Become proficient in Salesforce Service Cloud platform. Join now to learn under a Salesforce Service Cloud specialist.
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30 Hrs.Live Project
2 ProjectCertification Pass
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Live Online /Self-Paced/ClassroomWatch Live Classes
Speciality
300+
Professionals Trained
4+
Batches every month
20+
Countries & Counting
100+
Corporate Served- Salesforce service cloud refers to the comprehensive service management platform which facilitates our organizations for working with channel partners for excellent service quality. The part of the salesforce platform emphasizes providing support & help to the customers. The service cloud helps out the users by automating service processes, streamlining workflows, and finding out the important things related to customer service agents. Salesforce also upgrades its cloud platform from time to time.
- Service cloud can easily listen out the responses to customers across a variety of social media platforms. Salesforce service cloud assists in tracking & solving the ongoing issues. Resultantly, to demand of these factors demand Salesforce Service Cloud Consultant Training in Gurgaon booming across different countries.
Salesforce Service Cloud Consultant Training in Gurgaon
- The Salesforce service cloud consultant training institute in Gurgaon aims to offer solid fundamental knowledge regarding the core concepts. It also offers exposure to the current industry use-cases. Here are the mentioned course objectives of this training:
Getting out the introduction of its core concepts.
Helps out in implementing the lightning service console.
Implementing the multiple support processes for getting interaction.
Building out the customized service apps.
Tracking out the service sales metrics.
- According to the recent research-based insights the total incentive after completing Salesforce Service Cloud Consultant Training in Gurgaon the compensation can range from $ 73,300 to $ 1,01,900. Moreover, the average base salary starts from $ 83, 560.
- A Salesforce Certified Service Cloud Consultant designs & deploys the solution which simultaneously supports our customer businesses by using salesforce applications. Moreover, the consultant has experience in designing various solutions. As the Salesforce Service Cloud Consultant Training in Gurgaon gets completed you have the below-mentioned career prospects:
Creating as well as executing the successful solutions.
Setting up the new changes in the organization for effective management.
You can work in the customer support team for ensuring to solve the customer issues.
Certifications also influence the salary of salesforce consultants which boosts the salary by 25%.
Moreover, these professionals consist of the general & technical skillset. For example; it will help out ineffective team management, smoother business communication, etc.
- The service cloud gets designed out for supporting the current, past, and future clients' requests for assistance. Between Salesforce Service Cloud & Sales Cloud the major distinctions each of getting designed for a specific set of features. Before enrolling in the Salesforce Service Cloud Consultant Training institute in Gurgaon, you get to see the popularity:
Customer relationships are the most important function for maintaining the integrity of businesses. Thus, managing our clients is important for every business.
Customer relations are transforming drastically with the help of live agents. With increasing customer loyalty, satisfaction & customer retention businesses are going to increase their prospects.
Salesforce financial service cloud tools are built for taking out the customer's relation in mind.
As we have concerned earlier that it helps out ineffective tracking which facilitates faster case resolution. It results in better management of day-to-day activities of a person.
Salesforce helps out the customers in complying with the applied privacy & regulations evolving around the world.
It assists in building partnerships with clients and stakeholders. They are also responsible for offering hands-on experience and training to the staff. Resultantly, everyone can work and go for the desired results in the organization.
- With increasing time salesforces sales cloud consultant job horizons are expanding day by day. The consultant uses salesforce technologies for deploying new technologies. After completing Salesforce Service Cloud Consultant Training in Gurgaon, you need to follow the below-mentioned primary duties:
Facilitating the requirements & gathering the important data for functional, technical, and data reporting.
Creating out the design documentation of each component related to the salesforce component.
Gathering, creating, and maintaining the documents related to the business flows.
Conducting the peer review with the leadership of salesforce technology.
Ensuring out the functionality of salesforce with properly analyzing out the reports & researches.
Understanding the salesforce security models.
Deploying as well as releasing out the management knowledge.
Building out the custom reports, dashboards as well as workflows.
