Become proficient in Salesforce Service Cloud platform. Join now to learn under a Salesforce Service Cloud specialist.

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  • Salesforce service cloud refers to the CRM (Customer Relationship Management) platform which gets used for customer service & support. Moreover, it is based on the sales cloud product which is helpful for the sales professionals. The service cloud helps out the users by automating service processes, streamlining workflows, and finding out the important things related to customer service agents.
  • Service cloud can easily listen out the responses to customers across a variety of social media platforms. Additionally, social customer service gets integrated with the Salesforce customer success platform which assists the social team in gathering a comprehensive picture of customers. Resultantly, to demand of these factors demand Salesforce Service Cloud Consultant Online Training booming across different countries.

Salesforce Service Cloud Consultant Online Training


  • The Salesforce service cloud consultant online training in India aims to offer solid fundamental knowledge regarding the core concepts. It also offers exposure to the current industry use-cases. Here are the mentioned course objectives of this training:
    • Experiencing & managing implementation projects.

      Inculcating out the strong analytical & problem-solving skills.

      Knowledge of various salesforce product lines.

      Strong understanding of internet technologies as well as cloud computing.

      Understanding the data and database management.

      Become familiar with the software development lifecycle.

  • The average salary of a Salesforce service cloud consultant online training in India gets in the range of Rs 15,50,000 per annum. Moreover, individuals can earn RS794 per hour. If we check out the entry-level position's salary after completing Salesforce sales cloud consultant online training you can get the salary of Rs 1,075,000 per annum.

  • A Salesforce Certified Service Cloud Consultant designs & deploys the solution which simultaneously supports our customer businesses by using salesforce applications. Moreover, the consultant has experience in designing various solutions. As the Salesforce Service Cloud Consultant Online Training in India gets completed you have the below-mentioned career prospects:
    • Creating as well as executing the successful solutions.

      Setting up the new changes in the organization for effective management.

      You can work in the customer support team for ensuring to solve the customer issues.

      Certifications also influence the salary of salesforce consultants which boosts the salary by 25%.

      Moreover, these professionals consist of the general & technical skillset. For example; it will help out ineffective team management, smoother business communication, etc.

  • The service cloud gets designed out for supporting the current, past, and future clients' requests for assistance. Between Salesforce Service Cloud & Sales Cloud the major distinctions each of getting designed for a specific set of features. Before enrolling in Salesforce Service Cloud Consultant Online Training in India you get to see the popularity:
    • According to the latest results which come out from 2015 to 2017 there is a 32% increase in customer happiness.

      Salesforce is the prominent name in CRM (Customer Relationship Management) technology on the market today so it is top rated.

      Service cloud assists our companies in streamlining their processes & calls, reducing the issue resolution times which improves customer satisfaction.

      Now, the day's gone ways of multiple notebooks, notepads, and others. You can maintain it effectively with the help of the salesforce cloud.

      With the help of the service cloud, you can gather out the power of Live Messaging, Email-to-case & Live Agent to the customers.

      Service Cloud offers organizations better ways for improving the overall customer satisfaction for creating a reputable business.

  • With increasing time salesforces sales cloud consultant job horizons are expanding day by day. The consultant uses salesforce technologies for deploying new technologies. After completing Salesforce Service Cloud consultant online training, you need to follow the below-mentioned primary duties:
    • Technical solution shaping out the pre-sales for deals & opportunities.

      They are responsible for gathering fit-gap analysis and high-level solution shaping.

      Responsible for pre-sales work around the road mapping & implementation plan.

      Conducting the peer review with the leadership of salesforce technology.

      Participating in discovery management & requirement gathering.

  • Organizations like TCS, IBM, Cisco, Tesla, Infosys, and Birlasoft hire professionals who have proficiency in the Salesforce service cloud. After completing the course from Salesforce service cloud consultant online Training there are various startups & small organizations become ready to hire you.

  • If we talk regarding Salesforce service cloud consultant online training in India then it helps out the candidates in getting out the certificates which are 100% globally recognized. These certificates get out available in physical as well as digital formats. Moreover, it offers a competitive edge in comparison to the other non-certified peers.

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Plenary for Salesforce Service Cloud Consultant Training

Track Week Days Weekends Fast Track
Course Duration 40-45 Days 7 Weekends 8 Days
Hours 1 Hrs. Per Day 2 Hrs. Per Day 6+ Hrs. Per Day
Training Mode Classroom/Online Classroom/Online Classroom/Online
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Salesforce Service Cloud Consultant Training

