Account and Contact Management Introduction

Activating Social Accounts and Contacts

Account and Contact Ownership and Visibility Considerations

Sharing Rules

Associating a Contact to Multiple Accounts, Contact Roles, and Duplicate Rules

Implementing Account Hierarchy and Its Impact

Data.com for Data Enrichment

Implementing Person Accounts

Opportunity Management Introduction

Implementing Multiple Sales Processes

Sales Stages, Forecasts and Pipeline

Introducing Assets

Price Books and Opportunities

Opportunity Product Line Items

Product Scheduling and Opportunities

Quotes and Opportunities

Contracts

Campaigns and Opportunities

Setting Up Campaign Influence and Adding Influential Campaigns to Opportunities

Collaborative Forecasting

Multiple-Currency Impact on Opportunities

Sales Productivity Introduction

Enabling and Measuring Sales Productivity and Adoption

Email Tools for Salesforce

Enabling and Setting Up a Path on Opportunities

Collaborating in the Sales Process Using Chatter

Salesforce CRM Content and Chatter Files in the Sales Process

Work.com and Sales Productivity

Einstein in Sales Cloud

Mobile Solutions for Sales Productivity

Communities and Site Management Introduction

Implementing Communities

Implementing Ideas for Page Layout

Force.com Sites

Sales Cloud Analytics Introduction

Sales Reports

Report Filters, Sharing Rules, Teams and Visibility

Sales Dashboards

Sales Reporting Snapshots

Integration and Data Management Introduction

Common Sales Cloud Integrations

Sales Cloud Data Migration & Enabling Deferred Sharing

Large Data and Transaction Volumes