Become an expert in customizing and configuring Salesforce. Enroll yourself today to learn Salesforce administrator.

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Course Duration

30 Hrs.

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2 Project

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  • Salesforce is one of the most renowned CRM software in the market. CRM software enables a firm to build and maintain strong relationships with its existing customers, prospects, and clients. Furthermore, the software enables a firm to store their customer details, track leads, gain access to useful insights, automate business flows, etc.
  • Things you will learn in Salesforce Administrator Training:
    • Salesforce Terminology

      How does the CRM software work

      Creating and managing users

      What are the various security features of Salesforce

      Creating and customizing tabs

      How does Salesforce organize the data

      Salesforce Cloud

      Service Cloud, etc.

  • Prerequisites of Salesforce Admin Training
  • There are no minimum prerequisites for joining this Salesforce Administrator Course. However, it would be an advantage if you have basic knowledge about Salesforce and its various functions/features which are available for use by an end-user.
  • This Salesforce Administrator Certification is for:
    • Newbies who don’t have in-depth knowledge about Salesforce.

      Salesforce users that have basic knowledge of CRM software and its various functions and features.

      Aspiring Salesforce Administrators.

      IT managers.

Salesforce Administrator Certification Training


  • This Salesforce Admin Course will help you become proficient in working with the core administration features of the software. Moreover, by taking up the Salesforce Admin Certification, you will learn to set up, configure and manage Salesforce and work with its various functions/features which are available for use by an end-user.
    • Help students understand Salesforce terminology.

      Teach students how to configure the user interface of Salesforce.

      Make students comfortable in configuring and working with various functions of Salesforce.

      Help students understand the different security features available for end-users of Salesforce.

      Make students comfortable in implementing automation using Salesforce.

      Help Students become proficient in customizing features of the CRM solution.

      Help students become proficient in creating and managing users on Salesforce.

      Make students comfortable in working with Salesforce Cloud.

      Teach students how to use Service Cloud without any difficulty.

      Our Trainers Will Help You understand Salesforce Administrator Training in-depth.

  • In this Salesforce Administrator Course, the trainers will help you with the following parameters.
    • Understand how to set up, configure and manage Salesforce.

      Become familiar with various functions/features of Salesforce which are available for use by an end-user.

      Learn how to optimize the CRM solution.

      Our Salesforce Administrator Certification will also help you learn how to configure the UI of the CRM solution.

      Become an expert in creating and customizing tabs.

      Understand the functioning of Salesforce Cloud.

      In fact, you will also learn how to work with Service Cloud.

      Understand the roles and responsibilities of a Salesforce Administrator.

      Become a competent Salesforce Administrator.

  • There is a huge demand for Salesforce Admin Training in the market, majorly because of its bright scope. This is mainly because of the benefits that a Salesforce Administrator provides to an organization.
    • As per Indeed and other leading job portals, an expert Salesforce Administrator can earn a hefty amount of money for his services.

      On average a fresher Salesforce Administrator can earn around 5,00,000- 6,00,000 per year while working.

      Whereas an experienced Salesforce administrator can earn around 11,00,000- 12,00,000 per year for his services.

      In short, by obtaining Salesforce Admin Course, you will earn handsome remuneration by working as Salesforce Administrator in an organization.

  • As a Salesforce Administrator, you will get lots of career opportunities for progression as compared to other professionals working in an organization. Here are some of the career options that you will get once you complete your Salesforce Administrator Training:
    • Work as a Salesforce Administrator.

      Train for any other role in Salesforce like Developer, Marketing Cloud specialist, Architect, etc.

      Enhance your skills and become a Senior Salesforce Administrator.

      Actively contribute to the Salesforce community.

      Become a Salesforce trainer and train other aspiring Salesforce Administrators.

  • A lot of career opportunities for progression are available for Salesforce Administrators. Thus, if you wish to have an exciting career full of lots of growth opportunities then you should definitely join the Salesforce Administrator Course program to become a competent Salesforce Admin.

  • Salesforce CRM is a very robust and popular CRM solution that empowers a company to build and maintain strong relationships with its existing customers, prospects, and clients. Besides this CRM solution empowers a firm to automate its business flow, track leads, gain access to powerful insights, etc. Amazing, right.
  • Here are some of the key reasons behind the popularity of the Salesforce Admin Course:
    • The company focuses on innovation and constantly improving the existing features of its CRM solution.

      It is in fact, highly scalable and is perfect for any type of business whether it is big or small.

      Salesforce has a very active online community that provides constant support to other Salesforce users.

      The company has put a lot of effort and hard work into making its CRM solution very easy, customizable, and scalable.

