Course Design By
Course Offered By
30k
Learners
Weekend/WeekdayLive
Class
- 4 Live Project
- Self-Paced/ Classroom
- Certification Pass Guaranteed
GUIDE MEGUIDE MELearn core ServiceNow topics like ITSM, ITOM, scripting, admin basics, and real workflows. Join live classes, practice on real instances, work on projects, and get career help with our ServiceNow Online Course.
Check our ServiceNow Demo Class to experience real-time training before you enroll
Rohit Shah
Placed at Capgemini
Ankit Mishra
Placed at Microsoft
Gopal Singh
Placed at Infosys
Pawan Kumar
Placed at IBM
Vinod Sharma
Placed at Wipro
Manoj Prasad
Placed at Deloitte
Suman Sharma
Placed at TCS
Gita Singh
Placed at Accenture
Our ServiceNow Online Training is designed to help you learn by actually doing the work on the platform. You’ll practice real admin and developer tasks, understand how the system works in real companies, and prepare for the main certifications with confidence
What you get
Course Design & Approved By
Nasscom & Wipro
Our ServiceNow Course teaches you the platform in a clear, step-by-step way. You’ll learn how to manage the system, write basic scripts, handle integrations, and understand how service management works in real companies.
Get a peek through the entire curriculum designed that ensures Placement Guidance
Course Design By
Course Offered By
Top Job Profiles:
Average Salary Range:
Top Job Profiles:
Average Salary Range:
Top Job Profiles:
Average Salary Range:
Enroll today in ServiceNow Online Training to gain industry-ready skills, hands-on experience, expert guidance, and boost your IT career growth.
Learn ServiceNow from an industry expert who has over 8 years of real experience working on ServiceNow projects for big companies in ITSM, CSM, and HR Service Delivery. The trainer has also taught thousands of
Yes, the course covers all the basics of the ServiceNow platform, ITSM processes, simple scripting, integrations, service portal, and full hands-on practice.
Yes, it starts from the basics. Both freshers and working IT professionals can learn easily.
Yes, you will get full guidance to set up and use your own ServiceNow developer instance for practice.
Yes, we focus on CSA and developer skills. You will also get certification tips and mock tests.
The training is live with an instructor. You also get recorded videos to revise anytime.
Yes, we help with your resume, conduct mock interviews, and support you until you get placed.
Yes, non-technical learners can join the admin track. The developer track teaches scripting slowly and simply.
ServiceNow Admin Course Content:
ServiceNow Development Course Content:
What is ServiceNow
Why and Who can use Service Now
Concept of Cloud Computing in Service Now
Introduction to ITIL foundation
Navigation and Users
Helpful Portals, Releases
ServiceNow Overview
Lists and Filters
Forms and Templates
Branding
Task Management
Notifications
Reporting
Data Schema
Application/Access Control
CMDB
Import Sets
Knowledge Management
Service Catalog
Flow Designer
Scripting
Migration and Integration
Development
What is ServiceNow
Why and Who can use Service Now
Concept of Cloud Computing in Service Now
Introduction to ITIL foundation
Navigation and Users
Helpful Portals, Releases
About Dashboards
Creating Dashboards
Dashboards Widgets
Dashboards Tabs
Dashboard Creation with Example
Creating Application, Module
Creating Table
Personalizing form and Table Layout
Creating Section
View
Dictionary Entries
Dictionary Overrides
Reference Qualifiers
Related Lists
Creating an Update Set
Merge Update Set
Retrieve Update set in another Instance
Overview
Getting started with flows
Architecture Overview
Flows
Action Designer
Transform Functions
Domain Separation and Flow Designer
User Access to Flow Designer
Spokes
Change a flow or action's default title
Use of service catalog, back end execution
Creating catalog item, record producer, order guide
Create RITM and catalog task
Attaching workflow to catalog items
User Criteria
UI Policy and Catalog Client Script
Data sources,
XML import
Transform maps,
Scheduled data import
Import sets
Transform scripts
Data load automation
Creating groups
Users and Departments
Concept of delegation
Customizing user profile
Roles & group membership
Fetch detail of logged in user
Defining a Template
Define notification
Email logs
Introduction to SMTP and POP mail servers
Trigger email on event
SLA Definitions
SLA Properties
Attach SLA to tasks
Create schedule and child schedule
Introduction to scheduled jobs
Scheduled Job log
Scheduled reports
Create Read, Write and Create ACL on table and field level
Debug ACLS
Write ACL Scripts
Concept of privileged system admin
CRUD operations
ACL execution flow
Service Portal Pages
Create and edit a page using the Service Portal Designer
Assign a homepage to a portal
Assign a default error page
Add SEO information to Service Portal pages
Page navigation by URL
Redirect a reference to a page ID
Activate the Knowledge Article View page on upgrade
Include font icons on a page
Standard ticket page
Introduction to web services
SOAP Messages
Rest Message
Inbound Web Services
JSON Parsing
Personalize users
Debugging Business Rule
Debugging ACL
Background Scripts
Introduction to Scripting Objectives
Introduction to ServiceNow Scripting
ServiceNow APIs
ServiceNow Script Editor
Introduction to ServiceNow Scripting Modules
Client-side Scripting
Server-side Scripting
Data Policies
Tips to clear an Interview
Common Interview questions and answers
ServiceNow Development Interview Questions and Answers
Resume Building Guide
Attempt for the related Global Certification Exam
Introduction to Service Now.
