ServiceNow Certified System Administrator

ServiceNow Certified System Administrator Exam :

  • Number of Questions: 60
  • Item Types: Multiple Choice
  • Exam time: 90 Mins.
  • Passing score: 75%
  • Price: $150 USD

Syllabus for ServiceNow Certified System Administrator Exam

Describe and Use the System Information Architecture 25%
  • Effectively navigate the user interface
  • Customize, brand, and personalize an instance
  • Define and personalize a List, Form, and Field
  • Create Applications, Modules, and Tables. Extend a Table
  • Identify the Configuration Management Database (CMDB) and create, modify, and view Configuration Items (CIs)
  • Work with Connect to recognize Presence while navigating ServiceNow and working with Lists and Forms
Administer Users and Define Application Security 15%
  • Define Users, Groups, and Roles
  • Describe the Application Security methodology and other security settings
  • Create an Access Control
Monitor, Communicate, and Report on Activity 15%
  • Create and modify Reports
  • Access, search, and populate the Knowledge Base
  • Define a Service Level Agreement (SLA)
  • Develop and test a Notification sent via email
Implement Self-Service and Automation 30%
  • Create a Service Catalog Item with Variables
  • Order items and track requests
  • Understand Record Producers and Order Guides
  • Modify, publish and monitor a Workflow with approvals and tasks
  • Create and modify UI Policies, UI Policy Actions and UI Actions
  • Develop, apply, and deactivate Client Scripts and Business Rules
Configure and Maintain ServiceNow through Update Sets and Upgrades 15%
  • Define an Import Set
  • Load data and create a Transform Map
  • Describe the process to create, complete, retrieve, preview, and commit Update Sets
  • Describe the ServiceNow Upgrade and Release processes to a customer
  • Identify good practices, recommendations, and common mistakes regarding Update Sets, Upgrades, and Performance Troubleshooting

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Course Features

Get Practical and Well focused training from Top IT Industry experts.

Get Routine assignments based on learning from previous classes.

Live project, during or after the completion of the syllabus.

Lifetime access to the learning management system including Class recordings, presentations, sample code and projects

Lifetime access to the support team (available 24/7) in resolving queries during and after the course completion

Get certification after the course completion.

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