Who is my instructor?

Top-notch professionals in that field who understands how to convey things in technical as well as subject matter experts.

What are the payment options?

We accept different modes of payments, including American Express, Debit Card / Credit Card, PayPal, Master Card, etc.

Anyone willing to attain in-depth knowledge can join our ServiceNow training program.

Who are the instructors?

Our highly qualified ServiceNow instructors are industry experts with a decade of experience.

What certificates will I receive on the completion of this ServiceNow training?

Upon successful completion of this course, you will be awarded a professional certification that’s accepted worldwide.

Who is my instructor?

Top-notch professionals in that field who understands how to convey things in technical as well as subject matter experts.

What are the payment options?

We accept different modes of payments, including American Express, Debit Card / Credit Card, PayPal, Master Card, etc.

Anyone willing to attain in-depth knowledge can join our ServiceNow training program.

Who are the instructors?

Our highly qualified ServiceNow instructors are industry experts with a decade of experience.

What certificates will I receive on the completion of this ServiceNow training?

Upon successful completion of this course, you will be awarded a professional certification that’s accepted worldwide.

ServiceNow Admin Certification Training

Name: ServiceNow Admin Training Program
Item: ServiceNow Admin Training Program
Rating: 4.80

Home /ServiceNow/ServiceNow Admin Training Program

Learn to administer ServiceNow. Join now to learn from a ServiceNow administrator.

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CURRICULUM REAL STORIES PROJECTS COURSE FEE SELF-ASSESSMENT CERTIFICATION ACTIVITIES PLACEMENTS practice tests ENROLL NOW

CURRICULUM & PROJECTS

ServiceNow Admin Training Program

Introduction To ServiceNow Platform And Its Core Capabilities

Understanding Real-World Use Cases And Business Applications

Exploring Why ServiceNow Is In High Demand Across Industries

Overview Of Major Competitors And Positioning In The Market

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Introduction To ITIL Principles And Best Practices

Importance Of ITIL In IT Service Delivery And Operations

Mapping ITIL Processes With ServiceNow Modules

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Overview Of Cloud Computing And Service Models

Understanding ServiceNows SaaS-Based Architecture

Key Differences Between SaaS And PaaS With Examples

Benefits Of Cloud Adoption For Organization

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Understanding Different Types Of ServiceNow Instances (Dev, Test, Prod)

Overview Of ServiceNow Release Versions And Naming Conventions

Step-By-Step Process To Create And Access A Developer Instance

Best Practices For Instance Management

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Incident Management: Handling And Resolving Service Disruptions Efficiently

Understanding incidents and their impact on business operations

Detailed walkthrough of incident lifecycle stages

Working with incident forms, fields, and prioritization

Configuring and using data lookup rules for automation

Problem Management: Root Cause Analysis And Long-Term Fixes

Differentiating between incidents and problems

Understanding problem lifecycle and workflows

Techniques for root cause analysis (RCA)

Managing known errors and knowledge integration

Change Management: Planning, Approving, And Implementing Changes Safely

Understanding change management objectives and scope

Detailed change lifecycle from request to closure

Types of changes: standard, normal, and emergency

Creating and managing standard change templates

Service Request Management: Streamlining User Requests And Services

Understanding service requests vs incidents

Benefits of structured request management

Handling user requests efficiently within organizations

Service Catalog Management: Designing User-Friendly Request Portals

Creating and managing catalog items for services

Understanding record producers and their use cases

Designing order guides for bundled requests

Introduction to workflows and Flow Designer automation

Understanding request-related tables (REQ, RITM, SCTASK)

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Overview Of Knowledge Management And Its Importance

Creating And Organizing Knowledge Bases

Writing, Publishing, And Maintaining Knowledge Articles

Understanding Approval Workflows And Article Lifecycle

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Understanding SLA, OLA, And Underpinning Contracts

Importance Of Service Level Management In Organizations

Configuring SLAs With Conditions And Schedules

Differentiating Response SLA Vs Resolution SLA

Understanding Retroactive SLA Start Functionality

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Understanding Different Types Of Tables And Relationships

Creating And Extending Custom Tables

Introduction To CMDB And Configuration Items (CIs)

Understanding Data Schema And Table Relationships

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Understanding Form Layout And Its Importance In User Interaction

Designing And Customizing Form Views For Different User Roles

Adding, Removing, And Organizing Fields In Forms

Creating Multiple Form Views Based On Requirements

Configuring List Layouts And List Controls

Personalizing List Views With Filters, Columns, And Sorting

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Introduction To Access Control Mechanisms In ServiceNow

Types Of ACLs: Record-Level And Field-Level Security

Writing And Evaluating ACL Rules

Scenarios Where ACLs Are Required For Data Protection

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Overview Of Email Notification System

Creating And Configuring Email Notifications

Understanding Triggers And Event-Based Notifications

Debugging And Troubleshooting Email Issues

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Understanding Different Types Of Reports In ServiceNow

Creating Reports Using Filters And Conditions

Building Interactive Dashboards For Insights

Managing Access Control For Reports And Dashboards

Scheduling Reports For Automated Delivery

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Importing Data Into ServiceNow Using Excel Files

Understanding Import Sets And Transform Maps

Exporting Data From ServiceNow To External Formats

Best Practices For Data Migration

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Understanding Application Navigator Structure

Creating Custom Application Menus

Designing And Configuring Modules For Navigation

Improving User Experience With Structured Menus

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Overview Of Scripting Types (Client Scripts, Business Rules, Script Includes)

Basics Of JavaScript In ServiceNow Development

Understanding When And Why Scripting Is Required

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Creating And Managing User Records

Understanding Group Structure And Assignments

Overview Of Roles And Role Hierarchy

Assigning Roles To Users And Groups Effectively

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+ More Lessons

Course Design By

Nasscom & Wipro

Course Offered By

Croma Campus

Real

Stories

success

inspiration

Vinit Singh

career upgrade

Rajveer

career upgrade

Sachin Pal

career upgrade

Omendery

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Course Duration

20 Hrs.

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Flexible Batches For You

18-Apr-2026*
Weekend
SAT - SUN
Mor | Aft | Eve - Slot

20-Apr-2026*
Weekday
MON - FRI
Mor | Aft | Eve - Slot

22-Apr-2026*
Weekday
MON - FRI
Mor | Aft | Eve - Slot

18-Apr-2026*
Weekend

SAT - SUN

Mor | Aft | Eve - Slot

20-Apr-2026*
Weekday

MON - FRI

Mor | Aft | Eve - Slot

22-Apr-2026*
Weekday

MON - FRI

Mor | Aft | Eve - Slot

Course Price :

For Indian

20,000 18,000 10 % OFF, Save 2000

Expires in: 00D:00H:00M:00S

Program fees are indicative only* Know more

SELF ASSESSMENT

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achieve your Certification Goals

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upon completion

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completion of program

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Training Certificate is Govern By 12 Global Associations.
Training Certificate is Powered by “Wipro DICE ID”
Training Certificate is Powered by "Verifiable Skill Credentials"

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