Become proficient in Salesforce Service Cloud platform. Join now to learn under a Salesforce Service Cloud specialist.
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4.5/5Course Duration
30 Hrs.Live Project
2 ProjectCertification Pass
GuaranteedTraining Format
Live Online /Self-Paced/ClassroomWatch Live Classes
Speciality
300+
Professionals Trained
4+
Batches every month
20+
Countries & Counting
100+
Corporate Served- Salesforce service cloud refers to the comprehensive service management platform which facilitates our organizations for working with channel partners for excellent service quality. The part of the salesforce platform emphasizes providing support & help to the customers. The service cloud helps out the users by automating service processes, streamlining workflows, and finding out the important things related to customer service agents. Salesforce also upgrades its cloud platform from time to time.
- Service cloud can easily listen out the responses to customers across a variety of social media platforms. Salesforce service cloud assists in tracking & solving the ongoing issues. Resultantly, to demand of these factors demand Salesforce Service Cloud Consultant Training in Gurgaon booming across different countries.
Salesforce Service Cloud Consultant Training in Gurgaon
- The Salesforce service cloud consultant training institute in Gurgaon aims to offer solid fundamental knowledge regarding the core concepts. It also offers exposure to the current industry use-cases. Here are the mentioned course objectives of this training:
Getting out the introduction of its core concepts.
Helps out in implementing the lightning service console.
Implementing the multiple support processes for getting interaction.
Building out the customized service apps.
Tracking out the service sales metrics.
- According to the recent research-based insights the total incentive after completing Salesforce Service Cloud Consultant Training in Gurgaon the compensation can range from $ 73,300 to $ 1,01,900. Moreover, the average base salary starts from $ 83, 560.
- A Salesforce Certified Service Cloud Consultant designs & deploys the solution which simultaneously supports our customer businesses by using salesforce applications. Moreover, the consultant has experience in designing various solutions. As the Salesforce Service Cloud Consultant Training in Gurgaon gets completed you have the below-mentioned career prospects:
Creating as well as executing the successful solutions.
Setting up the new changes in the organization for effective management.
You can work in the customer support team for ensuring to solve the customer issues.
Certifications also influence the salary of salesforce consultants which boosts the salary by 25%.
Moreover, these professionals consist of the general & technical skillset. For example; it will help out ineffective team management, smoother business communication, etc.
- The service cloud gets designed out for supporting the current, past, and future clients' requests for assistance. Between Salesforce Service Cloud & Sales Cloud the major distinctions each of getting designed for a specific set of features. Before enrolling in the Salesforce Service Cloud Consultant Training institute in Gurgaon, you get to see the popularity:
Customer relationships are the most important function for maintaining the integrity of businesses. Thus, managing our clients is important for every business.
Customer relations are transforming drastically with the help of live agents. With increasing customer loyalty, satisfaction & customer retention businesses are going to increase their prospects.
Salesforce financial service cloud tools are built for taking out the customer's relation in mind.
As we have concerned earlier that it helps out ineffective tracking which facilitates faster case resolution. It results in better management of day-to-day activities of a person.
Salesforce helps out the customers in complying with the applied privacy & regulations evolving around the world.
It assists in building partnerships with clients and stakeholders. They are also responsible for offering hands-on experience and training to the staff. Resultantly, everyone can work and go for the desired results in the organization.
- With increasing time salesforces sales cloud consultant job horizons are expanding day by day. The consultant uses salesforce technologies for deploying new technologies. After completing Salesforce Service Cloud Consultant Training in Gurgaon, you need to follow the below-mentioned primary duties:
Facilitating the requirements & gathering the important data for functional, technical, and data reporting.
Creating out the design documentation of each component related to the salesforce component.
Gathering, creating, and maintaining the documents related to the business flows.
Conducting the peer review with the leadership of salesforce technology.
Ensuring out the functionality of salesforce with properly analyzing out the reports & researches.
Understanding the salesforce security models.
