What is a Salesforce Administrator?

A Salesforce Administrator manages users, data, and security within the Salesforce platform.

Do I need a technical background for this course?

No, the course is beginner-friendly and doesn’t require prior coding knowledge.

What key skills will I learn?

User management, data modeling, security, workflows, reports, and dashboards.

Is this course aligned with Salesforce certification?

Yes, it prepares you for the Salesforce Certified Administrator (ADM 201) exam.

How long is the training program?

Typically 6–8 weeks, depending on batch and schedule.

Are there any hands-on projects?

Yes, practical exercises and real-time case studies are included.

What are the career opportunities after this course?

Salesforce Admin, CRM Analyst, and Support Specialist roles.

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Become an expert in customizing and configuring Salesforce. Enroll yourself today to learn Salesforce administrator.

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Course Duration

30 Hrs.

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Training Format

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Salesforce is one of the most renowned CRM software in the market. CRM software enables a firm to build and maintain strong relationships with its existing customers, prospects, and clients. Furthermore, the software enables a firm to store their customer details, track leads, gain access to useful insights, automate business flows, etc.
Things you will learn in Salesforce Administrator Training:

Salesforce Terminology

How does the CRM software work

Creating and managing users

What are the various security features of Salesforce

Creating and customizing tabs

How does Salesforce organize the data

Salesforce Cloud

Service Cloud, etc.

Prerequisites of Salesforce Admin Training
There are no minimum prerequisites for joining this Salesforce Administrator Course. However, it would be an advantage if you have basic knowledge about Salesforce and its various functions/features which are available for use by an end-user.
This Salesforce Administrator Certification is for:

Newbies who don’t have in-depth knowledge about Salesforce.

Salesforce users that have basic knowledge of CRM software and its various functions and features.

Aspiring Salesforce Administrators.

IT managers.

This Salesforce Admin Course will help you become proficient in working with the core administration features of the software. Moreover, by taking up the Salesforce Admin Certification, you will learn to set up, configure and manage Salesforce and work with its various functions/features which are available for use by an end-user.

Help students understand Salesforce terminology.

Teach students how to configure the user interface of Salesforce.

Make students comfortable in configuring and working with various functions of Salesforce.

Help students understand the different security features available for end-users of Salesforce.

Make students comfortable in implementing automation using Salesforce.

Help Students become proficient in customizing features of the CRM solution.

Help students become proficient in creating and managing users on Salesforce.

Make students comfortable in working with Salesforce Cloud.

Teach students how to use Service Cloud without any difficulty.

Our Trainers Will Help You understand Salesforce Administrator Training in-depth.

In this Salesforce Administrator Course, the trainers will help you with the following parameters.

Understand how to set up, configure and manage Salesforce.

Become familiar with various functions/features of Salesforce which are available for use by an end-user.

Learn how to optimize the CRM solution.

Our Salesforce Administrator Certification will also help you learn how to configure the UI of the CRM solution.

Become an expert in creating and customizing tabs.

Understand the functioning of Salesforce Cloud.

In fact, you will also learn how to work with Service Cloud.

Understand the roles and responsibilities of a Salesforce Administrator.

Become a competent Salesforce Administrator.

There is a huge demand for Salesforce Admin Training in the market, majorly because of its bright scope. This is mainly because of the benefits that a Salesforce Administrator provides to an organization.

As per Indeed and other leading job portals, an expert Salesforce Administrator can earn a hefty amount of money for his services.

On average a fresher Salesforce Administrator can earn around 5,00,000- 6,00,000 per year while working.

Whereas an experienced Salesforce administrator can earn around 11,00,000- 12,00,000 per year for his services.

In short, by obtaining Salesforce Admin Course, you will earn handsome remuneration by working as Salesforce Administrator in an organization.

As a Salesforce Administrator, you will get lots of career opportunities for progression as compared to other professionals working in an organization. Here are some of the career options that you will get once you complete your Salesforce Administrator Training:

Work as a Salesforce Administrator.

Train for any other role in Salesforce like Developer, Marketing Cloud specialist, Architect, etc.

Enhance your skills and become a Senior Salesforce Administrator.

Actively contribute to the Salesforce community.