  • Getting Started Introduction
  • Signing Up for A Free Salesforce Account
  • Logging into Salesforce and Switching Between Lightning and Classic
  • Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide
  • Assigning The Service Cloud and Knowledge User Feature Licenses
  • Introduction and Getting Started Quiz
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  • Industry Knowledge Introduction
  • Installing Service and Support Dashboards to Measure Contact Center Metrics
  • Contact Center Kpis
  • Contact Center Business Challenges and How Salesforce Helps
  • Use Cases and Benefits for Different Interaction Channels
  • Challenges and Considerations for Business Continuity in The Contact Center
  • Types of Contact Centers and Displaying the Service Console
  • KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge
  • Contact Center Components and How They Solve Business Challenges
  • Practice Activity Industry Knowledge Trailhead Units
  • Industry Knowledge Quiz
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  • Implementation Strategies Introduction
  • Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields
  • Contact Center Deployment Strategies
  • Practice Activity Implementation Strategies Trailhead Units
  • Implementation Strategies Quiz
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  • Service Cloud Solution Design Introduction
  • Analyzing Customer Requirements for Service Cloud Solution Design
  • Extending the Service Cloud with Custom Application Development and Third-Party
  • Key Components for Performance Optimization and Creating a Validation Rule
  • User Experience Requirements Solved by the Salesforce Lightning Service Console
  • Salesforce Lightning Service Console Custom List Views and Creating a New User
  • Service Console Interaction Logs (Salesforce Classic Only)
  • Service Console Custom Components
  • Service Console Keyboard Shortcuts
  • Service Console Macros
  • Service Console Integration Toolkit and Lightning Console JavaScript API
  • Adjusting the Service Console Settings
  • Practice Activity Service Cloud Solution Design Trailhead Units
  • Service Cloud Solution Design Quiz
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  • Knowledge Management Introduction
  • Enabling Salesforce Knowledge and the Knowledge Article Lifecycle
  • Managing Knowledge Adoption and Maintenance
  • Creating Knowledge Data Categories Groups and Data Categories
  • Creating Knowledge Article Record Types and Assigning Page Layouts
  • Turning on the Knowledge Sidebar in the Service Console
  • Knowledge Publishing Workflow
  • Knowledge Data Migration Strategies
  • Knowledge vs. Solutions
  • Practice Activity Knowledge Management Trailhead Units
  • Knowledge Management Quiz
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  • Interaction Channels Introduction
  • Understanding and Implementing Multiple Support Processes Mobile Interaction Channel and Creating a Mobile Case Record Type
  • Telephony (aka phone) Interaction Channel
  • Email Interaction Channel and Creating an Email Case Record Type
  • Email to Case vs. On-Demand Email to Case and Configuring a Routing Address
  • Adding Emails Related List to Cases Page Layout
  • Configuring Email Templates for Effective Case Communications
  • Web Interaction Channel
  • Chat Interaction Channel Web Chat (Live Agent)
  • Enabling Live Agent and Creating Live Agent Users
  • Creating Live Agent Skills
  • Creating Live Agent Configurations
  • Creating Live Agent Deployments
  • Setting Up Live Agent in the Salesforce Console
  • Creating Chat Buttons
  • Enabling OmniChannel and Creating Service Presence Status
  • Adding the Supervisor Panel to the Salesforce Console
  • Social Media Interaction Channel
  • Chatter Groups as Internal Interaction Channels
  • Exam Guide Sample Question
  • Interaction Channels UI Design Considerations
  • Case Feed Configuration and Customization
  • Adding and Configuring the Email Action to the Case Feed
  • Interaction Channels Profile Design Considerations
  • Interaction Channels Objects to Expose Design Considerations
  • Interaction Channels Sharing Model Design Considerations
  • Interaction Channels Reporting Design Considerations
  • Kan Ban View and Case Feed Page Layout Assignments
  • Practice Activity Interaction Channels Trailhead Units
  • Interaction Channels Quiz
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  • Case Management Introduction
  • Designing a Case Management Solution
  • Case Creation Design Considerations
  • Case Queues Configuration
  • Case Assignment Design Considerations
  • Omni Channel for Routing of Cases
  • Creating Service Channels for Omni-Channel
  • Creating Routing Configurations for Omni-Channel
  • Creating a Presence Status for Omni-Channel
  • Creating Omni-Channel Permission Sets
  • Adding Omni-Channel to your Service Console Footer
  • Adding Sidebar Components to the Service Console
  • Adding Fields to Page Layouts and Related Lists for Improved Usability
  • Case Escalation Design Considerations
  • Log a Call Activity Management and Call Disposition Design
  • Case Resolution Design Considerations Case Closure
  • Enabling Entitlement Management for SLA Driven Case Management
  • Improve Agent Productivity by Bundling Multiple Case Actions in Macros
  • Field Service Lightning
  • Final Live Agent Configurations
  • Creating a Self-Service Community to Increase Case Deflection
  • Visual Workflow Use Cases, Capabilities and Limitations for Case Management
  • Practice Activity Case Management Trailhead Units
  • Case Management Quiz
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  • Contact Center Analytics Introduction
  • Contact Center Reporting Solutions
  • Reports and Dashboards Design Considerations
  • Practice Activity Contact Center Analytics Trailhead Units
  • Contact Center Analytics Quiz
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  • Integration and Data Management Introduction
  • Design Considerations for Large Data and Transaction Volumes
  • Contact Center Integration Patterns
  • Practice Activity Integration and Data Management Trailhead Units
  • Integration and Data Management Quiz
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  • Service Setup Menu
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Salesforce Service Cloud Consultant

The Salesforce Certified Service Cloud Consultant exam has been built for candidates with the experience to implement Salesforce Service Cloud solutions in a customer-facing role. Candidates planning to take the exam should have proven experience with administering and configuring of a Salesforce application.


Multiple Choice and Multi-Response Questions


Proctored Exam


$200 USD


105 Minutes

No of Questions

60 Questions

Passing Score

70% and above

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