GUIDE ME

Become proficient in Salesforce Service Cloud platform. Join now to learn under a Salesforce Service Cloud specialist.

4.9 out of 5 based on 12013 votes
google4.2/5
Sulekha4.8/5
Urbonpro4.6/5
Just Dial4.3/5
Fb4.5/5

Course Duration

30 Hrs.

Live Project

2 Project

Certification Pass

Guaranteed

Training Format

Live Online /Self-Paced/Classroom

Watch Live Classes

Salesforce

Speciality

prof trained

300+

Professionals Trained
batch image

4+

Batches every month
country image

20+

Countries & Counting
corporate

100+

Corporate Served

  • Salesforce service cloud refers to the comprehensive service management platform which facilitates our organizations for working with channel partners for excellent service quality. The part of the salesforce platform emphasizes providing support & help to the customers. The service cloud helps out the users by automating service processes, streamlining workflows, and finding out the important things related to customer service agents. Salesforce also upgrades its cloud platform from time to time.
  • Service cloud can easily listen out the responses to customers across a variety of social media platforms. Salesforce service cloud assists in tracking & solving the ongoing issues. Resultantly, to demand of these factors demand Salesforce Service Cloud Consultant Training in Noida booming across different countries.

Salesforce Service Cloud Consultant Training in Noida

About-Us-Course

  • The Salesforce service cloud consultant training institute in Noida aims to offer solid fundamental knowledge regarding the core concepts. It also offers exposure to the current industry use-cases. Here are the mentioned course objectives of this training:
    • Experiencing the implementation of various projects.

      Inculcating out strong analytical & problem-solving skills.

      Deep knowledge of various information related to salesforce product lines.

      Understanding of the information technologies & cloud computing.

      Knowledge of software development lifecycle.

  • According to the recent research-based insights the total incentive after completing Salesforce Service Cloud Consultant Training in Noida the compensation can range from $ 73,300 to $ 1,01,900. Moreover, the average base salary starts from $ 83, 560.

  • A Salesforce Certified Service Cloud Consultant designs & deploys the solution which simultaneously supports our customer businesses by using salesforce applications. Moreover, the consultant has experience in designing various solutions. As the Salesforce Service Cloud Consultant Training in Noida gets completed you have the below-mentioned career prospects:
    • Designing & implementing successful solutions.

      Setting up the changing out the management practices for ensuring the long-term success.

      Building out the solutions which are scalable & maintainable.

      Certifications also influence the salary of salesforce consultants which boosts the salary by 25%.

      Moreover, these professionals consist of the general & technical skillset. For example; it will help out ineffective team management, smoother business communication, etc.

  • The service cloud gets designed out for supporting the current, past, and future clients' requests for assistance. Between Salesforce Service Cloud & Sales Cloud the major distinctions each of getting designed for a specific set of features. Before enrolling in the Salesforce Service Cloud Consultant Training institute in Noida you get to see the popularity:
    • Customer relationships are the most important function for maintaining the integrity of businesses. Thus, managing our clients is important for every business.

      Customer relations are transforming drastically with the help of live agents. With increasing customer loyalty, satisfaction & customer retention businesses are going to increase their prospects.

      One of the most popular reasons which compelled individuals for using the salesforce is its customization quality. Moreover, users can suit it with their personal needs & requirements.

      Security is the main concern for businesses these days and misusing customer data is no longer acceptable. With the help of salesforce security concern remains intact.

      Salesforce supports effective integration with third-party applications. Moreover, these applications range from ERP Systems, accounting systems, order systems as well as marketing systems.

      It assists in building partnerships with clients and stakeholders. They are also responsible for offering hands-on experience and training to the staff. Resultantly, everyone can work and go for the desired results in the organization.

  • With increasing time salesforces sales cloud consultant job horizons are expanding day by day. The consultant uses salesforce technologies for deploying new technologies. After completing Salesforce Service Cloud Consultant Training in Noida, you need to follow the below-mentioned primary duties:
    • Assist the clients in designing, business architecture, process development & support of the CRM (Customer Relationship Management) applications.

      Demonstrating the knowledge of issues in the enterprise IT (Information Technology) requirement.

      Using the consulting skills, business knowledge as well as SFDC CRM experience of leading businesses.

      Providing the experience in designing workflow & maintaining the organizational challenges.

