Salesforce Service Cloud Consultant training provided by Croma Campus and we have the best and experieced trainer having 10+ years of expecrinece.

Course Duration

30 Hrs.

Live Project

02 Project

Certification Pass

Guaranteed

Training Format

Live Online /Self-Paced/Classroom

Watch Live Classes

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Speciality

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500+

Professionals Trained
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4+

Batches every month
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20+

Countries & Counting
corporate

100+

Corporate Served
Croma Campus is one of the best "Salesforce Service Cloud Consultant" Training Institute within the Salesforce market; you need to have idea about certain concepts that will always help you to discharge your duties. You must be able to build up channels of interfaces as well as interaction that will increase your growth and productivity of your clients. Your solutions must also have contact centers disburse in, and which can be done with the use of portals, or aid in certain scenarios. You must be able to effectively & efficiently manage and maintain data and design analytics that will cater you to monitor the metrics used in cloud service.

Pre-requisites:-

. Understanding of Data Management . In hand experience of Service Cloud implementations . Powerful diagnostic and logical skills. . Knowledge of Cloud Computing Technology . Basic knowledge and huge experience in Salesforce CRM

Key Features of Salesforce Service Cloud Consultant Training are:

  • Design POC (Proof of Concept): This process is used to ensure the feasibility of the client application.
  • Video Recording of every session will be provided to candidates.
  • Live Project Based Training.
  • Job-Oriented Course Curriculum.
  • Course Curriculum is approved by Hiring Professionals of our client.
  • Post Training Support will helps the associate to implement the knowledge on client Projects.
  • Certification Based Training are designed by Certified Professionals from the relevant industries focusing on the needs of the market & certification requirement.
  • Interview calls till placement.

Why to Choose this Course

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BATCH TIMINGS

Salesforce Service Cloud Consultant Upcoming Batches

WEEKDAY

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03-Oct-2022 *

Take class during weekdays and utilize your weekend for practice.

Get regular training by Industry Experts.

Get Proper guidance on certifications.

Register for FREE demo before signing up.

10% OFF

FASTRACK

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01-Nov-2022*

Running lack of time? Join Fastrack classes to speed up your career growth.

Materials and guidance on certifications

Register for FREE demo before signing up.

WEEKDAY

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05-Oct-2022*

Take class during weekdays and utilize your weekend for practice.

Get regular training by Industry Experts.

Get Proper guidance on certifications.

Register for FREE demo before signing up.

10% OFF

WEEKDAY

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03-Nov-2022*

Take class during weekdays and utilize your weekend for practice.

Get regular training by Industry Experts.

Get Proper guidance on certifications.

Register for FREE demo before signing up.

10% OFF

WEEKEND

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08-Oct-2022*

More Suitable for working professionals who cannot join in weekdays

Get Intensive coaching in less time

Get Proper guidance on certifications.

Register for FREE demo before signing up.

10% OFF

WEEKEND

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15-Oct-2022*

More Suitable for working professionals who cannot join in weekdays

Get Intensive coaching in less time

Get Proper guidance on certifications.

Register for FREE demo before signing up.

10% OFF

Timings Doesn't Suit You ?

We can set up a batch at your convenient time.

Batch Request

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CURRICULUM & PROJECTS

Industry Knowledge

  • Explain the factors that influence key contact center metrics, KPIs, and business challenges.
  • Explain the uses cases, costs and benefits for different interaction channels.
  • Identify challenges and considerations for business continuity in the contact center.
  • Compare and contrast the different types of contact centers and their business drivers.
  • Identify the core tenets of KCS.
  • Describe how various components of a contact center can solve different business challenges.

Implementation Strategies

  • Given a scenario, determine how to facilitate a successful consulting engagement
  • Given a scenario, determine appropriate contact center deployment strategies.

