews

Prepare & Practice for real-life job interviews by joining the Mock Interviews drive at Croma Campus and learn to perform with confidence with our expert team.Not sure of Interview environments? Don’t worry, our team will familiarize you and help you in giving your best shot even under heavy pressures.Our Mock Interviews are conducted by trailblazing industry-experts having years of experience and they will surely help you to improve your chances of getting hired in real.

How Croma Campus Mock Interview Works?