Salesforce Best Salesforce Training in Noida, Best Salesforce Training Institute in Noida

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Croma Campus is delivering the best Salesforce training in Noida. Which using its industrial expert trainer strength to educate candidate with 100% placement assistance. Croma Campus is one of the best Salesforce training institutes in Noida offering real-time project practice in our campus. We’ve designed our Salesforce Course Content according to Salesforce Organization recommended because of they need perfection in Salesforce cloud application. We provide most learning environment for major technical Salesforce at affordable price. At Croma Campus, Salesforce training is provided by highly experienced corporate trainers who have expertise in the core field of Salesforce.

salesforce-training-croma-campus

Croma Campus is changing meanings of Salesforce training in Noida cause of we’re working vibrantly in the market. Croma Campus follows IT training sector core values by offering the best IT summer training and industrial training in Noida. Croma Campus has well equipped hardware & software labs as per student’s comfort. We’re using best cloud server in the corporate market. We provide basic and advanced Salesforce Training in Noida with proper practically knowledge.

Croma Campus is one of the best Salesforce training center in Noida has well prepared hardware lab for Salesforce training in Noida. Our trainers organize placement oriented Salesforce training in Noida. We provide training on a real-time project which helps to student in a better understanding. Croma Campus & our trainers also help to student to get placement in top MNCs by preparation at different strategies. Our HRs properly conducted the Salesforce grooming classes for the students.

Furthermore, Croma Campus is the well-known Salesforce training center in Noida with high tech infrastructure & lab facilities. We also provide access of servers so that candidates will implement the projects at home easily. More than 3000+ candidates are mentored by Croma Campus in Salesforce training in Noida at very affordable fees.

Related Salesforce courses

Salesforce Training Introduction

Salesforce is a highly classified software which used to interact with customers. Todays, maximum companies want to track their interaction with all the customers. So that salesforce CRM works here like a CRM software which is known as customer relationship management system. Its cloud based application which works when it’s connected with the cloud server. Salesforce strategies are done with following tasks:

Salesforce Training Majorly Covers Following Topics:

Why You should Opt Croma Campus for Salesforce Training in Noida

Reason for that you should join Croma Campus:

  • Video Recording of every session will be provided to candidates.
  • Salesforce Training will be live Project Based Training.
  • Croma Campus provides job-oriented Salesforce course curriculum.
  • Design POC (Proof of Concept): This process is used to ensure the feasibility of the client application.
  • Salesforce Curriculum is approved by Hiring Professionals of our client.
  • Post Training Support will help the student to implement the knowledge on client Projects.
  • Smart classrooms fully equipped with projectors, live racks, Wi-Fi connectivity, Digital Pads.
  • Certification Based Training are designed by Certified Professionals from the relevant industries focusing on the needs of the market & certification requirement.
  • Croma Campus providing free of cost grooming classes to every student.
  • Student can retake the class if something has been missed by Student.
  • Croma Campus has all the payment options available like cheque, cash, debit card, credit card & Paytm wallet.

Croma Campus Corporate Trainer Ability for Salesforce Training in Noida

Croma Campus faculties are:

  • Croma Campus trainers are highly experienced with their core field. And all are working with their respective technologies.
  • Corporate trainers are managing their own projects in which they are working to make easy the training session.
  • All trainers are working in relevant industries like Tech Mahindra, TCS, HCL Technologies, IBM, Birla Soft, L&T InfoTech, Cognizant & Capgemini.
  • Maximum Trainers are connected with their hiring HRs so that you can get placed easily.

Placement Facility during Salesforce Training in Noida

Croma Campus placement features:

  • Croma Campus associated with top organizations like HCL, Wipro, Dell, Birlasoft, TechMahindra, TCS, IBM etc. make us capable to place our students in top MNCs across the globe.
  • Croma Campus helps to student to improve their Resume.
  • Croma Campus’s HR department conducts grooming sessions on every weekend.
  • In grooming classes, HR focuses on personality development, how to interact with interviewers, how to speak English, how to handle & control nervousness & how to represent your point of view in front of interviewer.
  • After completion of 70% Salesforce course content, we’ll arrange the interview calls to students & prepare them to F2F interaction.

