ServiceNow Certified System Administrator


ServiceNow Certified System Administrator Exam :

  • Number of Questions: 60
  • Item Types: Multiple Choice
  • Exam time: 90 Mins.
  • Passing score: 75%
  • Price: $150 USD

Syllabus for ServiceNow Certified System Administrator Exam

Describe and Use the System Information Architecture 25%
  • Effectively navigate the user interface
  • Customize, brand, and personalize an instance
  • Define and personalize a List, Form, and Field
  • Create Applications, Modules, and Tables. Extend a Table
  • Identify the Configuration Management Database (CMDB) and create, modify, and view Configuration Items (CIs)
  • Work with Connect to recognize Presence while navigating ServiceNow and working with Lists and Forms
Administer Users and Define Application Security 15%
  • Define Users, Groups, and Roles
  • Describe the Application Security methodology and other security settings
  • Create an Access Control
Monitor, Communicate, and Report on Activity 15%
  • Create and modify Reports
  • Access, search, and populate the Knowledge Base
  • Define a Service Level Agreement (SLA)
  • Develop and test a Notification sent via email
Implement Self-Service and Automation 30%
  • Create a Service Catalog Item with Variables
  • Order items and track requests
  • Understand Record Producers and Order Guides
  • Modify, publish and monitor a Workflow with approvals and tasks
  • Create and modify UI Policies, UI Policy Actions and UI Actions
  • Develop, apply, and deactivate Client Scripts and Business Rules
Configure and Maintain ServiceNow through Update Sets and Upgrades 15%
  • Define an Import Set
  • Load data and create a Transform Map
  • Describe the process to create, complete, retrieve, preview, and commit Update Sets
  • Describe the ServiceNow Upgrade and Release processes to a customer
  • Identify good practices, recommendations, and common mistakes regarding Update Sets, Upgrades, and Performance Troubleshooting

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