Become an expert in customizing and configuring Salesforce. Enroll yourself today to learn Salesforce administrator.

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Course Duration

30 Hrs.

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2 Project

Certification Pass


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Live Online /Self-Paced/Classroom

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  • Salesforce stands as one of the most well-known CRM software solutions available today. With CRM software, businesses can establish and nurture robust connections with their current customers, potential clients, and partners. Additionally, this software empowers organizations to securely store customer information, monitor leads, access valuable insights, and automate business processes, among other capabilities.
  • Skills you will learn:
    • Key Salesforce Terminology

      Understanding the Mechanisms of CRM Software

      User Creation and Management

      Exploring Salesforce's Security Features

      Customizing and Managing Tabs

      Data Organization in Salesforce

      Salesforce Cloud Offerings, including Service Cloud, and more.

  • What are the prerequisites:
  • While there are no strict prerequisites for enrolling in this Salesforce System Administrator Certification in Bangalore, having a foundational understanding of Salesforce and its functionalities is advantageous. This certification program is designed for:
    • Novices seeking to acquire a deeper understanding of Salesforce.

      Salesforce users with a basic grasp of CRM software and its features.

      Individuals aspiring to become Salesforce Administrators.

      IT managers looking to enhance their Salesforce knowledge and skills.

  • Who can Register:
  • Anyone with an interest in learning Salesforce and its applications can enroll for Salesforce admin training. Here is a list for your reference.
    • Aspiring Salesforce Administrators or Developers

      Sales and Marketing Professionals

      Business Analysts

      IT Professionals

      Recent Graduates

      Anyone looking to enhance their Salesforce skills for career growth

  • Salesforce training programs are often designed to accommodate learners with varying levels of experience, from beginners to those with some prior knowledge.

Salesforce System Administrator Certification Training in Bangalore


  • Enroll in our Salesforce Admin Course to master the core administration features of the software. By pursuing the Administrator Certification in Salesforce, you'll gain the expertise to set up, configure, and manage Salesforce, and proficiently utilize its diverse functions and features available to end-users.
  • Our program is designed to:
    • Foster a deep understanding of Salesforce terminology.

      Teach you how to tailor the user interface of Salesforce to your needs.

      Enable you to confidently configure and work with various Salesforce functions.

      Familiarize yourself with the array of security features as a Salesforce end-user.

      Empower you to implement automation using Salesforce.

      Develop your proficiency in customizing CRM solution features.

      Equip you with the skills to create and manage Salesforce users effectively.

      Make you comfortable with Salesforce Cloud applications.

      Provide expert guidance on working with Service Cloud seamlessly.

  • Our experienced trainers will guide you through Salesforce Administrator Training, covering:
    • Setting up, configuring, and managing Salesforce.

      Exploring various functions and features of Salesforce available to end-users.

      Optimizing the CRM solution.

      Configuring the CRM solution's user interface.

      Becoming an expert in creating and customizing tabs.

      Understanding the operations of Salesforce Cloud.

      Mastering the use of Service Cloud.

      Comprehending the roles and responsibilities of a Salesforce Administrator.

      Achieving competency as a Salesforce Administrator.

  • Salesforce Admin Training is in high demand in the job market, primarily due to its promising career prospects. This is mainly attributed to the valuable contributions a Salesforce Administrator makes to an organization.
    • According to leading job platforms such as Indeed, an adept Salesforce Administrator can command a substantial income for their expertise.

      On average, an entry-level Salesforce Administrator can expect to earn approximately 5,00,000 to 6,00,000 per year while gaining experience.

      Meanwhile, an experienced Salesforce Administrator can anticipate an annual income in the range of 11,00,000 to 12,00,000 for their services.

  • As a Salesforce Administrator, you'll find numerous career advancement opportunities that surpass those available to many other professionals within an organization. After completing your Salesforce Administrator Training, here are some of the career pathways you can explore:
    • Work as a Salesforce Administrator.

      Elevate your skills and become a Senior Salesforce Administrator.

      Actively engage with and contribute to the broader Salesforce community.

      Transition into various roles within Salesforce, such as Developer, Marketing Cloud specialist, Architect, and more.

      Consider becoming a Salesforce trainer, guiding and mentoring aspiring Salesforce Administrators.

  • The field of Salesforce Administration offers a wealth of potential for career growth and development. If you aspire to embark on an exciting career brimming with opportunities for advancement, joining the Salesforce Administrator Course program is a wise step toward becoming a proficient Salesforce Admin.

  • Salesforce Administrators possess the flexibility to navigate a range of Salesforce products and the functions and features available to end-users. Organizations engage their services to oversee their Salesforce systems and offer training on different Salesforce products, as required.
  • Here are some key responsibilities to check out:
    • Enhance the efficiency of Salesforce systems and products.

