Become proficient in Salesforce Service Cloud platform. Join now to learn under a Salesforce Service Cloud specialist.
4.2/5
4.8/5
4.6/5
4.3/5
4.5/5Course Duration
30 Hrs.Live Project
2 ProjectCertification Pass
GuaranteedTraining Format
Live Online /Self-Paced/ClassroomWatch Live Classes
Speciality
300+
Professionals Trained
4+
Batches every month
20+
Countries & Counting
100+
Corporate Served- Have you ever thought of turning into a certified Salesforce Service Cloud Consultant, but didn't really have time to eventually acquire its legit training Well, now you can acquire its training while working as well. You just have to enrol in its professional course via an online medium with Croma Campus. By getting started into its professional course, you will get a fair chance to learn its procedure of designing and deploying solutions that will help you boost customer business processes and requirements via making the best use of Salesforce applications. Approaching us will only uplift your career in numerous ways.
- Here you will grab a totally different learning experience under our highly qualified experts. They will bestow you with detailed information by providing numerous instanced as well.
Here at Croma Campus, you will receive the utmost adequate information concerning your subject.
Moreover, here, we will also try our best to enhance your communication skills.
Our trainers will thoroughly help you to imbibe some latest skills concerning this course also.
SalesForce Service Cloud Consultant Certification Training
- Our Salesforce Service Cloud course comprises of some the newest features and has been specifically designed as per your interest and latest statistics.
Our team of trainers will educate you about the Service Cloud Solution Design, Case Management, Implementation Strategies, and Service Console concerning numerous representations as well.
Moreover, here you will also get the opportunity to imbibe information concerning Integration and Data Management, Centre Analytics, Interaction Channels, and etc.
Our new method of interactive learning will assist you hugely in understanding this subject from different perspectives.
You will be imparted training via offline, and online methods both, and will also get access to LMS (Learning Management System), where you can keep a track of your training, assignment, and class recordings.
Here, you will also get the facility of extra classes as well.
- After enrolling in our course, and imbibing its detailed information, you will genuinely recognize the true worth of this direction. And you will have several jobs offers in hand as well.
Moreover, by graduating from our institution, you will be offered a quite good decent salary structure post completion of the course.
To be precise, you will earn around 9,45,845, which is quite good.
Our trainers will in fact help you in grasping some mandatory skills as well.
You will be explained every subject concerning several representations, and tutorials as well.
You will also be handed a package of study material that will thoroughly guide you to understand its details right from the scratch.
- Well, this course is not like any ordinary course, it's genuinely in demand, and companies especially look for skilled candidates. So, opting for this direction will be beneficial for your career in numerous ways.
Post completion of the course, we will help you prepare for interviews for huge establishments.
In fact, by imbibing its detailed information, you will surely get a chance to get placed in a well-established company.
Acquiring its accreditation in hand will also encourage you to grab one of the highest salary packages in this field.
Furthermore, as a fresher also, you will receive a good pay scale structure.
- There are various reasons to take up this course. One of the significant reasons is its huge demand and growth.
By enrolling in its certification, you will imbibe information concerning enabling your customer service teams to run as efficiently as possible.
Furthermore, you will also be able to work collectively with your team.
Moreover, you will have a proper understanding of current needs and growth as your customer base expands respectively.
By understanding your customer needs intently, you will gradually work towards it which will eventually help you to do better for your company, and clients as well.
Moreover, you will always standout differently from your peers and shine ahead.
- Working as a Salesforce Service Cloud Consultant will indulge you in executing several tasks. So, you should imbibe its gist of skills beforehand. Let's now have a glance at what you might need to perform in the corporate section.
Your foremost duty will be to design and implement effective solutions
Furthermore, you will also need to anticipate and prepare for risks as well
While working on a project, you will have to always meet and manage customer expectations.
Moreover, you will also have to indulge in the troubleshooting process and prioritize your customer queries as well.
By implementing our effective strategies, you will be able to acquire monetary profits for your company as well.
Well, above mentioned process might seem a bit difficult, but our trainers will thoroughly guide you to know it explained information right from the scratch.
- In the present scenario, Salesforce Service Cloud Consultant are hugely in demand, and in this case, opting for this direction will help you to shine in this direction in the long run.
Accenture, TCS, Salesforce are some of the top companies hiring Salesforce Cloud Consultants.
Moreover, there's always a demand for skilled candidates concerning this direction, so in a way, approaching this direction will give you a sense of job security as well.
Post acquiring its detailed information, your market value will eventually increase, and you will end up getting into a good workspace.
