Master the Microsoft Dynamics 365 CRM platform by experienced professionals at Croma Campus.

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  • MS Dynamics 365, a robust customer relationship management solution from Microsoft, has garnered significant acclaim due to its distinctive and robust features. This CRM platform facilitates streamlined management and optimization of sales and marketing processes for businesses.
  • Through MS Dynamics 365 CRM training, participants gain comprehensive insights into various modules and functional aspects of the platform. Key areas covered include understanding the platform's fundamentals, adhering to best practices, mastering functional modules, administering the system effectively, and customizing the CRM environment to suit organizational needs.
  • What you will learn
    • Grasping the basics of the Dynamics CRM platform

      Adopting MS Dynamics CRM best practices

      Exploring functional modules within the CRM system

      Efficiently managing and administering MS Dynamics CRM

      Customizing the CRM platform for enhanced customer relationship management

  • This training program caters to individuals aspiring to become proficient in MS Dynamics CRM, as well as students preparing for the Dynamics 365 Fundamentals exam. Prerequisites include a foundational understanding of computers, familiarity with Microsoft Dynamics CRM basics, a passion for continual learning, and a proactive attitude toward skill acquisition.
  • Target Audience:
    • Aspiring Microsoft Dynamics CRM professionals

      IT consultants and administrators

      Recent engineering graduates seeking to enhance their skill set

MS Dynamics 365 CRM Techno-Functional Training


  • Enrolling in the MS Dynamics CRM training program provides an opportunity to delve into the essential modules of the CRM platform and acquire the expertise required of a Dynamics CRM professional. The primary objectives of this training program are:
    • Equipping students with comprehensive knowledge of the MS Dynamics CRM platform.

      Preparing students for the MS Dynamics certification exam.

      Developing proficiency in configuring CRM modules and features.

      Teaching students to extract valuable insights using CRM tools.

      Clarifying the responsibilities associated with being a Dynamics CRM expert.

      Ensuring mastery of all features within MS Dynamics 365 CRM.

  • Our experienced MS Dynamics CRM faculty/trainer will guide you to:
    • Harness the potential of Microsoft Dynamics CRM for organizational growth.

      Navigate and utilize the full spectrum of Dynamics 365 CRM features.

      Develop expertise as a skilled MS Dynamics CRM consultant.

      Understand the role and responsibilities of an MS Dynamics CRM consultant.

      Master the art of ER modeling.

      Create dynamic dashboards and reports using the Dynamics CRM platform.

  • Salary expectations after completing the MS Dynamics 365 CRM Techno-Functional Training can vary depending on several factors such as location, level of experience, industry, and specific job role. However, individuals with certification and expertise in MS Dynamics CRM typically command competitive salaries due to the high demand for professionals skilled in this area.
  • On average, entry-level positions in MS Dynamics CRM can offer salaries ranging from $50,000 to $70,000 per year. With a few years of experience and proficiency in the platform, mid-level positions may offer salaries in the range of $70,000 to $100,000 per year. Senior-level roles or positions with extensive experience and expertise can often command salaries exceeding $100,000 per year, sometimes reaching well into the six-figure range.
  • Career Level : Average Salary Range
  • Entry-Level :$50,000 - $70,000 per year
  • Mid-Level : $70,000 - $100,000 per year
  • Senior-Level : Over $100,000 per year
  • It is essential to research industry standards and specific job postings in your area to get a better understanding of the salary range for MS Dynamics CRM professionals in your desired location and role. Additionally, ongoing professional development, acquiring additional certifications, and gaining hands-on experience can contribute to salary growth over time.

  • Many chances to grow await people who know MS Dynamics CRM. Clients pay well for their skills. So, choosing a career as a Microsoft Dynamics CRM consultant brings lots of benefits.
  • Here are some jobs you can do after learning MS Dynamics CRM, along with simple descriptions:
    • Dynamics CRM Consultant: Help companies use Dynamics CRM to improve how they manage relationships with customers.

      MS Dynamics Trainer: Teach others how to use Microsoft Dynamics CRM effectively.

      Dynamics CRM Technical Consultant: Use technical skills to set up and customize Dynamics CRM for businesses.

      Mentor to a Team: Lead and guide teams in using MS Dynamics CRM to reach their goals.

  • With many opportunities available, becoming an MS Dynamics CRM Consultant can lead to a successful and exciting career.
  • Why is Dynamics Platform so Popular
    • Integration: It seamlessly integrates with other Microsoft products like Office 365, SharePoint, and Outlook, making it easier for businesses already using these tools to adopt Dynamics.