User Interface & Navigation (20%).
Collaboration (20%).
Database Administration (30%).
Self-Service & Process Automation (20%).
Introduction to Development (10%).
What is ServiceNow
Why and Who can use Service Now
Concept of Cloud Computing in Service Now
Introduction to ITIL foundation
Navigation and Users
Helpful Portals, Releases
ServiceNow Overview
Lists and Filters
Forms and Templates
Branding
Task Management
Notifications
Reporting
Data Schema
Application/Access Control
CMDB
Import Sets
Introduction to Service Now.
Creating Dashboards.
Tables, Form, Dictionary.
Update Set’s Creation.
Flow Designer.
Service Catalog Management.
Importing Data in Service Now.
User Administration.
Email Notification.
Create SLA & Schedule.
Scheduled Jobs.
Access Control List.
Portal and Portal Pages.
Introduction to Web Services.
Debugging.
Service Now Scripting.
What is ServiceNow
Why and Who can use Service Now
Concept of Cloud Computing in Service Now
Introduction to ITIL foundation
Navigation and Users
Helpful Portals, Releases
About Dashboards
Creating Dashboards
Dashboards Widgets
Dashboards Tabs
Dashboard Creation with Example
Creating Application, Module
Creating Table
Personalizing form and Table Layout
Creating Section
View
Dictionary Entries
Dictionary Overrides
Reference Qualifiers
Related Lists
Creating an Update Set
Merge Update Set
Retrieve Update set in another Instance
Engagement Methodology and Project Planning.
Core System Setup.
Security.
Tuning and Performance.
Configuration.
Project Management
Project Scope
Release Strategy
Requirements Definition and Management
Instance Properties and Core Settings
Common Integrations (LDAP, Single Sign-on, Multi-factor Authentication)
Web Services and REST Integrations
Application Security Model
Contextual Security
Encryption
VPN
Cloud Infrastructure Model
High Availability and Disaster Recovery
Diagnostic Tools
Performance Best Practices
we train you to get hired.
Phone (For Voice Call):
+91-971 152 6942WhatsApp (For Call & Chat):
+91-971 152 6942
Scenario: TCS deployed ServiceNow GRC to manage enterprise risk and compliance processes.
Outcome: Centralized risk & better compliance tracking.
Scenario: Capgemini adopted ServiceNow ITBM to manage projects and portfolios.
Outcome: Better project visibility, smarter IT spend.
Scenario: Microsoft implemented ServiceNow Customer Service Management to enhance enterprise customer support.
Outcome: Improved customer satisfaction & quick cases.
Scenario: Infosys developed custom ServiceNow applications to support internal business processes.
Outcome: Custom apps boosting operational efficiency.
Scenario: Deloitte modernized employee HR support using ServiceNow HRSD.
Outcome: Better employee experience, faster HR support.
Scenario: IBM integrated ServiceNow SecOps to manage security incidents and vulnerabilities.
Outcome: Faster threat response & stronger security.
Scenario: Accenture deployed ServiceNow ITOM to gain visibility into its complex hybrid infrastructure.
Outcome: Improved visibility & proactive issue handling
Scenario: Amazon streamlined its global IT support operations by implementing ServiceNow ITSM across multiple fulfillment centers.
Outcome: Faster incident resolution and global IT service
Company: Accenture
Location: Pune
Experience: 2–5 Years
Required Skills: IntegrationHub, REST, Orchestration.
Company: Cognizant
Location: Hyderabad
Experience: 1–4 Years
Required Skills: Scripting, APIs, Service Portal, Integrations.
Company: Infosys
Location: Bangalore
Experience: 0–2 Years
Required Skills: ITSM, Admin, CMDB, Reporting.
For Voice Call
+91-971 152 6942For Whatsapp Call & Chat
+91-9711526942Share some of your details and we will be in touch with you for demo details, and know about Batches Available with us!
+16473706470
+91-971 152 6942
Interested in Course?
.webp)
.png)