 

Related Tags:   Salesforce Noida   Salesforce CRM Noida   Salesforce Marketing Cloud Consultant Noida   Salesforce Service Cloud Consultant Noida   Salesforce Sales Cloud Consultant Noida   Salesforce Advanced Developer 501 Noida   Salesforce Developer 401 Noida   Salesforce Advanced Admin 301 Noida   Salesforce Admin 201 Noida

 

  • Salesforce Certified Advanced Administrator (301)

    AdvAdm

    Salesforce Certified Administrator Exam :
    • Number of Questions: 60
    • Item Types: Multiple Choice
    • Exam time: 90 Mins.
    • Passing score: 65%
    • Price: $200 USD
    • Retake Fee: USD 100

    Syllabus for Salesforce Advanced Administrator 301 Certification Exam

    Security And Access 20%
    • Given a scenario, determine the implications to record and field data access
    • Describe the capabilities of territory management and the implications to the sharing model
    • Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration
    Extending Custom Objects And Applications 8%
    • Describe the appropriate use of relationship types when building custom objects
    Auditing And Monitoring 6%
    • Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity
    Sales Cloud Applications & Service Cloud Applications 20%
    • Explain how to customize and maintain products, price books, schedules, and quotes
    • Describe the capabilities of Customizable and Collaborative Forecasting
    • Explain how to create and maintain Salesforce Knowledge
    • Explain how to create and maintain service entitlements and entitlement processes
    • Describe the features of Salesforce which enable interaction between support agents and customers
    Data Management  10%
    • Explain the tools and best practices for improving and enriching data quality
    Content Management 03%
    • Explain how to set up and maintain Salesforce CRM Content 
    Change Management  10%
    • Describe the options available to move metadata between environments
    • Describe the capabilities and best practices for using change sets to move metadata between environments
    Reports And Dashboards 10%
    • Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements
    Process Automation 13%
    • Given a scenario, troubleshoot an approval process
    • Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem

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  • Salesforce Certified Administrator (201)

    Salesforce Certified Administrator (201)

    Salesforce Certified Administrator Exam :
    • Number of Questions: 60
    • Item Types: Multiple Choice
    • Exam time: 90 Mins.
    • Passing score: 65%
    • Price: $200 USD
    • Retake Fee: USD 100
     

    Syllabus for Salesforce Administrator 201 Certification Exam

    Organization Setup And User Setup 10%
    • Describe the components of the company profile
    • Identify the steps to set up and/or maintain a user
    • Given a scenario, troubleshoot common user access and visibility issues Global User Interface
    Global User Interface And Security and Access 16%
    • Distinguish between the various UI settings that an administrator controls
    • Explain the various organization security options
    • Describe the features and capabilities of the Salesforce sharing model
    • Given a scenario, apply the appropriate security controls
    • Describe the various settings and permissions a profile controls
    • Given a scenario, determine the appropriate use of a custom profile
    Standard And Custom Objects 18%
    • Describe the standard object architecture and relationship model
    • Explain how to create, delete, and customize fields, page layouts, and list views for custom and standard Objects
    • Given a scenario, determine the appropriate fields and page layouts for an object
    • Explain how to create, delete, and customize record types and business processes
    • Given a scenario, determine the appropriate record types and business processes
    • Explain the implications of deleting fields
    • Describe when to use and how to create formula fields
    Sales Cloud Applications & Service Cloud Applications 15%
    • Given a scenario, identify the capabilities and implications of the sales process
    • Given a scenario, identify when to apply the appropriate sales productivity features in both Salesforce Classic and Lightning Experience
    • Describe the capabilities of products and price books
    • Describe the capabilities of lead management
    • Given a scenario, identify how to automate lead management
    • Describe the capabilities of campaign management
    • Describe the capabilities of case management
    • Given a scenario, identify how to automate case management
    • Describe the capabilities of solution management
    • Describe the basic capabilities of portals
    • Describe the capabilities of Communities
    • Describe the capabilities of Salesforce Knowledge
    Activity Management, Chatter And Data Management 15%
    • Describe the capabilities of activity management
    • Describe the features of Chatter
    • Describe the considerations when importing, updating, transferring, and mass deleting data
    • Given a scenario, identify tools and use cases for managing data
    • Describe the capabilities and implications of the data validation tools
    • Describe the different ways to back up data
    Content and folder Management And Reports and Dashboard 15%
    • Describe the capabilities of Content
    • Describe how folders can be used to organize and secure communication templates, dashboards, reports, and documents
    • Describe the options available when creating or customizing a report
    • Describe the impact of the sharing model on reports
    • Describe the options available when creating and modifying dashboards
    • Describe the capabiltities of custom report types
    Workflow Automation 07%
    • Describe when workflow are evaluated
    • Describe the capabilities of workflow rules and actions
    • Given a scenario, identify the appropriate workflow solution
    • Describe capabilities and use cases for the approval process
    Desktop and Mobile Administration 02%
    • Describe the capabilities of Salesforce1 and SalesforceA
    • Describe the installation and synchronization options of Salesforce for Outlook
    AppExchange 02%
    • Identify use cases for AppExchange applications