      Ensuring out the functionality of salesforce with properly analyzing out the reports & researches.

      Understanding the salesforce security models.

      Deploying as well as releasing out the management knowledge.

      Building out the custom reports, dashboards as well as workflows.

      Working out with business partners and with end-users for improving the proposed solution which leverages the salesforce functionality.

  • There are various organizations like TCS, IBM, Infosys, EXL Services, Birlasoft, Capgemini, and Concentrix as well as others. After completing the course from Salesforce service cloud consultant Training in Noida there are various startups & small organizations become ready to hire you.

  • After completing the course from Salesforce service cloud consultant Training institute in Noida you get out the 100% globally recognized certificate which is in higher demand all over the world. With the help of a training certificate, individuals can apply for any job in the international arena.

Why should we learn Salesforce Service Cloud?

Request more information

By registering here, I agree to Croma Campus Terms & Conditions and Privacy Policy

Plenary for Salesforce Service Cloud Consultant Training

TrackWeek DaysWeekendsFast Track
Course Duration 40-45 Days 7 Weekends 8 Days
Hours 1 Hrs. Per Day 2 Hrs. Per Day 6+ Hrs. Per Day
Training ModeClassroom/OnlineClassroom/OnlineClassroom/Online
Want To Know More About

This Course

Program fees are indicative only* Know more

Program Core Credentials

user

Trainer Profiles

Industry Experts

trainer

Trained Students

10000+

industry

Success Ratio

100%

Corporate Training

For India & Abroad

abrord

Job Assistance

100%

BATCH TIMINGS

Salesforce Service Cloud Consultant Training Upcoming Batches

WEEKDAY

12-Dec-2022*

Take class during weekdays and utilize your weekend for practice.

Get regular training by Industry Experts.

Get Proper guidance on certifications.

Register for FREE demo before signing up.

10% OFF

FASTRACK

03-Jan-2023*

Running lack of time? Join Fastrack classes to speed up your career growth.

Materials and guidance on certifications

Register for FREE demo before signing up.

WEEKDAY

07-Dec-2022*

Take class during weekdays and utilize your weekend for practice.

Get regular training by Industry Experts.

Get Proper guidance on certifications.

Register for FREE demo before signing up.

10% OFF

WEEKDAY

05-Jan-2023

Take class during weekdays and utilize your weekend for practice.

Get regular training by Industry Experts.

Get Proper guidance on certifications.

Register for FREE demo before signing up.

10% OFF

WEEKEND

10-Dec-2022

More Suitable for working professionals who cannot join in weekdays

Get Intensive coaching in less time

Get Proper guidance on certifications.

Register for FREE demo before signing up.

10% OFF

WEEKEND

17-Dec-2022*

More Suitable for working professionals who cannot join in weekdays

Get Intensive coaching in less time

Get Proper guidance on certifications.

Register for FREE demo before signing up.

10% OFF

Timings Doesn't Suit You ?

We can set up a batch at your convenient time.

Batch Request

FOR QUERIES, FEEDBACK OR ASSISTANCE

Contact Croma Campus Learner Support

Best of support with us

Phone (For Voice Call)

+919711526942

WhatsApp (For Call & Chat)

+91-8287060032

CURRICULUM & PROJECTS

Salesforce Service Cloud Consultant Training

  • The Salesforce Service Cloud Consultant Certification demonstrates that you can implement the Salesforce Lightning Service Console, design service solutions on the Salesforce platform, and can implement Omnichannel, create Macros, and create custom apps to deliver world class service as a Service Cloud consultant.
  • In this program you will learn:
    • Introduction and Getting Started