Working out with business partners and with end-users for improving the proposed solution which leverages the salesforce functionality.
- Organizations like TCS, IBM, Cisco, Tesla, Infosys, and Birlasoft hire professionals who have proficiency in the Salesforce service cloud. After completing the course from Salesforce service cloud consultant Training in Gurgaon there are various startups & small organizations become ready to hire you.
- If we talk regarding Salesforce service cloud consultant Training institute in Gurgaon, then it helps out the candidates in getting out the certificates which are 100% globally recognized. These certificates get out available in physical as well as digital formats. Moreover, it offers a competitive edge in comparison to the other non-certified peers.
Why should we learn Salesforce Service Cloud?
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Plenary for Salesforce Service Cloud Consultant Training
| Track | Week Days | Weekends | Fast Track |
|---|---|---|---|
| Course Duration | 40-45 Days | 7 Weekends | 8Days |
| Hours | 1 Hrs. Per Day | 2Hrs. Per Day | 6+ Hrs. Per Day |
| Training Mode | Classroom/Online | Classroom/Online | Classroom/Online |
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Trained Students
10000+
Success Ratio
100%
Corporate Training
For India & Abroad
Job Assistance
100%
BATCH TIMINGS
Salesforce Service Cloud Consultant Training Upcoming Batches
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CURRICULUM & PROJECTS
Salesforce Service Cloud Consultant Training
- The Salesforce Service Cloud Consultant Certification demonstrates that you can implement the Salesforce Lightning Service Console, design service solutions on the Salesforce platform, and can implement Omnichannel, create Macros, and create custom apps to deliver world class service as a Service Cloud consultant.
- In this program you will learn:
Introduction and Getting Started
Industry Knowledge
Implementation Strategies
Service Cloud Solution Design
Knowledge Management
Interaction Channels
Case Management
Contact Center Analytics
Integration and Data Management
Release Readiness and Updates
- Introduction and Getting Started
Getting Started Introduction
Signing Up for A Free Salesforce Account
Logging into Salesforce and Switching Between Lightning and Classic
Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide
Assigning The Service Cloud and Knowledge User Feature Licenses
Introduction and Getting Started Quiz
- Industry Knowledge
Industry Knowledge Introduction
Installing Service and Support Dashboards to Measure Contact Center Metrics
Contact Center Kpis
Contact Center Business Challenges and How Salesforce Helps
Use Cases and Benefits for Different Interaction Channels
Challenges and Considerations for Business Continuity in The Contact Center
Types of Contact Centers and Displaying the Service Console
KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge
Contact Center Components and How They Solve Business Challenges
Practice Activity – Industry Knowledge Trailhead Units
Industry Knowledge Quiz
- Implementation Strategies
Implementation Strategies Introduction
Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields
Contact Center Deployment Strategies
Practice Activity – Implementation Strategies Trailhead Units
Implementation Strategies Quiz
- Service Cloud Solution Design
Service Cloud Solution Design Introduction
Analyzing Customer Requirements for Service Cloud Solution Design
Extending the Service Cloud with Custom Application Development and Third-Party
Key Components for Performance Optimization and Creating a Validation Rule
User Experience Requirements Solved by the Salesforce Lightning Service Console
Salesforce Lightning Service Console Custom List Views and Creating a New User
Service Console Interaction Logs (Salesforce Classic Only)
Service Console Custom Components
Service Console Keyboard Shortcuts
Service Console Macros
Service Console Integration Toolkit and Lightning Console JavaScript API
Adjusting the Service Console Settings
Practice Activity – Service Cloud Solution Design Trailhead Units
Service Cloud Solution Design Quiz
- Knowledge Management
Knowledge Management Introduction
Enabling Salesforce Knowledge and the Knowledge Article Lifecycle
Managing Knowledge Adoption and Maintenance
Creating Knowledge Data Categories Groups and Data Categories
Creating Knowledge Article Record Types and Assigning Page Layouts
Turning on the Knowledge Sidebar in the Service Console
Knowledge Publishing Workflow
Knowledge Data Migration Strategies