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  • Salesforce Certified Marketing Cloud Consultant

    Salesforce-Certified-Marketing-Cloud-Email-Specialist_RGB

    Salesforce Certified Marketing Cloud Consultant Exam :
    • Number of Questions: 60
    • Item Types: Multiple Choice
    • Exam time: 90 Mins.
    • Passing score: 68%
    • Price: $200 USD
    • Retake Fee: USD 100

    Syllabus for Salesforce Marketing Cloud Consultant Certification Exam

    Discovery 13%
    • Provided with a set of business requirements, determine what additional information is needed to design the recommended solution.
    • Provided with a list of branding and creative strategies, probe for additional information that is needed to recommend an appropriate solution.
    • Provided a customer environment and goals, determine the viability of external systems that need to be included in the solution. (POS, CRM, ecommerce, data warehouse, data source inputs)
    • Demonstrate how to gather requirements in order to put together the data and segmentation strategy for the customer. (frequency, complexity, volume of sending)
    • Given a scenario that includes customer information about subscriber acquisition, management, and attrition, utilize this information to select solution components.
    • Given a solution, recommend the appropriate customer skill sets required to utilize the Marketing Cloud application.
    Conceptual Design 12%
    • Analyze customer data to determine the appropriate data model. (List model, Data Extensions)
    • In a given scenario, determine appropriate solution for given requirements considering technical expertise of personas. (Automation Studio vs. Journey Builder, for example)
    • In a given narrative data flow, select the correct data flow diagram that depicts that data flow.
    • In a given customer scenario, identify which User Stories are appropriate to use for accessing Marketing Cloud.
    • In a given customer scenario, determine factors to consider when scaling the solution.
    • Articulate how data construct will drive one-to-one messaging and content. Explain the purpose of IP Warming and make a recommendation based on customer needs.
    Marketing Cloud Connect And Account Configuration 18%
    • Understand the prerequisites to consider prior to starting a Marketing Cloud Connect configuration. (Salesforce edition, list of integration users, scope user, administrator credentials)
    • Understand how to send an email to a contact, lead, campaign, and report via the Sales / Service Cloud and Marketing Cloud. (sending, triggered, automated)
    • Understand how Sales / Service Cloud data in the Marketing Cloud can be segmented.
    • Given a customer scenario, recommend the appropriate Marketing Cloud role based on User Stories.
    • Determine which type of customer scenario warrants the creation of a business unit. (publication types, demographic, workflow processes, organizational structure)
    • In a given scenario, troubleshoot issues regarding Reply Mail Management. Analyze the impact of applying Sender Authentication Package (SAP) to a business unit. (link wrapping, landing pages, image URLs)
    Reporting And Data Design 20%
    • Explain how the information in data views and tracking extracts are accessed.
    • Compare and contrast standard reports, data views, and tracking extracts.
    • Summarize Send Logs including when/why to use it; how to create and manage. 
    • Explain the various data objects in the Marketing Cloud. (data extensions, list model, data retention model, publication lists, suppression lists)
    • Understand available data types, retention and template options when building a data extension.
    • Understand how data is retrieved within a Relational Data Model. (basic SQL)
    • Given a customer scenario, recommend appropriate import method with list or data extensions.
    • Understand the implications of a system being database of record.
    Automation And Email Build 14%
    • Given a customer scenario, select the appropriate workflow that meets the business requirement. (import, segmentation, email send)
    • Compare and contrast triggered and scheduled interactions.
    • Understand the required steps to build, test, and deploy an email based on customer requirements.
    • Explain the various ways to individualize email content. (AMPscript, personalization strings, dynamic content, guide template language)
    • Compare and contrast the ways to individualize content, such as: SSJS vs AMPscript, Dynamic Content Wizard vs. AMPscript/LookupRows function.
    • Explain various Marketing Cloud Email technologies. (Link Alias tags, Impression regions, Web Analytics Connector)
    Contact Builder 14%
    • Explain the role and capabilities within Contact Builder. (tools such as data designer, all contacts, data extensions, imports, data sources, contact configuration)
    • Understand how cardinality and root relationships impact data modeling. Summarize how to use Data Designer to incorporate data source into Contact Builder.
    • Given a customer scenario, know how to build an Attribute Group to be used for a simple interaction.
    Journey Builder 11%
    • Compare and contrast the automation tools, such as Journey Builder, Automation Studio, and Pardot.
    • Given a customer scenario that includes Journey Builder, evaluate the requirements, activities, and steps.
    • Explain the requirements for and the methods by which a contact can enter a Journey.
     

