Become proficient in Salesforce Service Cloud platform. Join now to learn under a Salesforce Service Cloud specialist.

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Course Duration

30 Hrs.

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2 Project

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  • Have you ever thought of turning into a certified Salesforce Service Cloud Consultant, but didn't really have time to eventually acquire its legit training Well, now you can acquire its training while working as well. You just have to enrol in its professional course via an online medium with Croma Campus. By getting started into its professional course, you will get a fair chance to learn its procedure of designing and deploying solutions that will help you boost customer business processes and requirements via making the best use of Salesforce applications. Approaching us will only uplift your career in numerous ways.
    • Here at Croma Campus, you will receive the utmost adequate information concerning your subject.

      Moreover, here, we will also try our best to enhance your communication skills.

      Our trainers will thoroughly help you to imbibe some latest skills concerning this course also.

  • Here you will grab a totally different learning experience under our highly qualified experts. They will bestow you with detailed information by providing numerous instanced as well.

SalesForce Service Cloud Consultant Certification Training


  • Our Salesforce Service Cloud course comprises of some the newest features and has been specifically designed as per your interest and latest statistics.
    • Our team of trainers will educate you about the Service Cloud Solution Design, Case Management, Implementation Strategies, and Service Console concerning numerous representations as well.

      Moreover, here you will also get the opportunity to imbibe information concerning Integration and Data Management, Centre Analytics, Interaction Channels, and etc.

      Our new method of interactive learning will assist you hugely in understanding this subject from different perspectives.

      You will be imparted training via offline, and online methods both, and will also get access to LMS (Learning Management System), where you can keep a track of your training, assignment, and class recordings.

      Here, you will also get the facility of extra classes as well.

  • After enrolling in our course, and imbibing its detailed information, you will genuinely recognize the true worth of this direction. And you will have several jobs offers in hand as well.
    • Moreover, by graduating from our institution, you will be offered a quite good decent salary structure post completion of the course.

      To be precise, you will earn around 9,45,845, which is quite good.

      Our trainers will in fact help you in grasping some mandatory skills as well.

      You will be explained every subject concerning several representations, and tutorials as well.

      You will also be handed a package of study material that will thoroughly guide you to understand its details right from the scratch.

  • Well, this course is not like any ordinary course, it's genuinely in demand, and companies especially look for skilled candidates. So, opting for this direction will be beneficial for your career in numerous ways.
    • Post completion of the course, we will help you prepare for interviews for huge establishments.

      In fact, by imbibing its detailed information, you will surely get a chance to get placed in a well-established company.

      Acquiring its accreditation in hand will also encourage you to grab one of the highest salary packages in this field.

      Furthermore, as a fresher also, you will receive a good pay scale structure.

  • There are various reasons to take up this course. One of the significant reasons is its huge demand and growth.
    • By enrolling in its certification, you will imbibe information concerning enabling your customer service teams to run as efficiently as possible.

      Furthermore, you will also be able to work collectively with your team.

      Moreover, you will have a proper understanding of current needs and growth as your customer base expands respectively.

      By understanding your customer needs intently, you will gradually work towards it which will eventually help you to do better for your company, and clients as well.

      Moreover, you will always standout differently from your peers and shine ahead.

  • Working as a Salesforce Service Cloud Consultant will indulge you in executing several tasks. So, you should imbibe its gist of skills beforehand. Let's now have a glance at what you might need to perform in the corporate section.
    • Your foremost duty will be to design and implement effective solutions

      Furthermore, you will also need to anticipate and prepare for risks as well

      While working on a project, you will have to always meet and manage customer expectations.

      Moreover, you will also have to indulge in the troubleshooting process and prioritize your customer queries as well.

      By implementing our effective strategies, you will be able to acquire monetary profits for your company as well.

      Well, above mentioned process might seem a bit difficult, but our trainers will thoroughly guide you to know it explained information right from the scratch.

  • In the present scenario, Salesforce Service Cloud Consultant are hugely in demand, and in this case, opting for this direction will help you to shine in this direction in the long run.
    • Accenture, TCS, Salesforce are some of the top companies hiring Salesforce Cloud Consultants.

      Moreover, there's always a demand for skilled candidates concerning this direction, so in a way, approaching this direction will give you a sense of job security as well.

      Post acquiring its detailed information, your market value will eventually increase, and you will end up getting into a good workspace.

      In fact, as a freelancer as well, you will have lots of scopes.