In fact, as a freelancer as well, you will have lots of scopes.
Our trainers will guide thoroughly concerning every bit of this subject, so that you can implement it to have effective solutions, so getting in touch with us will be fruitful for your career.
- Establish yourself as a globally certified salesforce specialist after completing this training course.
Our accreditation is widely accepted in the industry, and by grabbing it, your image will reflect differently in front of the interviewer.
Here, you will also acquire information concerning its related certification.
Our trainers will also guide you to enrol in its upper-level certification program as well.
If you have an urge of learning anything new apart from this course, then, here you will get more than 140+ courses. And you can choose the one as per your interest.
Acquiring multiple certifications will only help you to sustain in this field in the long run.
Why should you choose Salesforce Cloud Consultant?
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Plenary for Salesforce Service Cloud Consultant Training
| Track | Week Days | Weekends | Fast Track |
|---|---|---|---|
| Course Duration | 40-45 Days | 7 Weekends | 8 Days |
| Hours | 1 Hrs. Per Day | 2 Hrs. Per Day | 6+ Hrs. Per Day |
| Training Mode | Classroom/Online | Classroom/Online | Classroom/Online |
Course Price at :
Program fees are indicative only* Know more
Program Core Credentials
Trainer Profiles
Industry Experts
Trained Students
10000+
Success Ratio
100%
Corporate Training
For India & Abroad
Job Assistance
100%
BATCH TIMINGS
Salesforce Service Cloud Consultant Training Upcoming Batches
WEEKDAY
12-Jun-2023*
Take class during weekdays and utilize your weekend for practice.
Get regular training by Industry Experts.
Get Proper guidance on certifications.
Register for Best Training Program.
10% OFF
FASTRACK
04-Jul-2023*
Running lack of time? Join Fastrack classes to speed up your career growth.
Materials and guidance on certifications
Register for Best Training Program.
WEEKDAY
14-Jun-2023*
Take class during weekdays and utilize your weekend for practice.
Get regular training by Industry Experts.
Get Proper guidance on certifications.
Register for Best Training Program.
10% OFF
WEEKDAY
06-Jul-2023
Take class during weekdays and utilize your weekend for practice.
Get regular training by Industry Experts.
Get Proper guidance on certifications.
Register for Best Training Program.
10% OFF
WEEKEND
17-Jun-2023
More Suitable for working professionals who cannot join in weekdays
Get Intensive coaching in less time
Get Proper guidance on certifications.
Register for Best Training Program.
10% OFF
WEEKEND
24-Jun-2023*
More Suitable for working professionals who cannot join in weekdays
Get Intensive coaching in less time
Get Proper guidance on certifications.
Register for Best Training Program.
10% OFF
Timings Doesn't Suit You ?
We can set up a batch at your convenient time.
Batch Request
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CURRICULUM & PROJECTS
Salesforce Service Cloud Consultant Training
- The Salesforce Service Cloud Consultant Certification demonstrates that you can implement the Salesforce Lightning Service Console, design service solutions on the Salesforce platform, and can implement Omnichannel, create Macros, and create custom apps to deliver world class service as a Service Cloud consultant.