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  • Salesforce Certified Platform AppBuilder

    Salesforce-Certified-Platform-App-Builder_RGB

    Salesforce Certified Platform AppBuilder Exam :
    • Number of Questions: 20
    • Item Types: Multiple Choice
    • Exam time: 30 Mins.
    • Passing score: 65%
    • Attempts to Pass: 3
    • Price: $100 USD
    • Retake Fee: USD 50

    Syllabus for Salesforce Platform AppBuilder Certification Exam

    Exam Outline 100%
    • Describe the capabilities of the core CRM objects in the Salesforce schema.
    • Identify common scenarios for extending an org using the AppExchange.
    • Given a scenario, determine the appropriate data model.
    • Identify the considerations when changing a field's type.
    • Given a set of requirements, identify the considerations and select the appropriate field type.
    • Describe the capabilities of and use cases for external objects.
    • Describe the capabilities of and use cases for record types.
    • Describe the capabilities of, use cases for, and implications of roll-up summary fields.
    • Describe the ramifications of field updates and the potential for recursion.
    • Describe the capabilities of and use cases for social features.
    • Describe the declarative options available for incorporating Lightning Components in an application.
    • Describe the declarative customizations options available for the Salesforce1 mobile application user interface.
    • Given a set of requirements, determine the appropriate global and object-specific actions and action layouts to optimize the Salesforce1 user experience.
    • Describe the differences between and considerations when using the various types of sandboxes.
    • Describe the use cases of and considerations when using unmanaged packages.

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  • Salesforce Certified Platform Developer I (401)

    salesforce developer1

    Salesforce Certified Platform Developer I Exam :
    • Number of Questions: 60
    • Item Types: Multiple Choice
    • Exam time: 105 Mins.
    • Passing score: 68%
    • Price: $200 USD
    • Retake Fee: USD 100

