Become an expert in customizing and configuring Salesforce. Enroll yourself today to learn Salesforce administrator.

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Course Duration

30 Hrs.

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2 Project

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  • Salesforce is one of the most renowned CRM software in the market. CRM software enables a firm to build and maintain strong relationships with its existing customers, prospects, and clients. Furthermore, the software enables a firm to store their customer details, track leads, gain access to useful insights, automate business flows, etc.
  • Things you will learn in Salesforce Administrator Training:
    • Salesforce Cloud

      Service Cloud, etc.

      Creating and managing users

      What are the various security features of Salesforce

      Creating and customizing tabs

      How does Salesforce organize the data

      Salesforce Terminology

      How does the CRM software work

  • Prerequisites of Salesforce Admin Training
  • There are no minimum prerequisites for joining this Salesforce Administrator Course. However, it would be an advantage if you have basic knowledge about Salesforce and its various functions/features which are available for use by an end-user.
  • This Salesforce Administrator Certification is for:
    • Aspiring Salesforce Administrators.

      IT managers.

      Newbies who don’t have in-depth knowledge about Salesforce.

      Salesforce users that have basic knowledge of CRM software and its various functions and features.

Salesforce Administrator Certification Training


  • This Salesforce Admin Course will help you become proficient in working with the core administration features of the software. Moreover, by taking up the Salesforce Admin Certification, you will learn to set up, configure and manage Salesforce and work with its various functions/features which are available for use by an end-user.
    • Our Trainers Will Help You understand Salesforce Administrator Training in-depth.

      Teach students how to use Service Cloud without any difficulty.

      Help students become proficient in creating and managing users on Salesforce.

      Make students comfortable in working with Salesforce Cloud.

      Help Students become proficient in customizing features of the CRM solution.

      Make students comfortable in implementing automation using Salesforce.

      Help students understand the different security features available for end-users of Salesforce.

      Make students comfortable in configuring and working with various functions of Salesforce.

      Teach students how to configure the user interface of Salesforce.

      Help students understand Salesforce terminology.

  • In this Salesforce Administrator Course, the trainers will help you with the following parameters.
    • Become a competent Salesforce Administrator.

      Understand the roles and responsibilities of a Salesforce Administrator.

      Our Salesforce Administrator Certification will also help you learn how to configure the UI of the CRM solution.

      Become an expert in creating and customizing tabs.

      Understand the functioning of Salesforce Cloud.

      In fact, you will also learn how to work with Service Cloud.

      Learn how to optimize the CRM solution.

      Become familiar with various functions/features of Salesforce which are available for use by an end-user.

      Understand how to set up, configure and manage Salesforce.

  • There is a huge demand for Salesforce Admin Training in the market, majorly because of its bright scope. This is mainly because of the benefits that a Salesforce Administrator provides to an organization.
    • As per Indeed and other leading job portals, an expert Salesforce Administrator can earn a hefty amount of money for his services.

      In short, by obtaining Salesforce Admin Course, you will earn handsome remuneration by working as Salesforce Administrator in an organization.

      Whereas an experienced Salesforce administrator can earn around 11,00,000- 12,00,000 per year for his services.

      On average a fresher Salesforce Administrator can earn around 5,00,000- 6,00,000 per year while working.

  • As a Salesforce Administrator, you will get lots of career opportunities for progression as compared to other professionals working in an organization. Here are some of the career options that you will get once you complete your Salesforce Administrator Training:
    • Enhance your skills and become a Senior Salesforce Administrator.

      Actively contribute to the Salesforce community.

      Become a Salesforce trainer and train other aspiring Salesforce Administrators.

      Train for any other role in Salesforce like Developer, Marketing Cloud specialist, Architect, etc.

      Work as a Salesforce Administrator.

  • A lot of career opportunities for progression are available for Salesforce Administrators. Thus, if you wish to have an exciting career full of lots of growth opportunities then you should definitely join the Salesforce Administrator Course program to become a competent Salesforce Admin.

