Name: Salesforce Service Cloud Consultant Training
Item: Salesforce Service Cloud Consultant Training
Rating: 4.90

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Become proficient in Salesforce Service Cloud platform. Join now to learn under a Salesforce Service Cloud specialist.

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Course Duration

40 Hrs.

Live Project

2 Project

Certification Pass

Guaranteed

Training Format

Live Online /Self-Paced/Classroom

Speciality

300+

Professionals Trained

Batches every month

20+

Countries & Counting

100+

Corporate Served

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Salesforce service cloud refers to the CRM (Customer Relationship Management) platform which gets used for customer service & support. Moreover, it is based on the sales cloud product which is helpful for the sales professionals. The service cloud helps out the users by automating service processes, streamlining workflows, and finding out the important things related to customer service agents.
Service cloud can easily listen out the responses to customers across a variety of social media platforms. Additionally, social customer service gets integrated with the Salesforce customer success platform which assists the social team in gathering a comprehensive picture of customers. Resultantly, to demand of these factors demand Salesforce Service Cloud Consultant Online Training booming across different countries.

The Salesforce service cloud consultant online training in India aims to offer solid fundamental knowledge regarding the core concepts. It also offers exposure to the current industry use-cases. Here are the mentioned course objectives of this training:

Experiencing & managing implementation projects.

Inculcating out the strong analytical & problem-solving skills.

Knowledge of various salesforce product lines.

Strong understanding of internet technologies as well as cloud computing.

Understanding the data and database management.

Become familiar with the software development lifecycle.

The average salary of a Salesforce service cloud consultant online training in India gets in the range of Rs 15,50,000 per annum. Moreover, individuals can earn RS794 per hour. If we check out the entry-level position's salary after completing Salesforce sales cloud consultant online training you can get the salary of Rs 1,075,000 per annum.

A Salesforce Certified Service Cloud Consultant designs & deploys the solution which simultaneously supports our customer businesses by using salesforce applications. Moreover, the consultant has experience in designing various solutions. As the Salesforce Service Cloud Consultant Online Training in India gets completed you have the below-mentioned career prospects:

Creating as well as executing the successful solutions.

Setting up the new changes in the organization for effective management.

You can work in the customer support team for ensuring to solve the customer issues.

Certifications also influence the salary of salesforce consultants which boosts the salary by 25%.

Moreover, these professionals consist of the general & technical skillset. For example; it will help out ineffective team management, smoother business communication, etc.

The service cloud gets designed out for supporting the current, past, and future clients' requests for assistance. Between Salesforce Service Cloud & Sales Cloud the major distinctions each of getting designed for a specific set of features. Before enrolling in Salesforce Service Cloud Consultant Online Training in India you get to see the popularity:

According to the latest results which come out from 2015 to 2017 there is a 32% increase in customer happiness.

Salesforce is the prominent name in CRM (Customer Relationship Management) technology on the market today so it is top rated.

Service cloud assists our companies in streamlining their processes & calls, reducing the issue resolution times which improves customer satisfaction.

Now, the day's gone ways of multiple notebooks, notepads, and others. You can maintain it effectively with the help of the salesforce cloud.

With the help of the service cloud, you can gather out the power of Live Messaging, Email-to-case & Live Agent to the customers.

Service Cloud offers organizations better ways for improving the overall customer satisfaction for creating a reputable business.

With increasing time salesforces sales cloud consultant job horizons are expanding day by day. The consultant uses salesforce technologies for deploying new technologies. After completing Salesforce Service Cloud consultant online training, you need to follow the below-mentioned primary duties:

Technical solution shaping out the pre-sales for deals & opportunities.

They are responsible for gathering fit-gap analysis and high-level solution shaping.

Responsible for pre-sales work around the road mapping & implementation plan.

Conducting the peer review with the leadership of salesforce technology.

Participating in discovery management & requirement gathering.