  • Salesforce Admins are proficient in working with different Salesforce products and their functions and features that are available for use for end-users. Companies employ them for administering their Salesforce systems, training their staff about different Salesforce products, managing their sales databases, etc. But the responsibilities of a Salesforce Admin may vary from company to company. Moreover, by enrolling in the Salesforce Admin Certification, you will understand every role in a much better way.
  • Here are some of the major responsibilities of a Salesforce Administrator:
    • Optimize Salesforce systems/products

      Setup, upgrade, and configure Salesforce systems

      Manage users, workflows, and groups

      Import leads data, contact data, and other useful data into Salesforce systems

      Manage Sales Cloud

      Build custom reports/dashboards on Salesforce systems

      Perform database maintenance tasks

  • Salesforce is a globally famous and renowned CRM solution that has a customer base of around 1,50,000 customers and this number is rapidly increasing with each passing year. This is due to the benefits that Salesforce CRM provides to an organization. In fact, you need to have a legit Salesforce Administrator Training accreditation to get into renowned companies.
  • Thus, many organizations are constantly searching for professionals that can help them utilize the power of this robust CRM solution.
  • Here are some of the top organizations hiring for Salesforce Admin jobs:
    • Cognizant technology solutions

      Tata Consultancy Services


      Tech Mahindra





      IBM, etc.

  • Once you complete the Salesforce Admin Training you will get a globally recognized certification for validating your skills. Moreover, you will be prepared to clear the Salesforce Admin Course exam very easily. Besides this, you will receive 100% placement support from our dedicated placement team.
  • Advantages of getting Salesforce Admin Certification:
    • Globally recognized certificate

      Huge remuneration

      Increased worth in the job market

      Help you demonstrate your competence in working with Salesforce CRM.

Why Should You learn Salesforce Admin Training ?

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Plenary for Salesforce Administrator Certification Training

Track Week Days Weekends Fast Track
Course Duration 40-45 Days 7 Weekends 8 Days
Hours 1 Hrs. Per Day 2 Hrs. Per Day 6+ Hrs. Per Day
Training Mode Classroom/Online Classroom/Online Classroom/Online
Course Price at :
10% OFF Expires in01D 08H 53M 23S

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Salesforce Administrator Certification Training

  • Cloud Computing Overview
    • Introduction to Cloud Computing

      Introduction to IAAS, PAAS, SAAS

      Deployment Models

      Introduction to CRM

      How can CRM help

      Evolution of CRM

      Advantages of CRM

      A view of available of CRM Products

  • Introduction to Salesforce CRM
    • What is

      Salesforce CRM Overview

      Why Salesforce

      Understanding Salesforce Architecture

      Services Provided by Salesforce

      Salesforce Vs Other Cloud

      Market Demand for Salesforce CRM.

      Job Market and growth in CMR industry.

      Salesforce Editions, Licenses and Pricing

      Salesforce Sandboxes (Dev, QA, Full, Prod.)

      Creating First SFDC Dev Account CRM Editions Navigation Overview

      Creating Salesforce Developer Account

  • Salesforce Applications
    • Sales Cloud, Service Cloud, Custom Cloud

      Rapid application Development, Cost Reduction & Quality Products

  • Salesforce Certifications
    • Certified Administration (201)

      Certified Advanced Administration (211)

      Salesforce certified platform developer 1 (PD1: 401)

      Salesforce certified platform developer 2 (PD2: 501)

  • Organization Setup
    • Salesforce Quick Navigation Walk Through

      Popular Std. Objects and their purpose

      Set up Menu Intro (Various OOB and Dev Options

      Popular in different other objects

      Organization profile, Currency etc.

      Salesforce User Interface Overview

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  • Objects in Salesforce
    • Types of objects available in salesforce

      Standard Objects

      Custom Objects

      Use of Standard Objects and Custom Objects in Salesforce

      Difference between standard and custom object

      Limitations of Standard Objects

  • Tabs in Salesforce
    • Introduction to tab

      Assigning tab to object

      Types of Tab - Custom Object Tabs, Visualforce, Web tab, Lightning Page tabs

  • Intro on various Data Types/Fields
    • Various data type fields creation

      Standard Data types

      Read only Data types

      Relational Data types

      Roll-Up Summary Fields and its features.

      Limitations of Roll-up Summary Fields

      Required, External Id, Default Value and Unique fields

  • Object Relationships
    • Introduction to Relationships

      Need of Relationships in salesforce

      Brief on Types of relationship

      Master-Details, Lookup, Self-relationship, External lookup relationship, Indirect lookup relationship, Many-to-many relationships (Junction object), Hierarchical relationship

      Deep in to Junction object

      Use of Junction object.

      Difference between master-detail and lookup relationship How to convert lookup to master details and vice Versa.

