Become proficient in Salesforce Service Cloud platform. Join now to learn under a Salesforce Service Cloud specialist.

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  • Salesforce service cloud refers to the comprehensive service management platform which facilitates our organizations for working with channel partners for excellent service quality. The part of the salesforce platform emphasizes providing support & help to the customers. The service cloud helps out the users by automating service processes, streamlining workflows, and finding out the important things related to customer service agents. Salesforce also upgrades its cloud platform from time to time.
  • Service cloud can easily listen out the responses to customers across a variety of social media platforms. Salesforce service cloud assists in tracking & solving the ongoing issues. Resultantly, to demand of these factors demand Salesforce Service Cloud Consultant Training in Noida booming across different countries.

Salesforce Service Cloud Consultant Training in Noida


  • The Salesforce service cloud consultant training institute in Noida aims to offer solid fundamental knowledge regarding the core concepts. It also offers exposure to the current industry use-cases. Here are the mentioned course objectives of this training:
    • Experiencing the implementation of various projects.

      Inculcating out strong analytical & problem-solving skills.

      Deep knowledge of various information related to salesforce product lines.

      Understanding of the information technologies & cloud computing.

      Knowledge of software development lifecycle.

  • According to the recent research-based insights the total incentive after completing Salesforce Service Cloud Consultant Training in Noida the compensation can range from $ 73,300 to $ 1,01,900. Moreover, the average base salary starts from $ 83, 560.

  • A Salesforce Certified Service Cloud Consultant designs & deploys the solution which simultaneously supports our customer businesses by using salesforce applications. Moreover, the consultant has experience in designing various solutions. As the Salesforce Service Cloud Consultant Training in Noida gets completed you have the below-mentioned career prospects:
    • Designing & implementing successful solutions.

      Setting up the changing out the management practices for ensuring the long-term success.

      Building out the solutions which are scalable & maintainable.

      Certifications also influence the salary of salesforce consultants which boosts the salary by 25%.

      Moreover, these professionals consist of the general & technical skillset. For example; it will help out ineffective team management, smoother business communication, etc.

  • The service cloud gets designed out for supporting the current, past, and future clients' requests for assistance. Between Salesforce Service Cloud & Sales Cloud the major distinctions each of getting designed for a specific set of features. Before enrolling in the Salesforce Service Cloud Consultant Training institute in Noida you get to see the popularity:
    • Customer relationships are the most important function for maintaining the integrity of businesses. Thus, managing our clients is important for every business.

      Customer relations are transforming drastically with the help of live agents. With increasing customer loyalty, satisfaction & customer retention businesses are going to increase their prospects.

      One of the most popular reasons which compelled individuals for using the salesforce is its customization quality. Moreover, users can suit it with their personal needs & requirements.

      Security is the main concern for businesses these days and misusing customer data is no longer acceptable. With the help of salesforce security concern remains intact.

      Salesforce supports effective integration with third-party applications. Moreover, these applications range from ERP Systems, accounting systems, order systems as well as marketing systems.

      It assists in building partnerships with clients and stakeholders. They are also responsible for offering hands-on experience and training to the staff. Resultantly, everyone can work and go for the desired results in the organization.

  • With increasing time salesforces sales cloud consultant job horizons are expanding day by day. The consultant uses salesforce technologies for deploying new technologies. After completing Salesforce Service Cloud Consultant Training in Noida, you need to follow the below-mentioned primary duties:
    • Assist the clients in designing, business architecture, process development & support of the CRM (Customer Relationship Management) applications.

      Demonstrating the knowledge of issues in the enterprise IT (Information Technology) requirement.

      Using the consulting skills, business knowledge as well as SFDC CRM experience of leading businesses.

      Providing the experience in designing workflow & maintaining the organizational challenges.

      Ensuring out the functionality of salesforce with properly analyzing out the reports & researches.

      Understanding the salesforce security models.

      Deploying as well as releasing out the management knowledge.

      Building out the custom reports, dashboards as well as workflows.

      Working out with business partners and with end-users for improving the proposed solution which leverages the salesforce functionality.

  • There are various organizations like TCS, IBM, Infosys, EXL Services, Birlasoft, Capgemini, and Concentrix as well as others. After completing the course from Salesforce service cloud consultant Training in Noida there are various startups & small organizations become ready to hire you.

  • After completing the course from Salesforce service cloud consultant Training institute in Noida you get out the 100% globally recognized certificate which is in higher demand all over the world. With the help of a training certificate, individuals can apply for any job in the international arena.

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Plenary for Salesforce Service Cloud Consultant Training

Track Week Days Weekends Fast Track
Course Duration 40-45 Days 7 Weekends 8 Days
Hours 1 Hrs. Per Day 2 Hrs. Per Day 6+ Hrs. Per Day
Training Mode Classroom/Online Classroom/Online Classroom/Online
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Salesforce Service Cloud Consultant Training