    Syllabus for Salesforce Platform Developer I 401 Certification Exam

    Salesforce Fundamental 10%
    • Describe the considerations when developing in a multi-tenant environment.
    • Describe how the Salesforce platform features map to the MVC pattern.
    • Describe the capabilities of the core CRM objects in the Salesforce schema.
    • Identify the common scenarios for extending an application's capabilities using the AppExchange.
    • Given a scenario, identify common use cases for declarative customization.
    Data Modeling And Management 12%
    • Given a set of requirements, determine the appropriate data model.
    • Describe the capabilities of the various relationship types and the implications of each on record access, user interface (UI), and object-oriented programming.
    • Describe the impact of schema design and modifications on Apex Development.
    • Describe how to visualize and create entity relationships.
    • Describe the options for and considerations when importing and exporting data into development environments.
    Logic and Process Automation 46%
    • Describe how to programmatically access and utilize the object schema.
    • Describe the capabilities and use cases for formula fields.
    • Describe the capabilities and use cases for roll-up summary fields.
    • Describe the capabilities of the declarative process automation features.
    • Describe when to use declarative automation features vs. Apex classes and triggers.
    • Describe how to declare variables and constants in Apex and how to assign values using expressions.
    • Describe the primitive and complex Apex data types and when to use them.
    • Describe how to use and apply Apex control flow statements.
    • Describe how to write and when to use Apex classes and interfaces. Describe how to use basic SOSL, SOQL, and DML statements when working with objects in Apex.
    • Describe the basic patterns used in triggers and classes to process data efficiently.
    • Describe when to use and how to write triggers.
    • Describe the implications of governor limits on Apex transactions.
    • Describe the relationship between Apex transactions, the save execution order, and the potential for recursion and/or cascading.
    • Describe how to implement exception handling in Apex.
    • Describe how to write Visualforce controllers.
    • Describe when and how to use standard Visualforce controllers vs. Apex custom controllers and controller extensions.
    • Describe the programmatic techniques to prevent security vulnerabilities in Apex and Visualforce.
    • Describe how Apex impacts the ability to make declarative changes.
    User Interface 10%
    • Describe how to display Salesforce data using a Visualforce page.
    • Describe the types of web content that can be incorporated into Visualforce pages.
    • Describe how to incorporate Visualforce pages into Force.com applications.
    • Describe the benefits of the Lightning Component framework.
    • Describe the resources that can be contained in a Lightning Component.
    Testing 12%
    • Describe the testing framework and requirements for deployment.
    • Describe how to write unit tests for triggers, controllers, and classes.
    • Describe when and how to use various sources of test data.
    • Describe how to execute one or multiple test classes.
    • Describe the differences between invoking Apex in execute anonymous vs. unit tests.
    Debug and Deployment tools 10%
    • Describe how to monitor and access various types of debug logs.
    • Describe the capabilities and security implications of the Developer Console, Workbench, and Force.com IDE.
    • Describe the different processes for deploying metadata and business data.
    • Describe how the different environments are used in the development and deployment process.
     

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  • Salesforce Certified Platform Developer II

    Salesforce Certified Platform DeveloperII

    Salesforce Certified Platform Developer II Exam :
    • Number of Questions: 35
    • Item Types: Multiple Choice
    • Exam time: 60 Mins.
    • Passing score: 63%
    • No Registration Fee
    • Attempts to Pass: 3

    Syllabus for Salesforce Platform Developer II Certification Exam

     
    Exam Outline 100%
    • Describe the capabilities of base-system objects such as sharing objects, history objects, metadata objects, multi-currency, and Chatter objects.
    • Describe the different capabilities of and use cases for the various Salesforce development platforms (Heroku, Fuel, Force.com).
    • Describe how to design code that accommodates multi-language, multi-currency, multi-locale considerations.
    • Describe the implications of compound data types in Apex programming.
    • Identify use cases for different types of custom settings, and describe how to implement solutions for those use cases.
    • Describe the interactions between Visualforce/Apex with Flow/Lightning Process Builder.
    • Given a scenario, identify the optimal programmatic or declarative solution.
    • Identify potential issues with inefficient code and mitigation techniques to avoid exceeding governor limits.
    • Describe the data return types for SOQL and SOSL queries and their impact on variable assignment.
    • Given a scenario, describe when and how to use Apex managed sharing.
    • Describe the use cases for the various authentication techniques.
    • Given a scenario, describe how to use a standard set controller.
    • Describe use cases for JavaScript in a Visualforce page.
    • Given a set of requirements, describe the process for designing Lightning components.
    • Describe the common performance issues for user interfaces and the techniques to mitigate them.
    • Describe the considerations for query performance.
    • Describe how to expose Apex classes as SOAP and REST web services.
    • Describe how to use system classes to integrate with SOAP- or REST-based web services.
    • Describe when and how to use metadata, streaming, and Analytics API to enhance Apex and Visualforce solutions.
    • Describe the best practices for unit testing in Apex.
    • Describe how to apply different techniques to create test data and responses.
    • Describe various ways to execute test and specify test execution options.
    • Given a scenario, identify the appropriate tool to analyze application performance profiles and troubleshoot data and performance issues.

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  • Salesforce Certified Sales Cloud Consultant

    salesforce sales cloud

    Salesforce Certified Sales Cloud Consultant Exam :
    • Number of Questions: 60
    • Item Types: Multiple Choice
    • Exam time: 105 Mins.
    • Passing score: 68%
    • Price: $200 USD
    • Retake Fee: USD 100

