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Become proficient in Salesforce Service Cloud platform. Join now to learn under a Salesforce Service Cloud specialist.

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Salesforce service cloud refers to the CRM (Customer Relationship Management) platform which gets used for customer service & support. The part of the salesforce platform emphasizes providing support & help to the customers. The service cloud helps out the users by automating service processes, streamlining workflows, and finding out the important things related to customer service agents. It helps out in retaining out the customers which result in increasing their satisfaction & loyalty.
Service cloud can easily listen out the responses to customers across a variety of social media platforms. Salesforce service cloud assists in tracking & solving the ongoing issues. Resultantly, to demand of these factors demand for Salesforce Service Cloud Consultant Training in Delhi booming across different countries.

The Salesforce service cloud consultant training institute in Delhi aims to offer solid fundamental knowledge regarding the core concepts. It also offers exposure to the current industry use-cases. Here are the mentioned course objectives of this training:

Getting out the introduction of its core concepts.

Helps out in implementing the lightning service console.

Implementing the multiple support processes for getting interaction.

Building out the customized service apps.

Tracking out the service sales metrics.

According to the recent research-based insights the total incentive after completing Salesforce Service Cloud Consultant Training in Delhi the compensation can range from $ 73,300 to $ 1,01,900. Moreover, the average base salary starts from $ 83, 560.

A Salesforce Certified Service Cloud Consultant designs & deploys the solution which simultaneously supports our customer businesses by using salesforce applications. Moreover, the consultant has experience in designing various solutions. As the Salesforce Service Cloud Consultant Training in Delhi gets completed you have the below-mentioned career prospects:

Creating as well as executing the successful solutions.

Setting up the new changes in the organization for effective management.

You can work in the customer support team for ensuring to solve the customer issues.

Certifications also influence the salary of salesforce consultants which boosts the salary by 25%.

Moreover, these professionals consist of the general & technical skillset. For example; it will help out ineffective team management, smoother business communication, etc.

The service cloud gets designed out for supporting the current, past, and future clients' requests for assistance. Between Salesforce Service Cloud & Sales Cloud the major distinctions each of getting designed for a specific set of features. Before enrolling in Salesforce Service Cloud Consultant Training institute in Delhi you get to see the popularity:

Using the service cloud agents can work out from anywhere. Moreover, with the help of easy management options such as web-based applications, mobile devices & knowledge base it minimizes the overhead costs.

Customer relations are transforming drastically with the help of live agents. With increasing customer loyalty, satisfaction & customer retention businesses are going to increase their prospects.

It assists in keeping the data in a safer zone by following a multi-layered approach to saving data.

As we have concerned earlier that it helps out in effective tracking which facilitates faster case resolution. It results in better management of day-to-day activities of a person.

With the help of the service cloud, you can gather out the power of Live Messaging, Email-to-case & Live Agent to the customers.

Service Cloud offers organizations better ways for improving the overall customer satisfaction for creating a reputable business.

With increasing time salesforces sales cloud consultant job horizons are expanding day by day. The consultant uses salesforce technologies for deploying new technologies. After completing Salesforce Service Cloud Consultant Training in Delhi, you need to follow the below-mentioned primary duties:

Technical solution shaping out the pre-sales for deals & opportunities.

They are responsible for gathering fit-gap analysis and high-level solution shaping.

Responsible for pre-sales work around the road mapping & implementation plan.

Conducting the peer review with the leadership of salesforce technology.

Participating in discovery management & requirement gathering.

Understanding the salesforce security models.

Deploying as well as releasing out the management knowledge.

Well-adapt in data loader as well as data migration knowledge.

Candidates must have strong programming knowledge, debugging experience as well as problem-solving skills.

Organizations like TCS, IBM, Cisco, Tesla, Infosys, and Birlasoft hire professionals who have proficiency in the Salesforce service cloud. After completing the course from Salesforce service cloud consultant Training in Delhi there are various startups & small organizations become ready to hire you.

If we talk regarding Salesforce service cloud consultant Training institute in Delhi then it helps out the candidates in getting out the certificates which are 100% globally recognized. These certificates get out available in physical as well as digital formats. Moreover, it offers a competitive edge in comparison to the other non-certified peers.

Why should we learn Salesforce Service Cloud?

Salesforce assists organizations in reaping business benefits.

It helps out in making better customer relationships.

Increases organizational functioning with better project completion.

It helps out in improving relationships with stakeholders.

Helps in making better coordination among different business departments.