Deploying as well as releasing out the management knowledge.
Building out the custom reports, dashboards as well as workflows.
Working out with business partners and with end-users for improving the proposed solution which leverages the salesforce functionality.
- Organizations like TCS, IBM, Cisco, Tesla, Infosys, and Birlasoft hire professionals who have proficiency in the Salesforce service cloud. After completing the course from Salesforce service cloud consultant Training in Gurgaon there are various startups & small organizations become ready to hire you.
- If we talk regarding Salesforce service cloud consultant Training institute in Gurgaon, then it helps out the candidates in getting out the certificates which are 100% globally recognized. These certificates get out available in physical as well as digital formats. Moreover, it offers a competitive edge in comparison to the other non-certified peers.
Why should we learn Salesforce Service Cloud?
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Plenary for Salesforce Service Cloud Consultant Training
| Track | Week Days | Weekends | Fast Track |
|---|---|---|---|
| Course Duration | 40-45 Days | 7 Weekends | 8 Days |
| Hours | 1 Hrs. Per Day | 2 Hrs. Per Day | 6+ Hrs. Per Day |
| Training Mode | Classroom/Online | Classroom/Online | Classroom/Online |
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Program Core Credentials
Trainer Profiles
Industry Experts
Trained Students
10000+
Success Ratio
100%
Corporate Training
For India & Abroad
Job Assistance
100%
BATCH TIMINGS
Salesforce Service Cloud Consultant Training Upcoming Batches
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22-Apr-2024*
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07-May-2024*
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02-May-2024
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CURRICULUM & PROJECTS
Salesforce Service Cloud Consultant Training
- Getting Started Introduction
- Signing Up for A Free Salesforce Account
- Logging into Salesforce and Switching Between Lightning and Classic
- Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide
- Assigning The Service Cloud and Knowledge User Feature Licenses
- Introduction and Getting Started Quiz
- Industry Knowledge Introduction
- Installing Service and Support Dashboards to Measure Contact Center Metrics
- Contact Center Kpis
- Contact Center Business Challenges and How Salesforce Helps
- Use Cases and Benefits for Different Interaction Channels
- Challenges and Considerations for Business Continuity in The Contact Center
- Types of Contact Centers and Displaying the Service Console
- KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge
- Contact Center Components and How They Solve Business Challenges
- Practice Activity Industry Knowledge Trailhead Units
- Industry Knowledge Quiz
- Implementation Strategies Introduction
- Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields
- Contact Center Deployment Strategies
- Practice Activity Implementation Strategies Trailhead Units
- Implementation Strategies Quiz
- Service Cloud Solution Design Introduction
- Analyzing Customer Requirements for Service Cloud Solution Design
- Extending the Service Cloud with Custom Application Development and Third-Party
- Key Components for Performance Optimization and Creating a Validation Rule
- User Experience Requirements Solved by the Salesforce Lightning Service Console
- Salesforce Lightning Service Console Custom List Views and Creating a New User
- Service Console Interaction Logs (Salesforce Classic Only)
- Service Console Custom Components
- Service Console Keyboard Shortcuts
- Service Console Macros
- Service Console Integration Toolkit and Lightning Console JavaScript API
- Adjusting the Service Console Settings
- Practice Activity Service Cloud Solution Design Trailhead Units
- Service Cloud Solution Design Quiz
- Knowledge Management Introduction
- Enabling Salesforce Knowledge and the Knowledge Article Lifecycle
- Managing Knowledge Adoption and Maintenance
- Creating Knowledge Data Categories Groups and Data Categories
- Creating Knowledge Article Record Types and Assigning Page Layouts
- Turning on the Knowledge Sidebar in the Service Console
- Knowledge Publishing Workflow
- Knowledge Data Migration Strategies
- Knowledge vs. Solutions
- Practice Activity Knowledge Management Trailhead Units
- Knowledge Management Quiz
- Interaction Channels Introduction