  • Getting Started Introduction
  • Signing Up for A Free Salesforce Account
  • Logging into Salesforce and Switching Between Lightning and Classic
  • Downloading and Reviewing the Service Cloud Consultant Certifications Exam Guide
  • Assigning The Service Cloud and Knowledge User Feature Licenses
  • Introduction and Getting Started Quiz
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  • Industry Knowledge Introduction
  • Installing Service and Support Dashboards to Measure Contact Center Metrics
  • Contact Center Kpis
  • Contact Center Business Challenges and How Salesforce Helps
  • Use Cases and Benefits for Different Interaction Channels
  • Challenges and Considerations for Business Continuity in The Contact Center
  • Types of Contact Centers and Displaying the Service Console
  • KCS Core Tenets and A Glimpse of the Service Setup Menu and Salesforce Knowledge
  • Contact Center Components and How They Solve Business Challenges
  • Practice Activity Industry Knowledge Trailhead Units
  • Industry Knowledge Quiz
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  • Implementation Strategies Introduction
  • Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields
  • Contact Center Deployment Strategies
  • Practice Activity Implementation Strategies Trailhead Units
  • Implementation Strategies Quiz
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  • Service Cloud Solution Design Introduction
  • Analyzing Customer Requirements for Service Cloud Solution Design
  • Extending the Service Cloud with Custom Application Development and Third-Party
  • Key Components for Performance Optimization and Creating a Validation Rule
  • User Experience Requirements Solved by the Salesforce Lightning Service Console
  • Salesforce Lightning Service Console Custom List Views and Creating a New User
  • Service Console Interaction Logs (Salesforce Classic Only)
  • Service Console Custom Components
  • Service Console Keyboard Shortcuts
  • Service Console Macros
  • Service Console Integration Toolkit and Lightning Console JavaScript API
  • Adjusting the Service Console Settings
  • Practice Activity Service Cloud Solution Design Trailhead Units
  • Service Cloud Solution Design Quiz
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  • Knowledge Management Introduction
  • Enabling Salesforce Knowledge and the Knowledge Article Lifecycle
  • Managing Knowledge Adoption and Maintenance
  • Creating Knowledge Data Categories Groups and Data Categories
  • Creating Knowledge Article Record Types and Assigning Page Layouts
  • Turning on the Knowledge Sidebar in the Service Console
  • Knowledge Publishing Workflow
  • Knowledge Data Migration Strategies
  • Knowledge vs. Solutions
  • Practice Activity Knowledge Management Trailhead Units
  • Knowledge Management Quiz
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  • Interaction Channels Introduction
  • Understanding and Implementing Multiple Support Processes Mobile Interaction Channel and Creating a Mobile Case Record Type
  • Telephony (aka phone) Interaction Channel
  • Email Interaction Channel and Creating an Email Case Record Type
  • Email to Case vs. On-Demand Email to Case and Configuring a Routing Address
  • Adding Emails Related List to Cases Page Layout
  • Configuring Email Templates for Effective Case Communications
  • Web Interaction Channel
  • Chat Interaction Channel Web Chat (Live Agent)
  • Enabling Live Agent and Creating Live Agent Users
  • Creating Live Agent Skills
  • Creating Live Agent Configurations
  • Creating Live Agent Deployments
  • Setting Up Live Agent in the Salesforce Console
  • Creating Chat Buttons
  • Enabling OmniChannel and Creating Service Presence Status
  • Adding the Supervisor Panel to the Salesforce Console
  • Social Media Interaction Channel
  • Chatter Groups as Internal Interaction Channels
  • Exam Guide Sample Question
  • Interaction Channels UI Design Considerations
  • Case Feed Configuration and Customization
  • Adding and Configuring the Email Action to the Case Feed
  • Interaction Channels Profile Design Considerations
  • Interaction Channels Objects to Expose Design Considerations
  • Interaction Channels Sharing Model Design Considerations
  • Interaction Channels Reporting Design Considerations
  • Kan Ban View and Case Feed Page Layout Assignments
  • Practice Activity Interaction Channels Trailhead Units
  • Interaction Channels Quiz
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  • Case Management Introduction
  • Designing a Case Management Solution
  • Case Creation Design Considerations
  • Case Queues Configuration
  • Case Assignment Design Considerations
  • Omni Channel for Routing of Cases
  • Creating Service Channels for Omni-Channel
  • Creating Routing Configurations for Omni-Channel
  • Creating a Presence Status for Omni-Channel
  • Creating Omni-Channel Permission Sets
  • Adding Omni-Channel to your Service Console Footer
  • Adding Sidebar Components to the Service Console
  • Adding Fields to Page Layouts and Related Lists for Improved Usability
  • Case Escalation Design Considerations
  • Log a Call Activity Management and Call Disposition Design
  • Case Resolution Design Considerations Case Closure
  • Enabling Entitlement Management for SLA Driven Case Management
  • Improve Agent Productivity by Bundling Multiple Case Actions in Macros
  • Field Service Lightning
  • Final Live Agent Configurations
  • Creating a Self-Service Community to Increase Case Deflection
  • Visual Workflow Use Cases, Capabilities and Limitations for Case Management
  • Practice Activity Case Management Trailhead Units
  • Case Management Quiz
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  • Contact Center Analytics Introduction
  • Contact Center Reporting Solutions
  • Reports and Dashboards Design Considerations
  • Practice Activity Contact Center Analytics Trailhead Units
  • Contact Center Analytics Quiz
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  • Integration and Data Management Introduction
  • Design Considerations for Large Data and Transaction Volumes
  • Contact Center Integration Patterns
  • Practice Activity Integration and Data Management Trailhead Units
  • Integration and Data Management Quiz
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  • Service Setup Menu
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In comparison to the sales & service cloud consultant exams, passing out the cloud certification is not much more difficult.

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  • Salesforce Platform App Builder.
  • Salesforce Architect.
  • Salesforce Consultant.

For getting out the dream job salesforce certification is valuable.

  • An ISO certified.
  • Specialized course content.
  • One-to-one training.

These jobs are challenging because the individual in the role must have end-user needs.

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Salesforce Service Cloud Consultant

The Salesforce Certified Service Cloud Consultant exam has been built for candidates with the experience to implement Salesforce Service Cloud solutions in a customer-facing role. Candidates planning to take the exam should have proven experience with administering and configuring of a Salesforce application.


Multiple Choice and Multi-Response Questions


Proctored Exam


$200 USD


105 Minutes

No of Questions

60 Questions

Passing Score

70% and above

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