Salesforce Certified Administrator

Salesforce Certified Administrator (201)

Salesforce Certified Administrator (201)

Salesforce Certified Administrator Exam :

  • Number of Questions: 60
  • Item Types: Multiple Choice
  • Exam time: 90 Mins.
  • Passing score: 65%
  • Price: $200 USD
  • Retake Fee: USD 100

 

Syllabus for Salesforce Administrator 201 Certification Exam

Organization Setup And User Setup 10%
  • Describe the components of the company profile
  • Identify the steps to set up and/or maintain a user
  • Given a scenario, troubleshoot common user access and visibility issues
    Global User Interface
Global User Interface And Security and Access 16%
  • Distinguish between the various UI settings that an administrator controls
  • Explain the various organization security options
  • Describe the features and capabilities of the Salesforce sharing model
  • Given a scenario, apply the appropriate security controls
  • Describe the various settings and permissions a profile controls
  • Given a scenario, determine the appropriate use of a custom profile
Standard And Custom Objects 18%
  • Describe the standard object architecture and relationship model
  • Explain how to create, delete, and customize fields, page layouts, and list views for custom and standard Objects
  • Given a scenario, determine the appropriate fields and page layouts for an object
  • Explain how to create, delete, and customize record types and business processes
  • Given a scenario, determine the appropriate record types and business processes
  • Explain the implications of deleting fields
  • Describe when to use and how to create formula fields
Sales Cloud Applications & Service Cloud Applications 15%
  • Given a scenario, identify the capabilities and implications of the sales process
  • Given a scenario, identify when to apply the appropriate sales productivity features in both Salesforce Classic and Lightning Experience
  • Describe the capabilities of products and price books
  • Describe the capabilities of lead management
  • Given a scenario, identify how to automate lead management
  • Describe the capabilities of campaign management
  • Describe the capabilities of case management
  • Given a scenario, identify how to automate case management
  • Describe the capabilities of solution management
  • Describe the basic capabilities of portals
  • Describe the capabilities of Communities
  • Describe the capabilities of Salesforce Knowledge
Activity Management, Chatter And Data Management 15%
  • Describe the capabilities of activity management
  • Describe the features of Chatter
  • Describe the considerations when importing, updating, transferring, and mass deleting data
  • Given a scenario, identify tools and use cases for managing data
  • Describe the capabilities and implications of the data validation tools
  • Describe the different ways to back up data
Content and folder Management And Reports and Dashboard 15%
  • Describe the capabilities of Content
  • Describe how folders can be used to organize and secure communication templates, dashboards, reports, and documents
  • Describe the options available when creating or customizing a report
  • Describe the impact of the sharing model on reports
  • Describe the options available when creating and modifying dashboards
  • Describe the capabiltities of custom report types
Workflow Automation 07%
  • Describe when workflow are evaluated
  • Describe the capabilities of workflow rules and actions
  • Given a scenario, identify the appropriate workflow solution
  • Describe capabilities and use cases for the approval process
Desktop and Mobile Administration 02%
  • Describe the capabilities of Salesforce1 and SalesforceA
  • Describe the installation and synchronization options of Salesforce for Outlook
AppExchange 02%
  • Identify use cases for AppExchange applications

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