Become a Salesforce trainer and train other aspiring Salesforce Administrators.

A lot of career opportunities for progression are available for Salesforce Administrators. Thus, if you wish to have an exciting career full of lots of growth opportunities then you should definitely join the Salesforce Administrator Course program to become a competent Salesforce Admin.

Salesforce CRM is a very robust and popular CRM solution that empowers a company to build and maintain strong relationships with its existing customers, prospects, and clients. Besides this CRM solution empowers a firm to automate its business flow, track leads, gain access to powerful insights, etc. Amazing, right.
Here are some of the key reasons behind the popularity of the Salesforce Admin Course:

The company focuses on innovation and constantly improving the existing features of its CRM solution.

It is in fact, highly scalable and is perfect for any type of business whether it is big or small.

Salesforce has a very active online community that provides constant support to other Salesforce users.

The company has put a lot of effort and hard work into making its CRM solution very easy, customizable, and scalable.

Salesforce Admins are proficient in working with different Salesforce products and their functions and features that are available for use for end-users. Companies employ them for administering their Salesforce systems, training their staff about different Salesforce products, managing their sales databases, etc. But the responsibilities of a Salesforce Admin may vary from company to company. Moreover, by enrolling in the Salesforce Admin Certification, you will understand every role in a much better way.
Here are some of the major responsibilities of a Salesforce Administrator:

Optimize Salesforce systems/products

Setup, upgrade, and configure Salesforce systems

Manage users, workflows, and groups

Import leads data, contact data, and other useful data into Salesforce systems

Manage Sales Cloud

Build custom reports/dashboards on Salesforce systems

Perform database maintenance tasks

Salesforce is a globally famous and renowned CRM solution that has a customer base of around 1,50,000 customers and this number is rapidly increasing with each passing year. This is due to the benefits that Salesforce CRM provides to an organization. In fact, you need to have a legit Salesforce Administrator Training accreditation to get into renowned companies.
Thus, many organizations are constantly searching for professionals that can help them utilize the power of this robust CRM solution.
Here are some of the top organizations hiring for Salesforce Admin jobs:

Cognizant technology solutions

Tata Consultancy Services

Accenture

Tech Mahindra

Wipro

Amazon

Infosys

Google

IBM, etc.

Once you complete the Salesforce Admin Training you will get a globally recognized certification for validating your skills. Moreover, you will be prepared to clear the Salesforce Admin Course exam very easily. Besides this, you will receive 100% placement support from our dedicated placement team.
Advantages of getting Salesforce Admin Certification:

Globally recognized certificate

Huge remuneration

Increased worth in the job market

Help you demonstrate your competence in working with Salesforce CRM.

Why Should You learn Salesforce Admin Training ?

Around 1,50,000 customers are using Salesforce Products.

Lots of job opportunities in Salesforce Platform around the globe.

There is a shortage of competent Salesforce Administrators in the market.

On average, a Salesforce Admin can earn around approx ₹6,00,000/year.

An experienced Salesforce Administrator can earn around $80600/year globally.

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CURRICULUM & PROJECTS

Salesforce Administrator Training Program

Cloud Computing Overview

Introduction to Cloud Computing

Introduction to IAAS, PAAS, SAAS

Deployment Models

Introduction to CRM

How can CRM help

Evolution of CRM

Advantages of CRM

A view of available of CRM Products

Introduction to Salesforce CRM

What is Salesforce.com

Salesforce CRM Overview

Why Salesforce

Understanding Salesforce Architecture

Services Provided by Salesforce

Salesforce Vs Other Cloud

Market Demand for Salesforce CRM.

Job Market and growth in CMR industry.

Salesforce Editions, Licenses and Pricing

Salesforce Sandboxes (Dev, QA, Full, Prod.)

Creating First SFDC Dev Account

Salesforce.com CRM Editions

Salesforce.com Navigation Overview

Creating Salesforce Developer Account

Salesforce Applications

Sales Cloud, Service Cloud, Custom Cloud

Rapid application Development, Cost Reduction & Quality Products

Salesforce Certifications

Certified Administration (201)

Certified Advanced Administration (211)

Salesforce certified platform developer 1 (PD1: 401)

Salesforce certified platform developer 2 (PD2: 501)

Organization Setup

Salesforce Quick Navigation Walk Through

Popular Std. Objects and their purpose

Set up Menu Intro (Various OOB and Dev Options

Popular in different other objects

Organization profile, Currency etc.