  • Salesforce CRM is a very robust and popular CRM solution that empowers a company to build and maintain strong relationships with its existing customers, prospects, and clients. Besides this CRM solution empowers a firm to automate its business flow, track leads, gain access to powerful insights, etc. Amazing, right.
  • Here are some of the key reasons behind the popularity of the Salesforce Admin Course:
    • The company has put a lot of effort and hard work into making its CRM solution very easy, customizable, and scalable.

      Salesforce has a very active online community that provides constant support to other Salesforce users.

      It is in fact, highly scalable and is perfect for any type of business whether it is big or small.

      The company focuses on innovation and constantly improving the existing features of its CRM solution.

  • Salesforce Admins are proficient in working with different Salesforce products and their functions and features that are available for use for end-users. Companies employ them for administering their Salesforce systems, training their staff about different Salesforce products, managing their sales databases, etc. But the responsibilities of a Salesforce Admin may vary from company to company. Moreover, by enrolling in the Salesforce Admin Certification, you will understand every role in a much better way.
  • Here are some of the major responsibilities of a Salesforce Administrator:
    • Build custom reports/dashboards on Salesforce systems

      Perform database maintenance tasks

      Manage users, workflows, and groups

      Import leads data, contact data, and other useful data into Salesforce systems

      Manage Sales Cloud

      Setup, upgrade, and configure Salesforce systems

      Optimize Salesforce systems/products

  • Salesforce is a globally famous and renowned CRM solution that has a customer base of around 1,50,000 customers and this number is rapidly increasing with each passing year. This is due to the benefits that Salesforce CRM provides to an organization. In fact, you need to have a legit Salesforce Administrator Training accreditation to get into renowned companies.
  • Thus, many organizations are constantly searching for professionals that can help them utilize the power of this robust CRM solution.
  • Here are some of the top organizations hiring for Salesforce Admin jobs:
    • Google

      IBM, etc.




      Tech Mahindra


      Tata Consultancy Services

      Cognizant technology solutions

  • Once you complete the Salesforce Admin Training you will get a globally recognized certification for validating your skills. Moreover, you will be prepared to clear the Salesforce Admin Course exam very easily. Besides this, you will receive 100% placement support from our dedicated placement team.
  • Advantages of getting Salesforce Admin Certification:
    • Help you demonstrate your competence in working with Salesforce CRM.

      Increased worth in the job market

      Huge remuneration

      Globally recognized certificate

Why Should You learn Salesforce Admin Training ?

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Plenary for Salesforce Administrator Certification Training

Track Week Days Weekends Fast Track
Course Duration 40-45 Days 7 Weekends 8Days
Hours 1 Hrs. Per Day 2Hrs. Per Day 6+ Hrs. Per Day
Training Mode Classroom/Online Classroom/Online Classroom/Online
Course Price at :
10% OFF Expires in01D 08H 53M 23S

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Salesforce Administrator Certification Training

  • Once Salesforce Admin Certification Course will be finished, you will learn all Salesforce admin concepts - SFC data models, various basic terms of Salesforce, a profound comprehension of the salesforce security model, salesforce pinnacle triggers, salesforce test classes, and Salesforce automation alternatives.
  • In this program you will learn:
    • Overview Database Configuration

      Workflows in Salesforce

      Formula Fields and Validation rules

      Record Types/Page Layouts

      SFDC Security Model

      Data Management

      Reports & Dashboard

      App Design

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  • Cloud Computing Overview
    • Introduction to Cloud Computing

      Introduction to IAAS, PAAS, SAAS

      Deployment Models

      Introduction to CRM

      How can CRM help

      Evolution of CRM

      Advantages of CRM

      A view of available of CRM Products

  • Introduction to Salesforce CRM
    • What is

      Salesforce CRM Overview

      Why Salesforce

      Understanding Salesforce Architecture

      Services Provided by Salesforce

      Salesforce Vs Other Cloud

      Market Demand for Salesforce CRM.

      Job Market and growth in CMR industry.

      Salesforce Editions, Licenses and Pricing

      Salesforce Sandboxes (Dev, QA, Full, Prod.)