Knowledge vs. Solutions
Practice Activity – Knowledge Management Trailhead Units
Knowledge Management Quiz
- Interaction Channels
Interaction Channels Introduction
Understanding and Implementing Multiple Support Processes Mobile Interaction Channel and Creating a Mobile Case Record Type
Telephony (aka ‘phone’) Interaction Channel
Email Interaction Channel and Creating an Email Case Record Type
Email to Case vs. On-Demand Email to Case and Configuring a Routing Address
Adding Emails Related List to Cases Page Layout
Configuring Email Templates for Effective Case Communications
Web Interaction Channel
Chat Interaction Channel – Web Chat (Live Agent)
Enabling Live Agent and Creating Live Agent Users
Creating Live Agent Skills
Creating Live Agent Configurations
Creating Live Agent Deployments
Setting Up Live Agent in the Salesforce Console
Creating Chat Buttons
Enabling OmniChannel and Creating Service Presence Status
Adding the Supervisor Panel to the Salesforce Console
Social Media Interaction Channel
Chatter Groups as Internal Interaction Channels
Exam Guide Sample Question
Interaction Channels UI Design Considerations
Case Feed Configuration and Customization
Adding and Configuring the Email Action to the Case Feed
Interaction Channels Profile Design Considerations
Interaction Channels Objects to Expose Design Considerations
Interaction Channels Sharing Model Design Considerations
Interaction Channels Reporting Design Considerations
Kan Ban View and Case Feed Page Layout Assignments
Practice Activity – Interaction Channels Trailhead Units
Interaction Channels Quiz
- Case Management
Case Management Introduction
Designing a Case Management Solution
Case Creation Design Considerations
Case Queues Configuration
Case Assignment Design Considerations
Omni Channel for Routing of Cases
Creating Service Channels for Omni-Channel
Creating Routing Configurations for Omni-Channel
Creating a Presence Status for Omni-Channel
Creating Omni-Channel Permission Sets
Adding Omni-Channel to your Service Console Footer
Adding Sidebar Components to the Service Console
Adding Fields to Page Layouts and Related Lists for Improved Usability
Case Escalation Design Considerations
Log a Call Activity Management and Call Disposition Design
Case Resolution Design Considerations – Case Closure
Enabling Entitlement Management for SLA Driven Case Management
Improve Agent Productivity by Bundling Multiple Case Actions in Macros
Field Service Lightning
Final Live Agent Configurations
Creating a Self-Service Community to Increase Case Deflection
Visual Workflow Use Cases, Capabilities and Limitations for Case Management
Practice Activity – Case Management Trailhead Units
Case Management Quiz
- Contact Center Analytics
Contact Center Analytics Introduction
Contact Center Reporting Solutions
Reports and Dashboards Design Considerations
Practice Activity – Contact Center Analytics Trailhead Units
Contact Center Analytics Quiz
- Integration and Data Management
Integration and Data Management Introduction
Design Considerations for Large Data and Transaction Volumes
Contact Center Integration Patterns
Practice Activity – Integration and Data Management Trailhead Units
Integration and Data Management Quiz
- Release Readiness and Updates
Service Setup Menu
+ More Lessons
Mock Interviews
Projects
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Salesforce Service Cloud Consultant
The Salesforce Certified Service Cloud Consultant exam has been built for candidates with the experience to implement Salesforce Service Cloud solutions in a customer-facing role. Candidates planning to take the exam should have proven experience with administering and configuring of a Salesforce application.
Multiple Choice and Multi-Response Questions
Proctored Exam
$200 USD
105 Minutes
60 Questions
70% and above
Training Features
Instructor-led Sessions
The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.
Real-life Case Studies
Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.
Assignment
Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.
Lifetime Access
Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.
24 x 7 Expert Support
With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.
Certification
Each certification associated with the program is affiliated with the top universities providing edge to gain epitome in the course.
Training Certification
Your certificate and skills are vital to the extent of jump-starting your career and giving you a chance to compete in a global space.
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