      Configure, upgrade, and set up Salesforce systems.

      Manage user accounts, workflows, and groups.

      Import essential data such as leads, contacts, and other pertinent information into Salesforce systems.

      Oversee and maintain Sales Cloud.

      Create customized reports and dashboards within Salesforce systems.

      Execute routine database maintenance tasks.

  • Salesforce at a Glance:
    • Salesforce is a widely recognized CRM solution used by thousands of businesses.

      Its popularity continues to grow each year due to the benefits it offers to organizations.

      Many leading companies require Salesforce System Administrator Certification to start their career in reputed organizations.

  • Top Companies Hiring for Salesforce Admin Roles:
    • Cognizant Technology Solutions

      Tata Consultancy Services


      Tech Mahindra






      ...and more.

  • Once you are done with Administrator Certification Salesforce in Bangalore, you will get a training certificate from the Company and if you complete the certification then you will get a certificate recognized globally. This certificate not only validates your skills but makes you more demanding by leading industries.
  • Furthermore, you'll be well-prepared to pass the Salesforce Admin Course exam with ease. Additionally, our dedicated placement team will provide you with full support for securing job placements.
  • Benefits of attaining Salesforce Admin Certification:
    • A globally recognized certificate

      Attractive compensation

      Enhanced value in the job market

      Validation of your proficiency in Salesforce CRM operations.

Why should you learn Salesforce System Administrator?

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Plenary for Salesforce Administrator Certification Training

Track Week Days Weekends Fast Track
Course Duration 40-45 Days 7 Weekends 8 Days
Hours 1 Hrs. Per Day 2 Hrs. Per Day 6+ Hrs. Per Day
Training Mode Classroom/Online Classroom/Online Classroom/Online
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Salesforce Administrator Certification Training

  • Cloud Computing Overview
    • Introduction to Cloud Computing

      Introduction to IAAS, PAAS, SAAS

      Deployment Models

      Introduction to CRM

      How can CRM help

      Evolution of CRM

      Advantages of CRM

      A view of available of CRM Products

  • Introduction to Salesforce CRM
    • What is

      Salesforce CRM Overview

      Why Salesforce

      Understanding Salesforce Architecture

      Services Provided by Salesforce

      Salesforce Vs Other Cloud

      Market Demand for Salesforce CRM.

      Job Market and growth in CMR industry.

      Salesforce Editions, Licenses and Pricing

      Salesforce Sandboxes (Dev, QA, Full, Prod.)

      Creating First SFDC Dev Account CRM Editions Navigation Overview

      Creating Salesforce Developer Account

  • Salesforce Applications
    • Sales Cloud, Service Cloud, Custom Cloud

      Rapid application Development, Cost Reduction & Quality Products

  • Salesforce Certifications
    • Certified Administration (201)

      Certified Advanced Administration (211)

      Salesforce certified platform developer 1 (PD1: 401)

      Salesforce certified platform developer 2 (PD2: 501)

  • Organization Setup
    • Salesforce Quick Navigation Walk Through

      Popular Std. Objects and their purpose

      Set up Menu Intro (Various OOB and Dev Options

      Popular in different other objects

      Organization profile, Currency etc.

      Salesforce User Interface Overview

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  • Objects in Salesforce
    • Types of objects available in salesforce

      Standard Objects

      Custom Objects

      Use of Standard Objects and Custom Objects in Salesforce

      Difference between standard and custom object

      Limitations of Standard Objects

  • Tabs in Salesforce
    • Introduction to tab

      Assigning tab to object

      Types of Tab - Custom Object Tabs, Visualforce, Web tab, Lightning Page tabs

  • Intro on various Data Types/Fields
    • Various data type fields creation

      Standard Data types

      Read only Data types

      Relational Data types

      Roll-Up Summary Fields and its features.

      Limitations of Roll-up Summary Fields

      Required, External Id, Default Value and Unique fields

  • Object Relationships
    • Introduction to Relationships

      Need of Relationships in salesforce

      Brief on Types of relationship

      Master-Details, Lookup, Self-relationship, External lookup relationship, Indirect lookup relationship, Many-to-many relationships (Junction object), Hierarchical relationship

      Deep in to Junction object

      Use of Junction object.

      Difference between master-detail and lookup relationship How to convert lookup to master details and vice Versa.

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  • Defining Workflows
  • Workflow Rules
  • Types of evaluation criteria in Workflow rules
  • Introduction to Approval Process
  • Understanding Approval steps, Approval actions, Rejection actions
  • Introduction to process builder and its action
  • What is the difference between workflow and process builder
  • Workflow Actions
    • Email Alert

      Task Create

      Field Update

      Outbound Message

  • Difference between Evaluation Criteria and Rule Criteria
  • Workflow Vs Trigger
  • Email Templates Overview
  • Email Templates for Email Notifications
  • Sending Email Templates
    • Sending Single emails

      Sending Mass emails.