- In this program you will learn:
Introduction and Getting Started
Industry Knowledge
Implementation Strategies
Service Cloud Solution Design
Knowledge Management
Interaction Channels
Case Management
Contact Center Analytics
Integration and Data Management
Release Readiness and Updates
- Introduction and Getting Started
Getting Started Introduction
Signing Up for A Free Salesforce Account
Logging into Salesforce and Switching Between Lightning and Classic
Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide
Assigning The Service Cloud and Knowledge User Feature Licenses
Introduction and Getting Started Quiz
- Industry Knowledge
Industry Knowledge Introduction
Installing Service and Support Dashboards to Measure Contact Center Metrics
Contact Center Kpis
Contact Center Business Challenges and How Salesforce Helps
Use Cases and Benefits for Different Interaction Channels
Challenges and Considerations for Business Continuity in The Contact Center
Types of Contact Centers and Displaying the Service Console
KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge
Contact Center Components and How They Solve Business Challenges
Practice Activity – Industry Knowledge Trailhead Units
Industry Knowledge Quiz
- Implementation Strategies
Implementation Strategies Introduction
Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields
Contact Center Deployment Strategies
Practice Activity – Implementation Strategies Trailhead Units
Implementation Strategies Quiz
- Service Cloud Solution Design
Service Cloud Solution Design Introduction
Analyzing Customer Requirements for Service Cloud Solution Design
Extending the Service Cloud with Custom Application Development and Third-Party
Key Components for Performance Optimization and Creating a Validation Rule
User Experience Requirements Solved by the Salesforce Lightning Service Console
Salesforce Lightning Service Console Custom List Views and Creating a New User
Service Console Interaction Logs (Salesforce Classic Only)
Service Console Custom Components
Service Console Keyboard Shortcuts
Service Console Macros
Service Console Integration Toolkit and Lightning Console JavaScript API
Adjusting the Service Console Settings
Practice Activity – Service Cloud Solution Design Trailhead Units
Service Cloud Solution Design Quiz
- Knowledge Management
Knowledge Management Introduction
Enabling Salesforce Knowledge and the Knowledge Article Lifecycle
Managing Knowledge Adoption and Maintenance
Creating Knowledge Data Categories Groups and Data Categories
Creating Knowledge Article Record Types and Assigning Page Layouts
Turning on the Knowledge Sidebar in the Service Console
Knowledge Publishing Workflow
Knowledge Data Migration Strategies
Knowledge vs. Solutions
Practice Activity – Knowledge Management Trailhead Units
Knowledge Management Quiz
- Interaction Channels
Interaction Channels Introduction
Understanding and Implementing Multiple Support Processes Mobile Interaction Channel and Creating a Mobile Case Record Type
Telephony (aka ‘phone’) Interaction Channel
Email Interaction Channel and Creating an Email Case Record Type
Email to Case vs. On-Demand Email to Case and Configuring a Routing Address
Adding Emails Related List to Cases Page Layout
Configuring Email Templates for Effective Case Communications
Web Interaction Channel
Chat Interaction Channel – Web Chat (Live Agent)
Enabling Live Agent and Creating Live Agent Users
Creating Live Agent Skills
Creating Live Agent Configurations
Creating Live Agent Deployments
Setting Up Live Agent in the Salesforce Console
Creating Chat Buttons
Enabling OmniChannel and Creating Service Presence Status
Adding the Supervisor Panel to the Salesforce Console
Social Media Interaction Channel
Chatter Groups as Internal Interaction Channels
Exam Guide Sample Question
Interaction Channels UI Design Considerations
Case Feed Configuration and Customization
Adding and Configuring the Email Action to the Case Feed
Interaction Channels Profile Design Considerations
Interaction Channels Objects to Expose Design Considerations
Interaction Channels Sharing Model Design Considerations
Interaction Channels Reporting Design Considerations
Kan Ban View and Case Feed Page Layout Assignments
Practice Activity – Interaction Channels Trailhead Units
Interaction Channels Quiz
- Case Management
Case Management Introduction
Designing a Case Management Solution
Case Creation Design Considerations
Case Queues Configuration
Case Assignment Design Considerations
Omni Channel for Routing of Cases
Creating Service Channels for Omni-Channel
Creating Routing Configurations for Omni-Channel
Creating a Presence Status for Omni-Channel
Creating Omni-Channel Permission Sets
Adding Omni-Channel to your Service Console Footer
Adding Sidebar Components to the Service Console
Adding Fields to Page Layouts and Related Lists for Improved Usability
Case Escalation Design Considerations
Log a Call Activity Management and Call Disposition Design
Case Resolution Design Considerations – Case Closure
Enabling Entitlement Management for SLA Driven Case Management
Improve Agent Productivity by Bundling Multiple Case Actions in Macros
Field Service Lightning
Final Live Agent Configurations
Creating a Self-Service Community to Increase Case Deflection
Visual Workflow Use Cases, Capabilities and Limitations for Case Management
Practice Activity – Case Management Trailhead Units
Case Management Quiz
- Contact Center Analytics
Contact Center Analytics Introduction
Contact Center Reporting Solutions
Reports and Dashboards Design Considerations
Practice Activity – Contact Center Analytics Trailhead Units
Contact Center Analytics Quiz
- Integration and Data Management
Integration and Data Management Introduction
Design Considerations for Large Data and Transaction Volumes
Contact Center Integration Patterns
Practice Activity – Integration and Data Management Trailhead Units
Integration and Data Management Quiz
- Release Readiness and Updates
Service Setup Menu
+ More Lessons
Mock Interviews
Projects
Phone (For Voice Call):
+91-971 152 6942WhatsApp (For Call & Chat):
+918287060032self assessment
Learn, Grow & Test your skill with Online Assessment Exam to achieve your Certification Goals
FAQ's
Yes, you can surely enrol in its training via online medium
Well, it's not that necessary, but you can surely search about it
Here, industry experts will impart you training with detailed information
Yes, by login to our LMS portal, you will get all the recording materials
- - Build an Impressive Resume
- - Get Tips from Trainer to Clear Interviews
- - Attend Mock-Up Interviews with Experts
- - Get Interviews & Get Hired
If yes, Register today and get impeccable Learning Solutions!