- Understanding and Implementing Multiple Support Processes Mobile Interaction Channel and Creating a Mobile Case Record Type
- Telephony (aka phone) Interaction Channel
- Email Interaction Channel and Creating an Email Case Record Type
- Email to Case vs. On-Demand Email to Case and Configuring a Routing Address
- Adding Emails Related List to Cases Page Layout
- Configuring Email Templates for Effective Case Communications
- Web Interaction Channel
- Chat Interaction Channel Web Chat (Live Agent)
- Enabling Live Agent and Creating Live Agent Users
- Creating Live Agent Skills
- Creating Live Agent Configurations
- Creating Live Agent Deployments
- Setting Up Live Agent in the Salesforce Console
- Creating Chat Buttons
- Enabling OmniChannel and Creating Service Presence Status
- Adding the Supervisor Panel to the Salesforce Console
- Social Media Interaction Channel
- Chatter Groups as Internal Interaction Channels
- Exam Guide Sample Question
- Interaction Channels UI Design Considerations
- Case Feed Configuration and Customization
- Adding and Configuring the Email Action to the Case Feed
- Interaction Channels Profile Design Considerations
- Interaction Channels Objects to Expose Design Considerations
- Interaction Channels Sharing Model Design Considerations
- Interaction Channels Reporting Design Considerations
- Kan Ban View and Case Feed Page Layout Assignments
- Practice Activity Interaction Channels Trailhead Units
- Interaction Channels Quiz
- Case Management Introduction
- Designing a Case Management Solution
- Case Creation Design Considerations
- Case Queues Configuration
- Case Assignment Design Considerations
- Omni Channel for Routing of Cases
- Creating Service Channels for Omni-Channel
- Creating Routing Configurations for Omni-Channel
- Creating a Presence Status for Omni-Channel
- Creating Omni-Channel Permission Sets
- Adding Omni-Channel to your Service Console Footer
- Adding Sidebar Components to the Service Console
- Adding Fields to Page Layouts and Related Lists for Improved Usability
- Case Escalation Design Considerations
- Log a Call Activity Management and Call Disposition Design
- Case Resolution Design Considerations Case Closure
- Enabling Entitlement Management for SLA Driven Case Management
- Improve Agent Productivity by Bundling Multiple Case Actions in Macros
- Field Service Lightning
- Final Live Agent Configurations
- Creating a Self-Service Community to Increase Case Deflection
- Visual Workflow Use Cases, Capabilities and Limitations for Case Management
- Practice Activity Case Management Trailhead Units
- Case Management Quiz
- Contact Center Analytics Introduction
- Contact Center Reporting Solutions
- Reports and Dashboards Design Considerations
- Practice Activity Contact Center Analytics Trailhead Units
- Contact Center Analytics Quiz
- Integration and Data Management Introduction
- Design Considerations for Large Data and Transaction Volumes
- Contact Center Integration Patterns
- Practice Activity Integration and Data Management Trailhead Units
- Integration and Data Management Quiz
- Service Setup Menu
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Salesforce Service Cloud Consultant
The Salesforce Certified Service Cloud Consultant exam has been built for candidates with the experience to implement Salesforce Service Cloud solutions in a customer-facing role. Candidates planning to take the exam should have proven experience with administering and configuring of a Salesforce application.
Multiple Choice and Multi-Response Questions
Proctored Exam
$200 USD
105 Minutes
60 Questions
70% and above
Training Features
Instructor-led Sessions
The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.
Real-life Case Studies
Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.
Assignment
Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.
Lifetime Access
Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.
24 x 7 Expert Support
With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.
Certification
Each certification associated with the program is affiliated with the top universities providing edge to gain epitome in the course.
Training Certification
Your certificate and skills are vital to the extent of jump-starting your career and giving you a chance to compete in a global space.
Talk about it on Linkedin, Twitter, Facebook, boost your resume or frame it- tell your friend and colleagues about it.
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