      Flexibility: Dynamics offers a high level of customization, allowing businesses to tailor the CRM system to their specific needs and workflows.

      Scalability: Whether a small startup or a large enterprise, Dynamics can scale to accommodate the growth of businesses without significant disruptions.

      Analytics and Insights: It provides robust reporting and analytics tools, allowing businesses to gain valuable insights into customer behaviours, trends, and sales performance.

      Mobility: With mobile-friendly interfaces and apps, Dynamics allows users to access and manage customer data on the go, enhancing productivity and responsiveness.

      Customer Engagement: Dynamics focuses on improving customer engagement by providing tools for personalized marketing, customer service, and sales automation, helping businesses build stronger relationships with their customers.

      Cloud-Based: With Dynamics 365 being a cloud-based solution, businesses can enjoy the benefits of automatic updates, reduced IT infrastructure costs, and enhanced security.

  • Overall, the Dynamics platform's popularity stems from its versatility, user-friendliness, and its ability to empower businesses to better understand, engage with, and serve their customers effectively.

  • MS Dynamics 365 main responsibilities:
    • Gathering requirements: Understand business needs and objectives.

      Designing solutions: Architect customized Dynamics 365 CRM configurations.

      Customizing and configuring Dynamics 365 CRM: Tailor CRM functionalities to specific requirements.

      Managing data and integrations: Ensure seamless flow of data between Dynamics 365 CRM and other systems.

      Automating workflows: Implement automated processes to streamline operations.

      Providing user training and support: Assist users in effectively utilizing Dynamics 365 CRM.

      Testing solutions: Verify functionality and quality of implemented solutions.

      Administering and maintaining the system: Oversee system performance, updates, and security.

      Continuous improvement: Identify and implement enhancements to optimize CRM performance.

      Ensuring compliance and security: Maintain adherence to regulations and safeguard sensitive data.

  • The soaring demand for MS Dynamics CRM professionals is driven by its widespread adoption among companies for customer relationship management. Consequently, employers seek these professionals to meet their CRM needs.
  • Top Hiring Companies after completing MS Dynamics 365 CRM Techno-Functional Training:
    • Accenture



      CCS Technologies

      Hitachi Solutions Ltd

  • Upon finishing the MS Dynamics 365 CRM Techno-Functional Training program, you'll acquire the essential skills of a proficient Dynamics CRM professional. Additionally, you'll receive a Microsoft Dynamics training participation certificate.
  • You'll also benefit from:
    • Comprehensive placement support

      Interview grooming sessions

      Resume preparation assistance

      Mock interview sessions

  • Advantages of Certification:
    • Industry-recognized validation of skills

      Potential salary increases

      Abundance of job prospects

      Enhancement of your professional profile

      Demonstration of expertise in utilizing MS Dynamics CRM software

Why Should You Do MS Dynamics 365 CRM Techno-Functional Training?

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Plenary for MS Dynamics 365 CRM Techno-Functional Training

TrackWeek DaysCourse DurationFast Track
Course Duration 40-45 Days 7 Weekends 8 Days
Hours 1 Hrs. Per Day 2 Hrs. Per Day 6+ Hrs. Per Day
Training Mode Classroom/Online Classroom/Online Classroom/Online
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MS Dynamics 365 CRM Techno-Functional Training Programs

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Prepare & Practice for real-life job interviews by joining the Mock Interviews drive at Croma Campus and learn to perform with confidence with our expert team. Not sure of Interview environments? Don’t worry, our team will familiarize you and help you in giving your best shot even under heavy pressures.Our Mock Interviews are conducted by trailblazing industry-experts having years of experience and they will surely help you to improve your chances of getting hired in real.
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Validate your skills and knowledge by working on industry-based projects that includes significant real-time use cases. Gain hands-on expertize in Top IT skills and become industry-ready after completing our project works and assessments.Our projects are perfectly aligned with the modules given in the curriculum and they are picked up based on latest industry standards. Add some meaningful project works in your resume, get noticed by top industries and start earning huge salary lumps right away.
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No prerequisites are required; anyone interested can enroll.

Typically takes a few weeks to months to complete the MS Dynamics 365 CRM Techno-Functional Course.

The cost varies; contact our expert team for specific pricing details.

Experienced professionals and certified instructors will provide the training.

Job roles include Dynamics 365 CRM Consultant, Developer, Business Analyst, or Solution Architect.

Career Assistancecareer assistance
  • - Build an Impressive Resume
  • - Get Tips from Trainer to Clear Interviews
  • - Attend Mock-Up Interviews with Experts
  • - Get Interviews & Get Hired
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