Salesforce Certified Sales Cloud Consultant

Salesforce Certified Sales Cloud Consultant

salesforce sales cloud

 

Salesforce Certified Sales Cloud Consultant Exam :

  • Number of Questions: 60
  • Item Types: Multiple Choice
  • Exam time: 105 Mins.
  • Passing score: 68%
  • Price: $200 USD
  • Retake Fee: USD 100

Syllabus for Salesforce Sales Cloud Consultant Certification Exam

Industry Knowledge and Implementation Strategies 11%
  • Explain the factors that influence sales metrics, KPIs and business challenges.
  • Explain common sales processes and key considerations.
  • Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document).
  • Given a scenario, determine appropriate sales deployment considerations.
  • Given a scenario, measure the success of a Sales Cloud implementation project.
Sales Cloud Solution Design 25%
  • Given a set of requirements, design an end-to-end sales process from lead to opportunity to quote to close to order.
  • Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs.
  • Given a scenario, identify an appropriate approach when designing the lead conversion process.
  • Describe the implementation considerations when designing a sales process.
  • Given a scenario, determine when it is appropriate to include custom application development or a third-party application.
  • Describe the appropriate uses cases for Account and Opportunity Teams and the effect on sales roles, visibility, access, and reporting.
  • Explain the capabilities and use cases for territory management.
  • Explain the capabilities, use cases and design considerations when implementing Orders.
  • Explain the capabilities, use cases and design considerations of Salesforce1 Mobile App pertinent to the sales process.
Marketing and Leads 7%
  • Explain how marketing capabilities support the sales process.
  • Given a scenario, recommend appropriate methods for lead scoring and criteria for lead qualification.
  • Explain the best practices for managing lead data quality.
Account and Contact Management 12%
  • Identify use cases and design considerations for social accounts and contacts.
  • Explain how the ownership of account and contact records drive visibility of related sales information such as opportunities, activities, etc.
  • Explain the various methods for establishing relationships between accounts and contacts.
  • Explain the impact of having an account hierarchy.
  • Explain the methods for populating and maintaining account and contact data using data enrichment tools.
  • Explain the use cases and implications for implementing person accounts.
Opportunity Management 15%
  • Given a set of requirements, determine how to support different sales process scenarios.
  • Given a scenario, determine the relationships between sales stages, forecast and pipeline.
  • Describe the relationships between opportunities to assets, product line items and schedules, price books, quotes, contracts, campaigns, etc.
  • Given a set of requirements, determine the appropriate forecasting solution.
  • Describe the impact of multi-currency on opportunities.
Sales Productivity 12%
  • Given a scenario, determine the key features that help to enable and measure sales productivity and adoption.
  • Identify use cases and considerations for using email and productivity tools.
  • Given a scenario, identify the appropriate mobile solution to improve sales productivity.
  • Describe how Chatter enables collaboration in the sales process.
  • Explain the use cases and best practices for using Content vs. Chatter Files in the sales process.
  • Explain the capabilities and use cases of work.com pertinent to sales productivity.
Communities and Site Management 05%
  • Explain the use cases for Communities and sites in the sales process.
  • Identify the impact of enabling Communities.
Sales Cloud Analytics 05%
  • Given a set of desired metrics, determine the appropriate report, dashboard or reporting snapshot solution.
  • Describe the implementation considerations of multi-currency on reports and dashboards.
Integration and Data Management 08%
  • Explain the use cases and considerations for integrations common to Sales Cloud implementations.
  • Explain the use cases and considerations for data migration in Sales Cloud.
  • Given a scenario, analyze the implications and design considerations of large data and transaction volumes.

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