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  • Defining Workflows
  • Workflow Rules
  • Types of evaluation criteria in Workflow rules
  • Introduction to Approval Process
  • Understanding Approval steps, Approval actions, Rejection actions
  • Introduction to process builder and its action
  • What is the difference between workflow and process builder
  • Workflow Actions
    • Email Alert

      Task Create

      Field Update

      Outbound Message

  • Difference between Evaluation Criteria and Rule Criteria
  • Workflow Vs Trigger
  • Email Templates Overview
  • Email Templates for Email Notifications
  • Sending Email Templates
    • Sending Single emails

      Sending Mass emails.

  • Types of Templates
    • HTML (Using Letter Head)

      Custom HTML (without using letter head)

      Visual force Email Templates

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  • Understanding of formula fields
  • Purpose of formula field
  • Types of formula field in salesforce
  • Text/Logic/Math/Date functions & Other popular functions
  • Introduction to cross object formula
  • What is the need for object formula
  • Introduction to validation rule, Need, and Various popular functions
  • What is the difference between the formula field and Rollup summary in Salesforce
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  • Page Layouts
    • Defining Page layouts

      Field order changes

      Adding custom buttons and links

      Defining required and read only fields

      Adding related list

      Adding Sections in Detail page

  • Record Types
    • To create and maintain record types for your organization.

      Display different page layouts and picklist values based on record types.

      Uses of Record Types

  • Field Dependencies
    • Controlling field/Dependent field

      Making dependent pick list fields


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  • Introduction to User Management, User Object
  • Different types of user licenses available - Salesforce, Salesforce Platform
  • Roles and Profiles
  • Creating Users
  • Permission Sets
  • Profile Vs Permissions Sets
  • Password Policy
  • IP Address security
  • Login hours & Session settings
  • OWD -Public Read/Write, Public Read, private only
  • Manage record access with the role hierarchy
  • Sharing record-Manual and owner based
  • Manage field-level security
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  • Introduction to Data migration
  • Overview to Data loader and its installation process Data Loader Action-Insert, Update, Delete, hard delete
  • Configure the Data Loader via command line
  • Attachment upload with Data loader
  • Data Loader Vs Other Third Party ETL Tools
  • Introduction to salesforce import wizard
  • Mass Transfer Records and Delete of Records
  • Difference between Data loader and import wizard
  • Mass Transfer Records and Delete of Records
  • Back up data with a weekly export
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  • Introduction to Data Visualization-Reports and Dashboard
  • Introducing Reports and Custom Reports
  • Types of report-Tabular, summary, Matrix, and joint report
  • Understanding the formula field and bucket field.
  • Add a chart and a few other features like highlighting
  • Understanding -Reporting Snapshots, Report types
  • Overview to the dashboard and its types
  • What is a dynamic dashboard
  • Adding Dashboard Snapshots to Home Page
  • Understanding Sharing & Security of Reports-Dashboards
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  • What is AppExchange
  • Installation of an App
  • Uninstall an App
  • Create a custom app
  • Service Cloud Console
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  • Create flows
  • Screen Flows
  • Scheduled Trigger Flows
  • Auto Launched Flows
  • Record Triggered Flows
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  • Create Chatter Group
  • Adding User to Chatter Group
  • Post Message to Chatter
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There are no minimum prerequisites for joining this course. But it would be an advantage if you have basic knowledge about Salesforce and its various functions/features which are available for use by an end-user.

It may take around 40-45 days for completing the Salesforce Administrator Certification training.

You will receive a Salesforce Administrator training certificate from Croma Campus. However, if you wish to get a Salesforce Certification then you will have to register for the Salesforce Administrator certification exam on the official website of Salesforce and clear the exam.

The Salesforce Certification process is described below:

  • Step 1: Complete this training program.
  • Step 2: Visit the official website of Salesforce and register yourself for the Salesforce Administrator Certification exam.
  • Step 3: Clear the exam and become a certified Salesforce Admin.

You will learn under a skilled Salesforce Administrator that has years of working experience.

Yes, we do provide a free demo class to students who wish to enroll themselves in the Salesforce Administrator Certification training program.

Currently, we are only providing online classes to students because of covid guidelines.

Career Assistancecareer assistance
  • - Build an Impressive Resume
  • - Get Tips from Trainer to Clear Interviews
  • - Attend Mock-Up Interviews with Experts
  • - Get Interviews & Get Hired
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Salesforce Administrator (ADM-201)

The Salesforce Administrator exam has been built for people holding experience with Salesforce and continuously search for ways to help their companies in return more from additional features and capabilities.


Multiple Choice and Multi-Response Questions


Proctored Exam


$200 USD


105 Minutes

No of Questions

60 Questions

Passing Score

65% or above

Training Features


Instructor-led Sessions

The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.

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Real-life Case Studies

Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.



Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.

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Lifetime Access

Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.


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Each certification associated with the program is affiliated with the top universities providing edge to gain epitome in the course.

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