ServiceNow ITSM (Admin+Developer) Training Program

Scripting

Migration and Integration

Development

Types of ServiceNow Reports

• Native UI Reports

• Performance Analytics Reports

• HTML Reports

PPM Resource Reports

Homepages and Dashboards

Creating Reports

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About Dashboards

Creating Dashboards

Dashboards Widgets

Dashboards Tabs

Dashboard Creation with Example

Creating Application, Module

Creating Table

Personalizing form and Table Layout

Creating Section

View

Dictionary Entries

Dictionary Overrides

Reference Qualifiers

Related Lists

Creating an Update Set

Merge Update Set

Retrieve Update set in another Instance

Overview

Getting started with flows

Architecture Overview

Flows

Action Designer

Transform Functions

Domain Separation and Flow Designer

User Access to Flow Designer

Spokes

Change a flow or action's default title

Use of service catalog, back end execution

Creating catalog item, record producer, order guide

Create RITM and catalog task

Attaching workflow to catalog items

User Criteria

UI Policy and Catalog Client Script

Data sources,

XML import

Transform maps,

Scheduled data import

Import sets

Transform scripts

Data load automation

Creating groups

Users and Departments

Concept of delegation

Customizing user profile

Roles & group membership

Fetch detail of logged in user

Defining a Template

Define notification

Email logs

Introduction to SMTP and POP mail servers

Trigger email on event

SLA Definitions

SLA Properties

Attach SLA to tasks

Create schedule and child schedule

Introduction to scheduled jobs

Scheduled Job log

Scheduled reports

Create Read, Write and Create ACL on table and field level

Debug ACLS

Write ACL Scripts

Concept of privileged system admin

CRUD operations

ACL execution flow

Service Portal Pages

Create and edit a page using the Service Portal Designer

Assign a homepage to a portal

Assign a default error page

Add SEO information to Service Portal pages

Page navigation by URL

Redirect a reference to a page ID

Activate the Knowledge Article View page on upgrade

Include font icons on a page

Standard ticket page

Introduction to web services

SOAP Messages

Rest Message

Inbound Web Services

JSON Parsing

Personalize users

Debugging Business Rule

Debugging ACL

Background Scripts

Introduction to Scripting Objectives

Introduction to ServiceNow Scripting

ServiceNow APIs

ServiceNow Script Editor

Introduction to ServiceNow Scripting Modules

Client-side Scripting

Server-side Scripting

Data Policies

Tips to clear an Interview

Common Interview questions and answers

ServiceNow Development Interview Questions and Answers

Resume Building Guide

Attempt for the related Global Certification Exam

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