      Industry Knowledge

      Implementation Strategies

      Service Cloud Solution Design

      Knowledge Management

      Interaction Channels

      Case Management

      Contact Center Analytics

      Integration and Data Management

      Release Readiness and Updates

Get full course syllabus in your inbox

  • Introduction and Getting Started
    • Getting Started Introduction

      Signing Up for A Free Salesforce Account

      Logging into Salesforce and Switching Between Lightning and Classic

      Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide

      Assigning The Service Cloud and Knowledge User Feature Licenses

      Introduction and Getting Started Quiz

Get full course syllabus in your inbox

  • Industry Knowledge
    • Industry Knowledge Introduction

      Installing Service and Support Dashboards to Measure Contact Center Metrics

      Contact Center Kpis

      Contact Center Business Challenges and How Salesforce Helps

      Use Cases and Benefits for Different Interaction Channels

      Challenges and Considerations for Business Continuity in The Contact Center

      Types of Contact Centers and Displaying the Service Console

      KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge

      Contact Center Components and How They Solve Business Challenges

      Practice Activity – Industry Knowledge Trailhead Units

      Industry Knowledge Quiz

Get full course syllabus in your inbox

  • Implementation Strategies
    • Implementation Strategies Introduction

      Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields

      Contact Center Deployment Strategies

      Practice Activity – Implementation Strategies Trailhead Units

      Implementation Strategies Quiz

Get full course syllabus in your inbox

  • Service Cloud Solution Design
    • Service Cloud Solution Design Introduction

      Analyzing Customer Requirements for Service Cloud Solution Design

      Extending the Service Cloud with Custom Application Development and Third-Party

      Key Components for Performance Optimization and Creating a Validation Rule

      User Experience Requirements Solved by the Salesforce Lightning Service Console

      Salesforce Lightning Service Console Custom List Views and Creating a New User

      Service Console Interaction Logs (Salesforce Classic Only)

      Service Console Custom Components

      Service Console Keyboard Shortcuts

      Service Console Macros

      Service Console Integration Toolkit and Lightning Console JavaScript API

      Adjusting the Service Console Settings

      Practice Activity – Service Cloud Solution Design Trailhead Units

      Service Cloud Solution Design Quiz

Get full course syllabus in your inbox

  • Knowledge Management
    • Knowledge Management Introduction

      Enabling Salesforce Knowledge and the Knowledge Article Lifecycle

      Managing Knowledge Adoption and Maintenance

      Creating Knowledge Data Categories Groups and Data Categories

      Creating Knowledge Article Record Types and Assigning Page Layouts

      Turning on the Knowledge Sidebar in the Service Console

      Knowledge Publishing Workflow

      Knowledge Data Migration Strategies

      Knowledge vs. Solutions

      Practice Activity – Knowledge Management Trailhead Units

      Knowledge Management Quiz

Get full course syllabus in your inbox

  • Interaction Channels
    • Interaction Channels Introduction

      Understanding and Implementing Multiple Support Processes Mobile Interaction Channel and Creating a Mobile Case Record Type

      Telephony (aka ‘phone’) Interaction Channel

      Email Interaction Channel and Creating an Email Case Record Type

      Email to Case vs. On-Demand Email to Case and Configuring a Routing Address

      Adding Emails Related List to Cases Page Layout

      Configuring Email Templates for Effective Case Communications

      Web Interaction Channel

      Chat Interaction Channel – Web Chat (Live Agent)