Salesforce Service Cloud Consultant
The Salesforce Certified Service Cloud Consultant exam has been built for candidates with the experience to implement Salesforce Service Cloud solutions in a customer-facing role. Candidates planning to take the exam should have proven experience with administering and configuring of a Salesforce application.
Multiple Choice and Multi-Response Questions
Proctored Exam
$200 USD
105 Minutes
60 Questions
70% and above
Training Features
Instructor-led Sessions
The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.
Real-life Case Studies
Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.
Assignment
Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.
Lifetime Access
Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.
24 x 7 Expert Support
With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.
Certification
Each certification associated with the program is affiliated with the top universities providing edge to gain epitome in the course.
Training Certification
Your certificate and skills are vital to the extent of jump-starting your career and giving you a chance to compete in a global space.
Talk about it on Linkedin, Twitter, Facebook, boost your resume or frame it- tell your friend and colleagues about it.
Video Reviews
Corporate Training at Croma Campus helped our employees in getting all the required skills through an organized method of instructions. It was truly amazing getting associated with Croma campus with the amazing content delivery and constant support.
Manager at Genpact
Batch-2020
Through corporate training at Croma campus, our employees got all capabilities and knowledge that is required to achieve company goals and success. Furthermore, the training also helped in improving teamwork, employee’s satisfaction, retention, and more.
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Manager at hCentive
Batch-2021
Croma Campus is the best place to learn with amazing support and customer services. The team is always ready to help and assist. They helped me to understand all salesforce concept and today I am working as a Salesforce Professional in a leading industry.
Training in Salesforce
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I did complete two courses from Croma Campus. One was web designing and the other was PHP. The mentors are so skillful and knowledgeable. They helped me to learn all concepts with ease without any hassle and I am highly satisfied with my choice.
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Earlier, I was not sure how online training can help in building a career but the career assistance and mentorship at Croma was so good that I would like to recommend everyone to join the Croma Learning Campus and boost your confidence level too..
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I am a Data Science professional and working with a leading IT industry for more than 15 years. I do have practical exposure to different Data Science services and technologies. I love to teach people having aspiring minds.
Specialization in Data Science
I am a Data Analytics professional with over 10 years of experience. I am associated with Croma campus from last two years. I have trained hundreds of students and guided them towards their career goals and enhancements.
Specialization in Data Analytics
I am a Cloud Computing expert with more than 12 years of experience in an MNC. Till date, I have trained and mentored hundreds of students and professionals globally. Working at Croma is an enriching experience and a wonderful journey too.
Specialization in Cloud Computing
Testimonials & Reviews
Great course, Thankyou Croma Campus for comprehensive training in Salesforce. The course worth every penny and highly recommended for the learners. The hands-on assignment and live project training are the biggest reasons why I just lo
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Katherine Donalds Brijesh
Web Technologies Salesforce
I strongly believe that Croma Campus is just the right platform to embrace a career in Salesforce. The LIVE video lectures delivered for the course was just amazing and it took my expectations to another level. I approached many instit
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Mukesh Pathak
Salesforce
I am happy with the customized Python content and resolving my queries on time. The course content was up to the mark and prepared as per the latest industry standards. Most concepts were given through examples and explanations. Mentor
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Pallavi Tyagi
Company Salesforce
Hi, I have successfully completed Salesforce training from Croma Campus and I am very confident because I have improved my skills and knowledge So thank you Croma Campus.
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Afzal
HCL Technologies Salesforce
I enrolled myself at Croma Campus for Salesforce SFDC Certification Training. I am really satisfied with this institution as they have professional trainers and the best facilities in Noida. I am satisfied with the training I am receiv
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Salesforce
I was in search of a certified institution for Salesforce SFDC Certification Training. Recently, I was surfing the net and saw an ad from Croma Campus regarding Salesforce training. This immediately grabbed my attention and I visited C
Read More...Herry
Salesforce
Hi, myself Nishant Grover from Udaipur. I joined Croma Campus for learning this course. The trainer’s knowledge and experience helped me achieve the desired skills. This institute helped me in getting the desired job. The faculty is
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