      Creating First SFDC Dev Account CRM Editions Navigation – Overview

      Creating Salesforce Developer Account

  • Salesforce Applications
    • Sales Cloud, Service Cloud, Custom Cloud

      Rapid application Development, Cost Reduction & Quality Products

  • Salesforce Certifications
    • Certified Administration (201)

      Certified Advanced Administration (211)

      Salesforce certified platform developer 1 (PD1 401)

      Salesforce certified platform developer 2 (PD2 501)

  • Organization Setup
    • Salesforce Quick Navigation Walk Through

      Popular Std. Objects and their purpose

      Set up Menu Intro (Various OOB and Dev Options)

      Popular in different other objects

      Organization prole, Currency etc.

      Salesforce User Interface Overview

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  • Objects in Salesforce
    • Types of objects available in salesforce

      Standard Objects

      Custom Objects

      Use of Standard Objects and Custom Objects in Salesforce

      Difference between standard and custom object

      Limitations of Standard Objects

  • Tabs in Salesforce
    • Introduction to tab

      Assigning tab to object

      Types of Tab - Custom Object Tabs, Visualforce, Web tab, Lightning Page tabs

  • Intro on various Data Types/Fields
    • Various data type fields creation

      Standard Data types

      Read only Data types

      Relational Data types

      Roll-Up Summary Fields and its features.

      Limitations of Roll-up Summary Fields

      Required, External Id, Default Value and Unique fields

  • Object Relationships
    • Introduction to Relationships

      Need of Relationships in salesforce

      Brief on Types of relationship

      Master-Details, Lookup, Self-relationship, External lookup relationship, Indirect lookup relationship, Many-to-many relationships (Junction object), Hierarchical relationship

      Deep in to Junction object

      Use of Junction object.

      Difference between master-detail and lookup relationship

      How to convert lookup to master details and vice Versa.

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  • Workflows in Salesforce
    • Defining Workflows

      Workow Rules

      Types of evaluation criteria in Workow rules

      Introduction to Approval Process

      Understanding Approval steps, Approval actions, Rejection actions

      Introduction to process builder and its action

      What is the difference between workow and process builder

      Workflow Actions

      • Email Alert
        • Task Create
          • Field Update
            • Outbound Message

              Evaluation Criteria and Rule Criteria

              Workflow Vs Trigger

              Email Templates Overview

              Email Templates for Email Notications

              Sending Email Templates

              • Sending Single emails
                • Sending Mass emails.
              • Types of Templates
                • HTML (Using Letter Head)

                  Custom HTML (without using letter head)

                  Visual force Email Templates

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              • Formula Fields and Validation rules
                • Understanding of formula fields

                  Purpose of formula field

                  Types of formula field in salesforce

                  Text/Logic/Math/Date functions & Other popular functions

                  Introduction to cross object formula

                  What is the need for object formula

                  Introduction to validation rule, Need, and Various popular functions

                  What is the difference between the formula field and Rollup summary in Salesforce

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              • Page Layouts
                • Defining Page layouts

                  Field order changes

                  Adding custom buttons and links

                  Defining required and read only fields

                  Adding related list

                  Adding Sections in Detail page

              • Record Types
                • To create and maintain record types for your organization.

                  Display different page layouts and picklist values based on record types.

                  Uses of Record Types

              • Field Dependencies
                • Controlling field/Dependent field

                  Making dependent pick list fields


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              • SFDC Security Model
                • Introduction to User Management, User Object

                  Different types of user licenses available - Salesforce, Salesforce Platform

                  Roles and Proles

                  Creating Users

                  Permission Sets

                  Profile Vs Permissions Sets

                  Password Policy

                  IP Address security

                  Login hours & Session settings

                  OWD -Public Read/Write, Public Read, private only

                  Manage record access with the role hierarchy

                  Sharing record-Manual and owner based

                  Manage field-level security

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              • Data Management
                • Introduction to Data migration

                  Overview to Data loader and its installation process

                  Data Loader Action-Insert, Update, Delete, hard delete

                  Configure the Data Loader via command line

                  Attachment upload with Data loader

                  Data Loader Vs Other Third Party ETL Tools

                  Introduction to salesforce import wizard

                  Mass Transfer Records and Delete of Records

                  Difference between Data loader and import wizard

                  Mass Transfer Records and Delete of Records

                  Back up data with a weekly export

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              • Reports & Dashboard
                • Introduction to Data Visualization-Reports and Dashboard

                  Introducing Reports and Custom Reports

                  Types of report-Tabular, summary, Matrix, and joint report

                  Understanding the formula field and bucket field.