Salesforce User Interface Overview

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Objects in Salesforce

Types of objects available in salesforce

Standard Objects

Custom Objects

Use of Standard Objects and Custom Objects in Salesforce

Difference between standard and custom object

Limitations of Standard Objects

Tabs in Salesforce

Introduction to tab

Assigning tab to object

Types of Tab - Custom Object Tabs, Visualforce, Web tab, Lightning Page tabs

Intro on various Data Types/Fields

Various data type fields creation

Standard Data types

Read only Data types

Relational Data types

Roll-Up Summary Fields and its features.

Limitations of Roll-up Summary Fields

Required, External Id, Default Value and Unique fields

Object Relationships

Introduction to Relationships

Need of Relationships in salesforce

Brief on Types of relationship

Master-Details, Lookup, Self-relationship, External lookup relationship, Indirect lookup relationship, Many-to-many relationships (Junction object), Hierarchical relationship

Deep in to Junction object

Use of Junction object.

Difference between master-detail and lookup relationship How to convert lookup to master details and vice Versa.

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Defining Workflows

Workflow Rules

Types of evaluation criteria in Workflow rules

Introduction to Approval Process

Understanding Approval steps, Approval actions, Rejection actions

Introduction to process builder and its action

What is the difference between workflow and process builder

Workflow Actions

Email Alert

Task Create

Field Update

Outbound Message

Difference between Evaluation Criteria and Rule Criteria

Workflow Vs Trigger

Email Templates Overview

Email Templates for Email Notifications

Sending Email Templates

Sending Single emails

Sending Mass emails.

Types of Templates

HTML (Using Letter Head)

Custom HTML (without using letter head)

Visual force Email Templates

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Understanding of formula fields

Purpose of formula field

Types of formula field in salesforce

Text/Logic/Math/Date functions & Other popular functions

Introduction to cross object formula

What is the need for object formula

Introduction to validation rule, Need, and Various popular functions

What is the difference between the formula field and Rollup summary in Salesforce

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Page Layouts

Defining Page layouts

Field order changes

Adding custom buttons and links

Defining required and read only fields

Adding related list

Adding Sections in Detail page

Record Types

To create and maintain record types for your organization.

Display different page layouts and picklist values based on record types.

Uses of Record Types

Field Dependencies

Controlling field/Dependent field

Making dependent pick list fields

Limitations

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Introduction to User Management, User Object

Different types of user licenses available - Salesforce, Salesforce Platform

Roles and Profiles

Creating Users

Permission Sets

Profile Vs Permissions Sets

Password Policy

IP Address security

OWD -Public Read/Write, Public Read, private only

Manage record access with the role hierarchy

Sharing record-Manual and owner based

Manage field-level security

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Introduction to Data migration

Overview to Data loader and its installation process Data Loader Action-Insert, Update, Delete, hard delete

Configure the Data Loader via command line

Attachment upload with Data loader

Data Loader Vs Other Third Party ETL Tools

Introduction to salesforce import wizard

Mass Transfer Records and Delete of Records

Difference between Data loader and import wizard

Mass Transfer Records and Delete of Records

Back up data with a weekly export

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Introduction to Data Visualization-Reports and Dashboard

Introducing Reports and Custom Reports

Types of report-Tabular, summary, Matrix, and joint report

Understanding the formula field and bucket field.

Add a chart and a few other features like highlighting

Understanding -Reporting Snapshots, Report types

Overview to the dashboard and its types

What is a dynamic dashboard

Adding Dashboard Snapshots to Home Page

Understanding Sharing & Security of Reports-Dashboards

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What is AppExchange

Installation of an App

Uninstall an App

Create a custom app

Service Cloud Console

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Create flows

Screen Flows

Scheduled Trigger Flows

Auto Launched Flows

Record Triggered Flows

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Create Chatter Group

Adding User to Chatter Group

Post Message to Chatter

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+ More Lessons

Course Design By

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Course Offered By

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Course Duration

30 Hrs.

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