      Our trainers will guide thoroughly concerning every bit of this subject, so that you can implement it to have effective solutions, so getting in touch with us will be fruitful for your career.

  • Establish yourself as a globally certified salesforce specialist after completing this training course.
    • Our accreditation is widely accepted in the industry, and by grabbing it, your image will reflect differently in front of the interviewer.

      Here, you will also acquire information concerning its related certification.

      Our trainers will also guide you to enrol in its upper-level certification program as well.

      If you have an urge of learning anything new apart from this course, then, here you will get more than 140+ courses. And you can choose the one as per your interest.

      Acquiring multiple certifications will only help you to sustain in this field in the long run.

Why should you choose Salesforce Cloud Consultant?

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Plenary for Salesforce Service Cloud Consultant Training

Track Week Days Weekends Fast Track
Course Duration 40-45 Days 7 Weekends 8 Days
Hours 1 Hrs. Per Day 2 Hrs. Per Day 6+ Hrs. Per Day
Training Mode Classroom/Online Classroom/Online Classroom/Online
Course Price at :
10% OFF Expires in01D 08H 53M 23S

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Salesforce Service Cloud Consultant Training Upcoming Batches



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Take class during weekdays and utilize your weekend for practice.

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Get Proper guidance on certifications.

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Salesforce Service Cloud Consultant Training

  • The Salesforce Service Cloud Consultant Certification demonstrates that you can implement the Salesforce Lightning Service Console, design service solutions on the Salesforce platform, and can implement Omnichannel, create Macros, and create custom apps to deliver world class service as a Service Cloud consultant.
  • In this program you will learn:
    • Introduction and Getting Started

      Industry Knowledge

      Implementation Strategies

      Service Cloud Solution Design

      Knowledge Management

      Interaction Channels

      Case Management

      Contact Center Analytics

      Integration and Data Management

      Release Readiness and Updates

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  • Introduction and Getting Started
    • Getting Started Introduction

      Signing Up for A Free Salesforce Account

      Logging into Salesforce and Switching Between Lightning and Classic

      Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide

      Assigning The Service Cloud and Knowledge User Feature Licenses

      Introduction and Getting Started Quiz

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  • Industry Knowledge
    • Industry Knowledge Introduction

      Installing Service and Support Dashboards to Measure Contact Center Metrics

      Contact Center Kpis

      Contact Center Business Challenges and How Salesforce Helps

      Use Cases and Benefits for Different Interaction Channels

      Challenges and Considerations for Business Continuity in The Contact Center

      Types of Contact Centers and Displaying the Service Console

      KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge

      Contact Center Components and How They Solve Business Challenges

      Practice Activity – Industry Knowledge Trailhead Units

      Industry Knowledge Quiz

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  • Implementation Strategies
    • Implementation Strategies Introduction

      Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields

      Contact Center Deployment Strategies

      Practice Activity – Implementation Strategies Trailhead Units

      Implementation Strategies Quiz

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  • Service Cloud Solution Design
    • Service Cloud Solution Design Introduction

      Analyzing Customer Requirements for Service Cloud Solution Design

      Extending the Service Cloud with Custom Application Development and Third-Party

      Key Components for Performance Optimization and Creating a Validation Rule

      User Experience Requirements Solved by the Salesforce Lightning Service Console

      Salesforce Lightning Service Console Custom List Views and Creating a New User

      Service Console Interaction Logs (Salesforce Classic Only)

      Service Console Custom Components

      Service Console Keyboard Shortcuts

      Service Console Macros

      Service Console Integration Toolkit and Lightning Console JavaScript API

      Adjusting the Service Console Settings

      Practice Activity – Service Cloud Solution Design Trailhead Units

      Service Cloud Solution Design Quiz

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  • Knowledge Management
    • Knowledge Management Introduction

      Enabling Salesforce Knowledge and the Knowledge Article Lifecycle

      Managing Knowledge Adoption and Maintenance

      Creating Knowledge Data Categories Groups and Data Categories

      Creating Knowledge Article Record Types and Assigning Page Layouts

      Turning on the Knowledge Sidebar in the Service Console

      Knowledge Publishing Workflow

      Knowledge Data Migration Strategies

      Knowledge vs. Solutions

      Practice Activity – Knowledge Management Trailhead Units

      Knowledge Management Quiz

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  • Interaction Channels
    • Interaction Channels Introduction

      Understanding and Implementing Multiple Support Processes Mobile Interaction Channel and Creating a Mobile Case Record Type