      Enabling Live Agent and Creating Live Agent Users

      Creating Live Agent Skills

      Creating Live Agent Configurations

      Creating Live Agent Deployments

      Setting Up Live Agent in the Salesforce Console

      Creating Chat Buttons

      Enabling OmniChannel and Creating Service Presence Status

      Adding the Supervisor Panel to the Salesforce Console

      Social Media Interaction Channel

      Chatter Groups as Internal Interaction Channels

      Exam Guide Sample Question

      Interaction Channels UI Design Considerations

      Case Feed Configuration and Customization

      Adding and Configuring the Email Action to the Case Feed

      Interaction Channels Profile Design Considerations

      Interaction Channels Objects to Expose Design Considerations

      Interaction Channels Sharing Model Design Considerations

      Interaction Channels Reporting Design Considerations

      Kan Ban View and Case Feed Page Layout Assignments

      Practice Activity – Interaction Channels Trailhead Units

      Interaction Channels Quiz

Get full course syllabus in your inbox

  • Case Management
    • Case Management Introduction

      Designing a Case Management Solution

      Case Creation Design Considerations

      Case Queues Configuration

      Case Assignment Design Considerations

      Omni Channel for Routing of Cases

      Creating Service Channels for Omni-Channel

      Creating Routing Configurations for Omni-Channel

      Creating a Presence Status for Omni-Channel

      Creating Omni-Channel Permission Sets

      Adding Omni-Channel to your Service Console Footer

      Adding Sidebar Components to the Service Console

      Adding Fields to Page Layouts and Related Lists for Improved Usability

      Case Escalation Design Considerations

      Log a Call Activity Management and Call Disposition Design

      Case Resolution Design Considerations – Case Closure

      Enabling Entitlement Management for SLA Driven Case Management

      Improve Agent Productivity by Bundling Multiple Case Actions in Macros

      Field Service Lightning

      Final Live Agent Configurations

      Creating a Self-Service Community to Increase Case Deflection

      Visual Workflow Use Cases, Capabilities and Limitations for Case Management

      Practice Activity – Case Management Trailhead Units

      Case Management Quiz

Get full course syllabus in your inbox

  • Contact Center Analytics
    • Contact Center Analytics Introduction

      Contact Center Reporting Solutions

      Reports and Dashboards Design Considerations

      Practice Activity – Contact Center Analytics Trailhead Units

      Contact Center Analytics Quiz

Get full course syllabus in your inbox

  • Integration and Data Management
    • Integration and Data Management Introduction

      Design Considerations for Large Data and Transaction Volumes

      Contact Center Integration Patterns

      Practice Activity – Integration and Data Management Trailhead Units

      Integration and Data Management Quiz

Get full course syllabus in your inbox

  • Release Readiness and Updates
    • Service Setup Menu

Get full course syllabus in your inbox

+ More Lessons

Need Customized curriculum?

Mock Interviews

Prepare & Practice for real-life job interviews by joining the Mock Interviews drive at Croma Campus and learn to perform with confidence with our expert team.Not sure of Interview environments? Don’t worry, our team will familiarize you and help you in giving your best shot even under heavy pressures.Our Mock Interviews are conducted by trailblazing industry-experts having years of experience and they will surely help you to improve your chances of getting hired in real.
How Croma Campus Mock Interview Works?

Projects

Validate your skills and knowledge by working on industry-based projects that includes significant real-time use cases.Gain hands-on expertize in Top IT skills and become industry-ready after completing our project works and assessments.Our projects are perfectly aligned with the modules given in the curriculum and they are picked up based on latest industry standards. Add some meaningful project works in your resume, get noticed by top industries and start earning huge salary lumps right away.
Request more informations

Phone (For Voice Call):

+91-971 152 6942

WhatsApp (For Call & Chat):

+918287060032

self assessment

Learn, Grow & Test your skill with Online Assessment Exam to achieve your Certification Goals

laptop

FAQ's

In comparison to the sales & service cloud consultant exams, passing out the cloud certification is not much more difficult.

  • Salesforce Administrators.
  • Salesforce Platform App Builder.
  • Salesforce Architect.
  • Salesforce Consultant.

For getting out the dream job salesforce certification is valuable.

  • An ISO certified.
  • Specialized course content.
  • One-to-one training.

These jobs are challenging because the individual in the role must have end-user needs.

Career Assistancecareer assistance
  • - Build an Impressive Resume
  • - Get Tips from Trainer to Clear Interviews
  • - Attend Mock-Up Interviews with Experts
  • - Get Interviews & Get Hired
Are you satisfied with our Training Curriculum?

If yes, Register today and get impeccable Learning Solutions!

man

Salesforce Service Cloud Consultant

The Salesforce Certified Service Cloud Consultant exam has been built for candidates with the experience to implement Salesforce Service Cloud solutions in a customer-facing role. Candidates planning to take the exam should have proven experience with administering and configuring of a Salesforce application.

formate
Format

Multiple Choice and Multi-Response Questions

growth
Type

Proctored Exam

cost
Cost

$200 USD

time
Time

105 Minutes

delivery
No of Questions

60 Questions

language
Passing Score

70% and above

Training Features

instructore

Instructor-led Sessions

The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.

real life

Real-life Case Studies

Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.

assigment

Assignment

Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.

life time access

Lifetime Access

Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.

expert

24 x 7 Expert Support

With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.

certification

Certification

Each certification associated with the program is affiliated with the top universities providing edge to gain epitome in the course.

Training Certification

Earn your certificate

Your certificate and skills are vital to the extent of jump-starting your career and giving you a chance to compete in a global space.

Share your achievement

Talk about it on Linkedin, Twitter, Facebook, boost your resume or frame it- tell your friend and colleagues about it.

Video Reviews

Testimonials & Reviews

×

For Voice Call

+91-971 152 6942

For Whatsapp Call & Chat

+91-8287060032
1