Organizations like TCS, IBM, Cisco, Tesla, Infosys, and Birlasoft hire professionals who have proficiency in the Salesforce service cloud. After completing the course from Salesforce service cloud consultant online Training there are various startups & small organizations become ready to hire you.

If we talk regarding Salesforce service cloud consultant online training in India then it helps out the candidates in getting out the certificates which are 100% globally recognized. These certificates get out available in physical as well as digital formats. Moreover, it offers a competitive edge in comparison to the other non-certified peers.

Why should we learn Salesforce Service Cloud?

Salesforce assists organizations in reaping business benefits.

It helps out in making better customer relationships.

Increases organizational functioning with better project completion.

It helps out in improving relationships with stakeholders.

Helps in making better coordination among different business departments.

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CURRICULUM & PROJECTS

Salesforce Service Cloud Consultant Training

Getting Started Introduction

Signing Up for A Free Salesforce Account

Logging into Salesforce and Switching Between Lightning and Classic

Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide

Assigning The Service Cloud and Knowledge User Feature Licenses

Introduction and Getting Started Quiz

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Industry Knowledge Introduction

Installing Service and Support Dashboards to Measure Contact Center Metrics

Contact Center Kpis

Contact Center Business Challenges and How Salesforce Helps

Use Cases and Benefits for Different Interaction Channels

Challenges and Considerations for Business Continuity in The Contact Center

Types of Contact Centers and Displaying the Service Console

KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge

Contact Center Components and How They Solve Business Challenges

Practice Activity Industry Knowledge Trailhead Units

Industry Knowledge Quiz

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Implementation Strategies Introduction

Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields

Contact Center Deployment Strategies

Practice Activity Implementation Strategies Trailhead Units

Implementation Strategies Quiz

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Service Cloud Solution Design Introduction

Analyzing Customer Requirements for Service Cloud Solution Design

Extending the Service Cloud with Custom Application Development and Third-Party

Key Components for Performance Optimization and Creating a Validation Rule

User Experience Requirements Solved by the Salesforce Lightning Service Console

Salesforce Lightning Service Console Custom List Views and Creating a New User

Service Console Interaction Logs (Salesforce Classic Only)

Service Console Custom Components

Service Console Keyboard Shortcuts

Service Console Macros

Service Console Integration Toolkit and Lightning Console JavaScript API

Adjusting the Service Console Settings

Practice Activity Service Cloud Solution Design Trailhead Units

Service Cloud Solution Design Quiz

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Knowledge Management Introduction

Enabling Salesforce Knowledge and the Knowledge Article Lifecycle

Managing Knowledge Adoption and Maintenance

Creating Knowledge Data Categories Groups and Data Categories

Creating Knowledge Article Record Types and Assigning Page Layouts

Turning on the Knowledge Sidebar in the Service Console

Knowledge Publishing Workflow

Knowledge Data Migration Strategies

Knowledge vs. Solutions

Practice Activity Knowledge Management Trailhead Units

Knowledge Management Quiz

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Interaction Channels Introduction

Understanding and Implementing Multiple Support Processes Mobile Interaction Channel and Creating a Mobile Case Record Type

Telephony (aka phone) Interaction Channel

Email Interaction Channel and Creating an Email Case Record Type

Email to Case vs. On-Demand Email to Case and Configuring a Routing Address

Adding Emails Related List to Cases Page Layout

Configuring Email Templates for Effective Case Communications

Web Interaction Channel

Chat Interaction Channel Web Chat (Live Agent)

Enabling Live Agent and Creating Live Agent Users

Creating Live Agent Skills

Creating Live Agent Configurations

Creating Live Agent Deployments

Setting Up Live Agent in the Salesforce Console

Creating Chat Buttons

Enabling OmniChannel and Creating Service Presence Status

Adding the Supervisor Panel to the Salesforce Console

Social Media Interaction Channel

Chatter Groups as Internal Interaction Channels

Exam Guide Sample Question

Interaction Channels UI Design Considerations

Case Feed Configuration and Customization

Adding and Configuring the Email Action to the Case Feed

Interaction Channels Profile Design Considerations

Interaction Channels Objects to Expose Design Considerations

Interaction Channels Sharing Model Design Considerations

Interaction Channels Reporting Design Considerations

Kan Ban View and Case Feed Page Layout Assignments

Practice Activity Interaction Channels Trailhead Units

Interaction Channels Quiz

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Case Management Introduction