    Syllabus for Salesforce Sales Cloud Consultant Certification Exam

    Industry Knowledge and Implementation Strategies 11%
    • Explain the factors that influence sales metrics, KPIs and business challenges.
    • Explain common sales processes and key considerations.
    • Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document).
    • Given a scenario, determine appropriate sales deployment considerations.
    • Given a scenario, measure the success of a Sales Cloud implementation project.
    Sales Cloud Solution Design 25%
    • Given a set of requirements, design an end-to-end sales process from lead to opportunity to quote to close to order.
    • Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs.
    • Given a scenario, identify an appropriate approach when designing the lead conversion process.
    • Describe the implementation considerations when designing a sales process.
    • Given a scenario, determine when it is appropriate to include custom application development or a third-party application.
    • Describe the appropriate uses cases for Account and Opportunity Teams and the effect on sales roles, visibility, access, and reporting.
    • Explain the capabilities and use cases for territory management.
    • Explain the capabilities, use cases and design considerations when implementing Orders.
    • Explain the capabilities, use cases and design considerations of Salesforce1 Mobile App pertinent to the sales process.
    Marketing and Leads 7%
    • Explain how marketing capabilities support the sales process.
    • Given a scenario, recommend appropriate methods for lead scoring and criteria for lead qualification.
    • Explain the best practices for managing lead data quality.
    Account and Contact Management 12%
    • Identify use cases and design considerations for social accounts and contacts.
    • Explain how the ownership of account and contact records drive visibility of related sales information such as opportunities, activities, etc.
    • Explain the various methods for establishing relationships between accounts and contacts.
    • Explain the impact of having an account hierarchy.
    • Explain the methods for populating and maintaining account and contact data using data enrichment tools.
    • Explain the use cases and implications for implementing person accounts.
    Opportunity Management 15%
    • Given a set of requirements, determine how to support different sales process scenarios.
    • Given a scenario, determine the relationships between sales stages, forecast and pipeline.
    • Describe the relationships between opportunities to assets, product line items and schedules, price books, quotes, contracts, campaigns, etc.
    • Given a set of requirements, determine the appropriate forecasting solution.
    • Describe the impact of multi-currency on opportunities.
    Sales Productivity 12%
    • Given a scenario, determine the key features that help to enable and measure sales productivity and adoption.
    • Identify use cases and considerations for using email and productivity tools.
    • Given a scenario, identify the appropriate mobile solution to improve sales productivity.
    • Describe how Chatter enables collaboration in the sales process.
    • Explain the use cases and best practices for using Content vs. Chatter Files in the sales process.
    • Explain the capabilities and use cases of work.com pertinent to sales productivity.
    Communities and Site Management 05%
    • Explain the use cases for Communities and sites in the sales process.
    • Identify the impact of enabling Communities.
    Sales Cloud Analytics 05%
    • Given a set of desired metrics, determine the appropriate report, dashboard or reporting snapshot solution.
    • Describe the implementation considerations of multi-currency on reports and dashboards.
    Integration and Data Management 08%
    • Explain the use cases and considerations for integrations common to Sales Cloud implementations.
    • Explain the use cases and considerations for data migration in Sales Cloud.
    • Given a scenario, analyze the implications and design considerations of large data and transaction volumes.

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  • Salesforce Certified Service Cloud Consultantsalesforce service cloud

    Salesforce Certified Service Cloud Consultant Exam :
    • Number of Questions: 60
    • Item Types: Multiple Choice
    • Exam time: 105 Mins.
    • Passing score: 68%
    • Price: $200 USD
    • Retake Fee: USD 100