  • Types of Templates
    • HTML (Using Letter Head)

      Custom HTML (without using letter head)

      Visual force Email Templates

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  • Understanding of formula fields
  • Purpose of formula field
  • Types of formula field in salesforce
  • Text/Logic/Math/Date functions & Other popular functions
  • Introduction to cross object formula
  • What is the need for object formula
  • Introduction to validation rule, Need, and Various popular functions
  • What is the difference between the formula field and Rollup summary in Salesforce
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  • Page Layouts
    • Defining Page layouts

      Field order changes

      Adding custom buttons and links

      Defining required and read only fields

      Adding related list

      Adding Sections in Detail page

  • Record Types
    • To create and maintain record types for your organization.

      Display different page layouts and picklist values based on record types.

      Uses of Record Types

  • Field Dependencies
    • Controlling field/Dependent field

      Making dependent pick list fields


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  • Introduction to User Management, User Object
  • Different types of user licenses available - Salesforce, Salesforce Platform
  • Roles and Profiles
  • Creating Users
  • Permission Sets
  • Profile Vs Permissions Sets
  • Password Policy
  • IP Address security
  • Login hours & Session settings
  • OWD -Public Read/Write, Public Read, private only
  • Manage record access with the role hierarchy
  • Sharing record-Manual and owner based
  • Manage field-level security
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  • Introduction to Data migration
  • Overview to Data loader and its installation process Data Loader Action-Insert, Update, Delete, hard delete
  • Configure the Data Loader via command line
  • Attachment upload with Data loader
  • Data Loader Vs Other Third Party ETL Tools
  • Introduction to salesforce import wizard
  • Mass Transfer Records and Delete of Records
  • Difference between Data loader and import wizard
  • Mass Transfer Records and Delete of Records
  • Back up data with a weekly export
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  • Introduction to Data Visualization-Reports and Dashboard
  • Introducing Reports and Custom Reports
  • Types of report-Tabular, summary, Matrix, and joint report
  • Understanding the formula field and bucket field.
  • Add a chart and a few other features like highlighting
  • Understanding -Reporting Snapshots, Report types
  • Overview to the dashboard and its types
  • What is a dynamic dashboard
  • Adding Dashboard Snapshots to Home Page
  • Understanding Sharing & Security of Reports-Dashboards
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  • What is AppExchange
  • Installation of an App
  • Uninstall an App
  • Create a custom app
  • Service Cloud Console
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  • Create flows
  • Screen Flows
  • Scheduled Trigger Flows
  • Auto Launched Flows
  • Record Triggered Flows
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  • Create Chatter Group
  • Adding User to Chatter Group
  • Post Message to Chatter
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Validate your skills and knowledge by working on industry-based projects that includes significant real-time use cases.Gain hands-on expertize in Top IT skills and become industry-ready after completing our project works and assessments.Our projects are perfectly aligned with the modules given in the curriculum and they are picked up based on latest industry standards. Add some meaningful project works in your resume, get noticed by top industries and start earning huge salary lumps right away.
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While there are no specific requirements for enrolling in this course, having a foundational understanding of Salesforce and its functionalities can be beneficial.

Upon successful completion of the training at Croma Campus, you will be awarded a Salesforce Administrator training certificate. However, if you aspire to obtain an official Salesforce Certification, you will need to register for the Salesforce Administrator certification exam through the official Salesforce website and pass the exam.

The Salesforce Administrator Certification training typically spans a duration of approximately 40 to 45 days.

Yes, we have hired certified professionals with years of experience in the same field.

It completely depends on you whether you want to avail of online Salesforce Classes or offline batches.

Yes, you may register for a demo class and see the level of expertise and standard of teaching we adept at Croma Campus.

Career Assistancecareer assistance
  • - Build an Impressive Resume
  • - Get Tips from Trainer to Clear Interviews
  • - Attend Mock-Up Interviews with Experts
  • - Get Interviews & Get Hired
Are you satisfied with our Training Curriculum?

If yes, Register today and get impeccable Learning Solutions!


Salesforce Administrator (ADM-201)

The Salesforce Administrator exam has been built for people holding experience with Salesforce and continuously search for ways to help their companies in return more from additional features and capabilities.


Multiple Choice and Multi-Response Questions


Proctored Exam


$200 USD


105 Minutes

No of Questions

60 Questions

Passing Score

65% or above

Training Features


Instructor-led Sessions

The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.

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Real-life Case Studies

Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.



Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.

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Lifetime Access

Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.


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Each certification associated with the program is affiliated with the top universities providing edge to gain epitome in the course.

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