Designing a Case Management Solution

Case Creation Design Considerations

Case Queues Configuration

Case Assignment Design Considerations

Omni Channel for Routing of Cases

Creating Service Channels for Omni-Channel

Creating Routing Configurations for Omni-Channel

Creating a Presence Status for Omni-Channel

Creating Omni-Channel Permission Sets

Adding Omni-Channel to your Service Console Footer

Adding Sidebar Components to the Service Console

Adding Fields to Page Layouts and Related Lists for Improved Usability

Case Escalation Design Considerations

Log a Call Activity Management and Call Disposition Design

Case Resolution Design Considerations Case Closure

Enabling Entitlement Management for SLA Driven Case Management

Improve Agent Productivity by Bundling Multiple Case Actions in Macros

Field Service Lightning

Final Live Agent Configurations

Creating a Self-Service Community to Increase Case Deflection

Visual Workflow Use Cases, Capabilities and Limitations for Case Management

Practice Activity Case Management Trailhead Units

Case Management Quiz

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Contact Center Analytics Introduction

Contact Center Reporting Solutions

Reports and Dashboards Design Considerations

Practice Activity Contact Center Analytics Trailhead Units

Contact Center Analytics Quiz

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Integration and Data Management Introduction

Design Considerations for Large Data and Transaction Volumes

Contact Center Integration Patterns

Practice Activity Integration and Data Management Trailhead Units

Integration and Data Management Quiz

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Service Setup Menu

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+ More Lessons

Course Design By

Nasscom & Wipro

Course Offered By

Croma Campus

Real

Stories

success

inspiration

Abhishek

career upgrad

Upasana Singh

career upgrad

Shashank

career upgrad

Abhishek Rawat

career upgrad

Course Duration

40 Hrs.

Know More...

Weekday1 Hr/Day

Weekend2 Hr/Day

Training ModeClassroom/Online

Flexible Batches For You

31-May-2025*
Weekend
SAT - SUN
Mor | Aft | Eve - Slot

02-Jun-2025*
Weekday
MON - FRI
Mor | Aft | Eve - Slot

04-Jun-2025*
Weekday
MON - FRI
Mor | Aft | Eve - Slot

31-May-2025*
Weekend

SAT - SUN

Mor | Aft | Eve - Slot

02-Jun-2025*
Weekday

MON - FRI

Mor | Aft | Eve - Slot

04-Jun-2025*
Weekday

MON - FRI

Mor | Aft | Eve - Slot

Course Price :

For Indian

35,000 31,500 10 % OFF, Save 3500

Expires in: 00D:00H:00M:00S

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SELF ASSESSMENT

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achieve your Certification Goals

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access to career resources
upon completion

Mock Session

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LMS Learning

You will get certificate after
completion of program

Career Support

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completion of program

Salesforce Service Cloud Consultant

The Salesforce Certified Service Cloud Consultant exam has been built for candidates with the experience to implement Salesforce Service Cloud solutions in a customer-facing role. Candidates planning to take the exam should have proven experience with administering and configuring of a Salesforce application.

Format

Multiple Choice and Multi-Response Questions

Type

Proctored Exam

Cost

$200 USD

Time

105 Minutes

No of Questions

60 Questions

Passing Score

70% and above

Showcase your Course Completion Certificate to Recruiters

Training Certificate is Govern By 12 Global Associations.
Training Certificate is Powered by “Wipro DICE ID”
Training Certificate is Powered by "Verifiable Skill Credentials"

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