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CURRICULUM & PROJECTS

Salesforce Service Cloud Consultant Training

Getting Started Introduction

Signing Up for A Free Salesforce Account

Logging into Salesforce and Switching Between Lightning and Classic

Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide

Assigning The Service Cloud and Knowledge User Feature Licenses

Introduction and Getting Started Quiz

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Industry Knowledge Introduction

Installing Service and Support Dashboards to Measure Contact Center Metrics

Contact Center Kpis

Contact Center Business Challenges and How Salesforce Helps

Use Cases and Benefits for Different Interaction Channels

Challenges and Considerations for Business Continuity in The Contact Center

Types of Contact Centers and Displaying the Service Console

KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge

Contact Center Components and How They Solve Business Challenges

Practice Activity Industry Knowledge Trailhead Units

Industry Knowledge Quiz

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Implementation Strategies Introduction

Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields

Contact Center Deployment Strategies

Practice Activity Implementation Strategies Trailhead Units

Implementation Strategies Quiz

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Service Cloud Solution Design Introduction

Analyzing Customer Requirements for Service Cloud Solution Design

Extending the Service Cloud with Custom Application Development and Third-Party

Key Components for Performance Optimization and Creating a Validation Rule

User Experience Requirements Solved by the Salesforce Lightning Service Console

Salesforce Lightning Service Console Custom List Views and Creating a New User

Service Console Interaction Logs (Salesforce Classic Only)

Service Console Custom Components

Service Console Keyboard Shortcuts

Service Console Macros

Service Console Integration Toolkit and Lightning Console JavaScript API

Adjusting the Service Console Settings

Practice Activity Service Cloud Solution Design Trailhead Units

Service Cloud Solution Design Quiz

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Knowledge Management Introduction

Enabling Salesforce Knowledge and the Knowledge Article Lifecycle

Managing Knowledge Adoption and Maintenance

Creating Knowledge Data Categories Groups and Data Categories

Creating Knowledge Article Record Types and Assigning Page Layouts

Turning on the Knowledge Sidebar in the Service Console

Knowledge Publishing Workflow

Knowledge Data Migration Strategies

Knowledge vs. Solutions

Practice Activity Knowledge Management Trailhead Units

Knowledge Management Quiz

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Interaction Channels Introduction

Understanding and Implementing Multiple Support Processes Mobile Interaction Channel and Creating a Mobile Case Record Type

Telephony (aka phone) Interaction Channel

Email Interaction Channel and Creating an Email Case Record Type

Email to Case vs. On-Demand Email to Case and Configuring a Routing Address

Adding Emails Related List to Cases Page Layout

Configuring Email Templates for Effective Case Communications

Web Interaction Channel

Chat Interaction Channel Web Chat (Live Agent)

Enabling Live Agent and Creating Live Agent Users

Creating Live Agent Skills

Creating Live Agent Configurations

Creating Live Agent Deployments

Setting Up Live Agent in the Salesforce Console

Creating Chat Buttons

Enabling OmniChannel and Creating Service Presence Status

Adding the Supervisor Panel to the Salesforce Console

Social Media Interaction Channel

Chatter Groups as Internal Interaction Channels

Exam Guide Sample Question

Interaction Channels UI Design Considerations

Case Feed Configuration and Customization

Adding and Configuring the Email Action to the Case Feed

Interaction Channels Profile Design Considerations

Interaction Channels Objects to Expose Design Considerations

Interaction Channels Sharing Model Design Considerations

Interaction Channels Reporting Design Considerations

Kan Ban View and Case Feed Page Layout Assignments

Practice Activity Interaction Channels Trailhead Units

Interaction Channels Quiz

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Case Management Introduction

Designing a Case Management Solution

Case Creation Design Considerations

Case Queues Configuration

Case Assignment Design Considerations

Omni Channel for Routing of Cases

Creating Service Channels for Omni-Channel

Creating Routing Configurations for Omni-Channel

Creating a Presence Status for Omni-Channel

Creating Omni-Channel Permission Sets

Adding Omni-Channel to your Service Console Footer

Adding Sidebar Components to the Service Console

Adding Fields to Page Layouts and Related Lists for Improved Usability

Case Escalation Design Considerations

Log a Call Activity Management and Call Disposition Design

Case Resolution Design Considerations Case Closure

Enabling Entitlement Management for SLA Driven Case Management

Improve Agent Productivity by Bundling Multiple Case Actions in Macros

Field Service Lightning

Final Live Agent Configurations

Creating a Self-Service Community to Increase Case Deflection

Visual Workflow Use Cases, Capabilities and Limitations for Case Management

Practice Activity Case Management Trailhead Units

Case Management Quiz

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Contact Center Analytics Introduction

Contact Center Reporting Solutions

Reports and Dashboards Design Considerations

Practice Activity Contact Center Analytics Trailhead Units

Contact Center Analytics Quiz

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Integration and Data Management Introduction

Design Considerations for Large Data and Transaction Volumes

Contact Center Integration Patterns

Practice Activity Integration and Data Management Trailhead Units

Integration and Data Management Quiz

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Service Setup Menu

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