Service Cloud Solution Design

  • Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations and design trade-offs.
  • Distinguish when it is appropriate to include custom application development or third-party applications.
  • Distinguish the key components that contribute to performance optimization within a design.
  • Describe the user experience requirements that can be solved by the Salesforce Console for Service.

Account and Contact Management

  • Identify use cases and design considerations for social accounts and contacts.
  • Explain how the ownership of account and contact records drive visibility of related sales information such as opportunities, activities, etc.
  • Explain the various methods for establishing relationships between accounts and contacts.
  • Explain the impact of having an account hierarchy.
  • Explain the methods for populating and maintaining account and contact data using data enrichment tools.
  • Explain the use cases and implications for implementing person accounts.

Knowledge Management

  • Explain the knowledge article lifecycle including creation, publishing, consumption, and feedback.
  • Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance.
  • Compare and contrast Files, Content, Solutions, and Knowledge.
  • Given a set of requirements, determine how to configure data categories, article types, and publishing workflow.
  • Distinguish the key factors to consider when designing a Knowledge data migration strategy.

Interaction Channels

  • Describe the use cases and functionality for each interaction channel including mobile, phone, email, web, chat and social media.
  • Differentiate between the available email-to-case and web-to-case solutions and explain how to configure each.
  • Explain the Open CTI features, architecture, and implications.
  • Given a set of requirements, recommend the appropriate Communities solution.
  • Explain the design considerations and best practices when configuring an interaction channel solution.

Case Management

  • Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
  • Describe the relationships between cases and other areas such as assets, entitlements, Communities, Live Agent, and Knowledge.
  • Given a set of KPIs, determine the appropriate case management solution.
  • Identify use cases for Chatter, Chatter Answers and Case Feed within case management.
  • Explain the capabilities, use cases, and how to configure the service entitlements in Salesforce.
  • Explain the use cases, capabilities and limitations of Visual Workflow pertinent to case management.
  • Identify capabilities for managing cases using social media.

Contact Center Analytics

  • Given a set of desired metrics, determine the appropriate reporting solution taking into account data sources, data volume, and various contact center technologies.
  • Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
  • Given a scenario, recommend appropriate strategies to measure adoption given customer size, implementation design, and required metrics.

Integration and Data Management

  • Given a scenario, analyze the implications and design considerations of large data and transaction volumes.
  • Explain the use cases and considerations common to contact center integration patterns.
  • Explain the use cases and considerations for data migration and data quality.
Need Customized curriculum?

Mock Interviews

Prepare & Practice for real-life job interviews by joining the Mock Interviews drive at Croma Campus and learn to perform with confidence with our expert team. Not sure of Interview environments? Don’t worry, our team will familiarize you and help you in giving your best shot even under heavy pressures.Our Mock Interviews are conducted by trailblazing industry-experts having years of experience and they will surely help you to improve your chances of getting hired in real.
How Croma Campus Mock Interview Works?

Projects

Validate your skills and knowledge by working on industry-based projects that includes significant real-time use cases.Gain hands-on expertize in Top IT skills and become industry-ready after completing our project works and assessments. Our projects are perfectly aligned with the modules given in the curriculum and they are picked up based on latest industry standards.Add some meaningful project works in your resume, get noticed by top industries and start earning huge salary lumps right away.
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Training Features

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Instructor-led Sessions

The most traditional way to learn with increased visibility,monitoring and control over learners with ease to learn at any time from internet-connected devices.

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Real-life Case Studies

Case studies based on top industry frameworks help you to relate your learning with real-time based industry solutions.

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Assignment

Adding the scope of improvement and fostering the analytical abilities and skills through the perfect piece of academic work.

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Lifetime Access

Get Unlimited access of the course throughout the life providing the freedom to learn at your own pace.

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24 x 7 Expert Support

With no limits to learn and in-depth vision from all-time available support to resolve all your queries related to the course.

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Certification

Each certification associated with the program is affiliated with the top universities providing edge to gain epitome in the course.

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