                  Add a chart and a few other features like highlighting

                  Understanding -Reporting Snapshots, Report types

                  Overview to the dashboard and its types

                  What is a dynamic dashboard

                  Adding Dashboard Snapshots to Home Page

                  Understanding Sharing & Security of Reports-Dashboards

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              • App Design
                • What is AppExchange

                  Installation of an App

                  Uninstall an App

                  Create a custom app

                  Service Cloud Console

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              • Placement Guide
                • What is an Interview

                  Tips to clear an Interview

                  Common Interview questions and answers

                  Salesforce Admin Interview Questions and Answers

                  Resume Building Guide

                  Attempt for Salesforce Admin Global Certification Exam

                  Start applying for Jobs

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              + More Lessons

              Need Customized curriculum?

              Mock Interviews

              Prepare & Practice for real-life job interviews by joining the Mock Interviews drive at Croma Campus and learn to perform with confidence with our expert team.Not sure of Interview environments? Don’t worry, our team will familiarize you and help you in giving your best shot even under heavy pressures.Our Mock Interviews are conducted by trailblazing industry-experts having years of experience and they will surely help you to improve your chances of getting hired in real.
              How Croma Campus Mock Interview Works?


              Validate your skills and knowledge by working on industry-based projects that includes significant real-time use cases.Gain hands-on expertize in Top IT skills and become industry-ready after completing our project works and assessments.Our projects are perfectly aligned with the modules given in the curriculum and they are picked up based on latest industry standards. Add some meaningful project works in your resume, get noticed by top industries and start earning huge salary lumps right away.
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              Learn, Grow & Test your skill with Online Assessment Exam to achieve your Certification Goals



              There are no minimum prerequisites for joining this course. But it would be an advantage if you have basic knowledge about Salesforce and its various functions/features which are available for use by an end-user.

              It may take around 40-45 days for completing the Salesforce Administrator Certification training.

              You will receive a Salesforce Administrator training certificate from Croma Campus. However, if you wish to get a Salesforce Certification then you will have to register for the Salesforce Administrator certification exam on the official website of Salesforce and clear the exam.

              The Salesforce Certification process is described below:

              • Step 1: Complete this training program.
              • Step 2: Visit the official website of Salesforce and register yourself for the Salesforce Administrator Certification exam.
              • Step 3: Clear the exam and become a certified Salesforce Admin.

              You will learn under a skilled Salesforce Administrator that has years of working experience.

              Yes, we do provide a free demo class to students who wish to enroll themselves in the Salesforce Administrator Certification training program.

              Currently, we are only providing online classes to students because of covid guidelines.

              Career Assistancecareer assistance
              • - Build an Impressive Resume
              • - Get Tips from Trainer to Clear Interviews
              • - Attend Mock-Up Interviews with Experts
              • - Get Interviews & Get Hired
              Are you satisfied with our Training Curriculum?

              If yes, Register today and get impeccable Learning Solutions!


              Salesforce Administrator (ADM-201)

              The Salesforce Administrator exam has been built for people holding experience with Salesforce and continuously search for ways to help their companies in return more from additional features and capabilities.


              Multiple Choice and Multi-Response Questions


              Proctored Exam


              $200 USD


              105 Minutes

              No of Questions

              60 Questions

              Passing Score

              65% or above

              Training Features


              Instructor-led Sessions

              The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.

              real life

              Real-life Case Studies

              Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.



              Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.

              life time access

              Lifetime Access

              Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.


              24 x 7 Expert Support

              With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.



              Each certification associated with the program is affiliated with the top universities providing edge to gain epitome in the course.

              Training Certification

              Earn your certificate

              Your certificate and skills are vital to the extent of jump-starting your career and giving you a chance to compete in a global space.

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