      Telephony (aka ‘phone’) Interaction Channel

      Email Interaction Channel and Creating an Email Case Record Type

      Email to Case vs. On-Demand Email to Case and Configuring a Routing Address

      Adding Emails Related List to Cases Page Layout

      Configuring Email Templates for Effective Case Communications

      Web Interaction Channel

      Chat Interaction Channel – Web Chat (Live Agent)

      Enabling Live Agent and Creating Live Agent Users

      Creating Live Agent Skills

      Creating Live Agent Configurations

      Creating Live Agent Deployments

      Setting Up Live Agent in the Salesforce Console

      Creating Chat Buttons

      Enabling OmniChannel and Creating Service Presence Status

      Adding the Supervisor Panel to the Salesforce Console

      Social Media Interaction Channel

      Chatter Groups as Internal Interaction Channels

      Exam Guide Sample Question

      Interaction Channels UI Design Considerations

      Case Feed Configuration and Customization

      Adding and Configuring the Email Action to the Case Feed

      Interaction Channels Profile Design Considerations

      Interaction Channels Objects to Expose Design Considerations

      Interaction Channels Sharing Model Design Considerations

      Interaction Channels Reporting Design Considerations

      Kan Ban View and Case Feed Page Layout Assignments

      Practice Activity – Interaction Channels Trailhead Units

      Interaction Channels Quiz

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  • Case Management
    • Case Management Introduction

      Designing a Case Management Solution

      Case Creation Design Considerations

      Case Queues Configuration

      Case Assignment Design Considerations

      Omni Channel for Routing of Cases

      Creating Service Channels for Omni-Channel

      Creating Routing Configurations for Omni-Channel

      Creating a Presence Status for Omni-Channel

      Creating Omni-Channel Permission Sets

      Adding Omni-Channel to your Service Console Footer

      Adding Sidebar Components to the Service Console

      Adding Fields to Page Layouts and Related Lists for Improved Usability

      Case Escalation Design Considerations

      Log a Call Activity Management and Call Disposition Design

      Case Resolution Design Considerations – Case Closure

      Enabling Entitlement Management for SLA Driven Case Management

      Improve Agent Productivity by Bundling Multiple Case Actions in Macros

      Field Service Lightning

      Final Live Agent Configurations

      Creating a Self-Service Community to Increase Case Deflection

      Visual Workflow Use Cases, Capabilities and Limitations for Case Management

      Practice Activity – Case Management Trailhead Units

      Case Management Quiz

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  • Contact Center Analytics
    • Contact Center Analytics Introduction

      Contact Center Reporting Solutions

      Reports and Dashboards Design Considerations

      Practice Activity – Contact Center Analytics Trailhead Units

      Contact Center Analytics Quiz

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  • Integration and Data Management
    • Integration and Data Management Introduction

      Design Considerations for Large Data and Transaction Volumes

      Contact Center Integration Patterns

      Practice Activity – Integration and Data Management Trailhead Units

      Integration and Data Management Quiz

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  • Release Readiness and Updates
    • Service Setup Menu

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Mock Interviews

Prepare & Practice for real-life job interviews by joining the Mock Interviews drive at Croma Campus and learn to perform with confidence with our expert team.Not sure of Interview environments? Don’t worry, our team will familiarize you and help you in giving your best shot even under heavy pressures.Our Mock Interviews are conducted by trailblazing industry-experts having years of experience and they will surely help you to improve your chances of getting hired in real.
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Validate your skills and knowledge by working on industry-based projects that includes significant real-time use cases.Gain hands-on expertize in Top IT skills and become industry-ready after completing our project works and assessments.Our projects are perfectly aligned with the modules given in the curriculum and they are picked up based on latest industry standards. Add some meaningful project works in your resume, get noticed by top industries and start earning huge salary lumps right away.
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Salesforce Service Cloud Consultant

The Salesforce Certified Service Cloud Consultant exam has been built for candidates with the experience to implement Salesforce Service Cloud solutions in a customer-facing role. Candidates planning to take the exam should have proven experience with administering and configuring of a Salesforce application.


Multiple Choice and Multi-Response Questions


Proctored Exam


$200 USD


105 Minutes

No of Questions

60 Questions

Passing Score

70% and above

Training Features


Instructor-led Sessions

The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.

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Real-life Case Studies

Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.



Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.

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Lifetime Access

Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.


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Each certification associated with the program is affiliated with the top universities providing edge to gain epitome in the course.

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