    Syllabus for Salesforce Service Cloud Consultant Certification Exam

    Industry Knowledge 15%
    • Explain the factors that influence key contact center metrics, KPIs, and business challenges.
    • Explain the uses cases, costs and benefits for different interaction channels.
    • Identify challenges and considerations for business continuity in the contact center.
    • Compare and contrast the different types of contact centers and their business drivers.
    • Identify the core tenets of KCS.
    • Describe how various components of a contact center can solve different business challenges.
    Implementation Strategies 05%
    • Given a scenario, determine how to facilitate a successful consulting engagement
    • Given a scenario, determine appropriate contact center deployment strategies.
    Service Cloud Solution Design 15%
    • Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations and design trade-offs.
    • Distinguish when it is appropriate to include custom application development or third-party applications.
    • Distinguish the key components that contribute to performance optimization within a design.
    • Describe the user experience requirements that can be solved by the Salesforce Console for Service.
    Account and Contact Management 12%
    • Identify use cases and design considerations for social accounts and contacts.
    • Explain how the ownership of account and contact records drive visibility of related sales information such as opportunities, activities, etc.
    • Explain the various methods for establishing relationships between accounts and contacts.
    • Explain the impact of having an account hierarchy.
    • Explain the methods for populating and maintaining account and contact data using data enrichment tools.
    • Explain the use cases and implications for implementing person accounts.
    Knowledge Management 11%
    • Explain the knowledge article lifecycle including creation, publishing, consumption, and feedback.
    • Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance.
    • Compare and contrast Files, Content, Solutions, and Knowledge.
    • Given a set of requirements, determine how to configure data categories, article types, and publishing workflow.
    • Distinguish the key factors to consider when designing a Knowledge data migration strategy.
    Interaction Channels 15%
    • Describe the use cases and functionality for each interaction channel including mobile, phone, email, web, chat and social media.
    • Differentiate between the available email-to-case and web-to-case solutions and explain how to configure each.
    • Explain the Open CTI features, architecture, and implications.
    • Given a set of requirements, recommend the appropriate Communities solution.
    • Explain the design considerations and best practices when configuring an interaction channel solution.
    Case Management 25%
    • Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
    • Describe the relationships between cases and other areas such as assets, entitlements, Communities, Live Agent, and Knowledge.
    • Given a set of KPIs, determine the appropriate case management solution.
    • Identify use cases for Chatter, Chatter Answers and Case Feed within case management.
    • Explain the capabilities, use cases, and how to configure the service entitlements in Salesforce.
    • Explain the use cases, capabilities and limitations of Visual Workflow pertinent to case management.
    • Identify capabilities for managing cases using social media.
    Contact Center Analytics 07%
    • Given a set of desired metrics, determine the appropriate reporting solution taking into account data sources, data volume, and various contact center technologies.
    • Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
    • Given a scenario, recommend appropriate strategies to measure adoption given customer size, implementation design, and required metrics.
    Integration and Data Management 07%
    • Given a scenario, analyze the implications and design considerations of large data and transaction volumes.
    • Explain the use cases and considerations common to contact center integration patterns.
    • Explain the use cases and considerations for data migration and data quality.

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Frequently Asked Questions:

All training courses offered by us are through IT Professional with 10+ years of experience. Freshers/College Students/Professionals(IT & Non-IT) can spot the quality of training by attending one lecture. Hence, we provide one free demo class to all our trainees so that they can judge on their own.

No, you don’t have to pay anything to attend the demo class. You are required to pay the training fee after free demo only if you are fully satisfied and want to continue the training.

To register for free demo, visit our campus or call our counsellors on the numbers given on contact us page.

Yes, all the trainees shall work on live projects provided by Croma Campus after completing their training part.

You will never lose any lecture. You can choose either of the two options:
View the recorded session of the class available in your LMS.
You can attend the missed session, in any other live batch.

Please note, access to the course material will be available for lifetime once you have enrolled into the course.

Yes, Training certificate & Project completion will be issued by Croma Campus(ISO 9001-2000 Certified Training Center)

Yes, Croma Campus conduct special training programs on week end for college students throughout the year.

Croma Campus is the largest education company and lots of recruitment firms contacts us for our students profiles from time to time. Since there is a big demand for this skill, we help our certified students get connected to prospective employers. We also help our customers prepare their resumes, work on real life projects and provide assistance for interview preparation. Having said that, please understand that we don’t guarantee any placements however if you go through the course diligently and complete the project you will have a very good hands on experience to work on a Live project.

Yes, Course Fee can be paid in two equal installments with prior Approval.

Yes, Croma Campus offer various group or special discounts.

No, Lab is open from 8 A.M. to 8 P.M. seven days a week. This time can be extended upto 11 PM if need arises.

Yes, students can take breaks during their exams and can resume it later without paying any fee. Apart from this, Students can attend batches for revision even after completion of their courses.

Batch strength differ from technology to technology. Minimum batch strength at Croma Campus is 10 and maximum batch strength is 30.

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Course Features

Get Practical and Well focused training from Top IT Industry experts.

Get Routine assignments based on learning from previous classes.

Live project, during or after the completion of the syllabus.

Lifetime access to the learning management system including Class recordings, presentations, sample code and projects

Lifetime access to the support team (available 24/7) in resolving queries during and after the course completion

Get certification after the course completion.

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